We updated the facade of the store, made it beautiful. But the quality of the products is lame. It is difficult to assemble, there are not enough hardware, and the quality of products is also not up to par. In short, there is much to strive for
The store is Soviet, but the quality of the furniture is very good. Very good prices and a huge assortment. And very nice , attentive , qualified employees of the store . I recommend this manufacturer and the store.
I bought a Savannah swing, after 3 months of summer operation, the seam of the awning broke, (metal construction hood) it is impossible to find in the Moscow region. I applied to the factory with a request to provide assistance (give the coordinates of the store, you can buy it, or just send it) . I wrote a letter to a certain Natalia, an OTC specialist, she wrote a bunch of questions: to send a check, a photo, etc. I did everything and sent them an email. And here's a miracle, a letter comes in response that the warranty is 6 months, they can't help in any way. The question is, why did I take pictures of all this and send them if I could immediately write a refusal..... no customer orientation., don't care about the client.I decided to call the factory: the managers do not take the tube, the head of the OTC Elena Vasilyevna apparently also does not consider it necessary to help in finding an awning, also does not call back, communicated with low-qualified personnel who do not solve anything… dear director, if the rating is more important, change the indifferent staff to a customer-oriented one!!!
The store has been completely changed, the store has been renovated, the entrance and the store itself are well decorated. It was nice to see .it is worthy of such an enterprise as "Olsa"!
The company's products are in high demand and of high quality.
I've been using swings for several years now.
Continuous expansion of production and improvement of product quality.
the store has a large assortment, but the sellers are not so happy to help with the purchase, but it is difficult to expect more from their salaries. The products are of quite good quality, but there is a defect, you inspect everything carefully when buying. Prices bite.
Bad. to get to and from work, especially on weekends
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Mikhail Selidcou
Level 3 Local Expert
May 21, 2024
The organization is very bad. It takes a very long time to arrive. Therefore, it is necessary to control each pallet so that it is well secured.And not rotten.Since there may be problems with unloading. I brought the refund for an hour, no one knows where to unload it. I was sent to the warehouse. And they asked what we were going to do.
Please teach your employee of the quality management department, namely Elena Semenovna, to communicate with people. Rudeness is her other self! After calling the reception, I tried to contact the head of her department, the girl on the other end of the phone said that she could not help in any way, saying only that call the quality department again and resolve the issue with them! How so?! Where is your customer focus???
It's a little gloomy. All one on top of the other. It's difficult to find it the first time, go to the devil knows where. In a small room, they tried to squeeze in the maximum. The first impression is that I went to the warehouse or to the basement. Tired, irritable sellers probably lack vitamin D, which affects their work with customers.
it's a pity there is no delivery, but they helped with loading, postponed the selected set of furniture by phone for a few days, they accept halva payment for 2 months.
The store is necessary and the goods keep up with the times, but looking at the building in which it is located and the landscape around ... I really want to pass By!