Good service. The staff is polite and helpful. Delicious food in a Georgian restaurant and a good breakfast. Clean, warm rooms with everything you need.
In winter, there is no entertainment for kids ((( even a small slide to ride. All entertainment from 5 years old
A luxurious ski resort with several trails, funiculars, beautiful views and incredible nature, there is a sauna complex with a font in a mountain stream
It's harder to find something more beautiful and picturesque. A beautiful place, a well-thought-out space, delicious food. And also a fun company. Here's a wonderful vacation for you. I recommend.
A wonderful place , very beautiful and fascinating , excellent staff , trampoline, bungee jumping , horseback riding , paintball all at the highest level
We celebrated the new year in a wonderful place! It's really a forest fairy tale!
We lived in a tree house. We were very satisfied, not usually.
Good breakfasts, it's a pity that cappuccino coffee or the same latte is already for an additional fee ...
Beautiful and large territory. There is a place to walk. There are a lot of activities.
I really liked the Georgian restaurant, the food, the service!
One of the best places to relax, cozy, comfortable rooms, large clean area, fresh air. From entertainment: a rope park for children and adults, bungee jumping, horseback riding and hiking, in winter there are a lot of interesting trails for downhill skiing, balloon riding. You can eat in a Georgian restaurant, prices are 15-20% higher than in the city, there are also fast food stations and cafes near the ski slopes, but I do not recommend it at all, there is a very limited choice. The Georgian restaurant is very tasty, but the service is very unhurried. There is also a spa, a sauna (I may be mistaken), massage services. In general, it's the best thing to escape from the city for a couple of days
We lived in a suite, a room on the 1st floor in a 3-storey house. 6 nights.
Mixed impressions of the stay. Positive only because of the stunning nature, well-groomed territory, fast wi-fi. The rest does not correspond to the declared level and price list.
Thesis
Cons:
- service from the staff. They don't care at all about banal requests and problems (underfloor heating, heating, telephone, shower doors, zero sewer drain, all this did not work at the time of departure),
- street food stopped cooking at lunch, the reason is that we ran out (seriously?!)
- you don't have to come for breakfast after 10, there are no places to sit in the Italian restaurant + the food was just running out. They offered to run with food to the 2nd floor 😀 how do you imagine with food and drinks up the stairs to the 2nd floor?)))
- well, there is also enough that I would not like to write.
Positive:
- nature,
- well-maintained territory,
- free parking,
- bus to the city every 30 minutes,
- the contingent is pleasant, there is no negativity,
- funicular and various sports entertainment for children
If you cut the price list 2 times and close your eyes to all the flaws, then you can go.
A beautiful large territory, a lot of different active entertainment. The staff is not very polite, except for the Activity instructors. The hotel has been operating for a long time, but somehow everything is unfinished: the cars that drove around the territory do not work. The national cuisine restaurant is occupied by a children's camp. Many of the Assets that are in the price list are only in development. A separate disadvantage of the hotel kitchen, a big and fat minus, in particular the Trattoria: tasteless, ugly, unreasonably long and expensive. To eat, you definitely need to look for another place.
The second time, we are definitely looking for another location. Perhaps the situation is changing in winter.
Visited in the autumn. A very beautiful place, there is a large multi-level parking at the entrance. There is a funicular running to the upper observation deck. There are many different locations and places where you can have a snack and relax. A lot of people relax just sitting on the grass.
Good, but not cheap. Everything is beautifully maintained. There are, of course, not very good moments, but in general a good place to relax with a family or company.
The nature is gorgeous, the location is excellent, the food is 6/10, the service is 5/10, the rooms are already tired, worn beds , furniture, and so a great place to relax
The resort is very good.Cleanliness, air, nature can't take it all away from him.All the staff are very friendly.Prices as in the city, this applies to cafes, in restaurants, of course, it will be more expensive.
It's a very beautiful place. It's a little difficult to get through traffic jams, but it's worth it many times. It is better, of course, from late spring to early autumn. Very well maintained territory, saunas, cabins - everything is very nice, see the website, etc.
But in restaurants, prices are 2.5 times higher than in the city. What's missing is a simple coffee shop, not this obscure burger joint.
A special theme is a place of power, for those who feel.. There's something there. In general, the place is really special in terms of energy.
It's a wonderful place.
There are several restaurants to choose from, with different national cuisines. In the morning there is a buffet, as well as with different national cuisines.
The noise insulation in the hotel is weak, but the room is clean, as well as there is no entertainment for small children, there is a small complex, it is paid.
It's a very nice place. truth. there is a lot of good entertainment, the food is not bad, and there are no words about the rooms at all!! there are many different places where you can stay, the spa is at the highest level. we really liked it, even though we only spent two nights))
See original · Русский
All Mi
Level 14 Local Expert
August 10, 2023
A super expensive mountain resort near Almaty. There are ski trails. In summer, you can walk through the mountains and forests. Interesting huts on trees, sheds at unrealistic prices.
It is better not to go to cafes on the territory, the price for one dish starts from 25,000 tenge. Therefore, people come just to walk with their food. On-site parking costs from 5000 tenge. The nature is good, there is a rope park, it is interesting for children to climb rope paths stretched between the trees.
You can bungee ride from the top of the mountain.
Good trails for beginners, beautiful views, above the Almaty smog (=
There are too many people on weekends, especially beginners, sitting in difficult areas.
Excellent. The combination of cleanliness and environmental friendliness with relative accessibility. Rooms and cottages correspond to the comfort class
It's wonderful even in rainy weather. The masters of massage are sorceresses! The staff is very responsive, ready to offer a solution even in a non-standard situation
This is one of the must-see!!! Every day you can take a walk or just relax. These are mountains, period! At prices of course .... parking is paid for 2000 on weekdays and 5000 on weekends. Everything else is at the same level... but it's worth it!!!!
It's a very beautiful place. I liked everything except the food. It's not tasty...Well, it's expensive. (The lasagna was brought almost cold)
And so the entertainment is all good. We were in the rope park, in Ugusha, on the cable car, walked along hiking trails, and of course the troll track gave us a boost of energy. Next time we want to take a horse ride throughout the territory.
The perfect place to relax! There is everything for entertaining children and adults. The cuisine at the Trattoria and Chashnagiri restaurant is excellent! The friendly staff of the entire resort. We will definitely come back!
I gave 2 stars for the SERVICE!
The beauty of nature defies any assessment. It's very beautiful there! The mouth is open, the eyes are awesome, and the body feels good to walk with such a view of the mountains.
An interesting idea with a village in the trees. You walk there and feel comfortable.
As soon as you enter your house, the comfort disappears (
It resembles a house for builders. Everything is simple, instead of a normal comfortable double bed, there are of course 2 single beds pushed together. That is, you are guaranteed to fall into the middle if you want to cuddle properly with your loved one. The stated Wi-Fi certainly did NOT work. And the net doesn't catch well there.
The decoration is the simplest and, to be honest, the cheapest. The carpet in the room is all tattered, it is clear that he has seen a lot of feet. The room is clean! But when you pay 60k per night, I would like to see comfort in addition to cleanliness.
Next, communication with customers. Guys! Well, you don't know how to do it at all. This is some kind of nightmare. In fact, the whole impression was spoiled precisely because the hotel staff communicated and solved problems "on departure". The conditions did not specify that there is a traffic jam fee. We asked to bring a corkscrew to the room. He was carried instead of 10 minutes an hour. At the same time, this is not a free service, as well as glasses. Well, you set the price, well, at least politely and processing the negative process the client. The dry "we pay for it" only upsets and only helps to see all the other disadvantages of the hotel.
In general, the price:quality ratio sucks.
SPA : mediocre. Everything was strained politely. Although the decoration of the yurt is fire! There were strange moments of the type when we came first we were directed to change behind a curtain. And then when we came out, they said that the yurt was at our disposal for half an hour before the start of the rest of the procedures. Question: why couldn't you tell us about it right away and then send us to the locker room? It was not very comfortable to rustle and change clothes in the presence of the staff. Usually the masseur leaves the room at this time.
The massage itself: the tables are hard. Our noses were both clogged, as our foreheads rested heavily on the hard surface of the table. And my shoulders were very stiff. The masters asked from time to time if everything was okay, but each of us thought that there was probably something wrong with our feelings. Then, after learning that there were identical signs, they realized what was the matter.
The massage was very gentle and quite tedious. Perhaps this is my subjective assessment. But I have often been to massages and I see mediocre for the first time.
There are no questions about the hammam. Everything is cool! The tea cooled down while we were washing after wrapping. The procedure cost 80k for two people . The SPA should cost that much, but only the feeling afterward should be such that you forget how much you paid. In the end, it was the opposite.
Conclusion: I will not recommend this hotel to anyone, there is poor service, mediocre buns (massage, restyls, ski) and not cozy rooms.
And beyond the mountains you can come to other places.
Most of the reception staff is not competent and does not understand what to do, gets confused, cannot tell about the reservation, correctly check in and accept payments. When asked about open restaurants, they always answer that everyone is open, although this is not true. Only one person was competent and had to kick everyone. The rooms are small, very low noise insulation in the house (neighbors and street noises can be heard). The "do not disturb" button does not work, so cleaning breaks in at 9-10 am without warning when everyone is asleep. This is solved by the usual signs on the door!! Why it is difficult to put them in the guest room is a mystery to us.
Since we are driving with a small child, we notice dirt on the floor. The floor was not cleaned on both of our visits, once it was so dirty that we had to call for cleaning with a vacuum cleaner in the evening.
Food is a separate song. Italian restaurant: almost everything is inedible, pizza is terrible, pasta too, salads are strange, literally a couple of acceptable dishes. New waiters who have just settled in are not trained properly and are immediately released alone to the guests.
Yurt restaurant: the food is delicious, but everything is spoiled by a very slow and forgetful service. We were at dinner for three (that is, there was not much food), the waiter took out the food for a long time, forgot the water, my husband's hot dish arrived cold And AS a RESULT WAS NOT EXCLUDED FROM THE BILL. Although it was actually inedible.
Breakfast: for some reason, the cheesecakes that were on our first visit were removed from the breakfast. Very strange, since this dish was the most delicious and enjoyed great success. Egg Station is a very inattentive employee, forgets who and what he cooks, gives your dishes to strangers when you leave for a minute for another meal, and you have to wait another 5-10 minutes (standing next to him and controlling everything) when he makes another dish.
The only positive impression of restaurants is the bartender. For which I thank him very much.
As a result of two stays at the resort since the new year - due to the discrepancy between the rooms according to the criterion of price / quality, as well as because of the disgusting food and service, we no longer plan to visit the resort.
The service is at the highest level. Prices are higher than city prices. But what landscapes await you. Just the best place to relax in winter and summer. We took a tree house. Just a buzz place. Thanks everyone
Love from the first visit. It does not fit into my head how they could make such beauty out of an ordinary natural landscape. Riding horses is just a delight. I think Kulager and I are friends for a long time now. I really want to try everything that I haven't managed yet - from living in a treehouse to flying on a zipline.
A good place to relax, hide from the summer heat and take a walk in the mountains. We lived for 3 days in a tourist's house: there is a mini kitchen, dishes, a minibar, a barbecue area, the territory is fenced off from other vacationers. However, many people still, after reading the poster, enter the territory of the tourist's house. The breakfasts are not bad, they are included in the price. There is a good spacious covered parking.
The best Ski resort in the universe 🎿🎿❄️❄️❄️❄️❄️❄️❄️😍🛷🛷🛷🛷🛷🛷🛷🛷🛷🛷🛷 top for your money , for beginners , for pros , for dating , for Parents , for guests from another country , there are a lot of top tracks , houses there is a top on the trees, and it is not a little important that rescue workers are at every step, it is spacious even if there are a lot of people, everything is enough for everyone, the school for children is one of the best in Almaty guys
I didn't like the hotel at the resort because a lot of people go there, celebrate, and even at night. And the main thing is that there is no noise protection in the rooms and no air conditioning either
It 's really a fairy tale ! Well done , you know how to work ! Nature helps you . Clean, beautiful and tasteful. You rest your soul, words are superfluous there