One star is not for the store, but for the am employee. In particular, the designer of the tile department, who worked on 9.04, for his biased and disregard for customers.
The choice is so-so, the price tag for some positions is off the scale, contracts for pre-order positions are poorly executed, the customer is not protected by anything, deadlines are not fixed, a delay of 2-3 months does not lead to a store penalty. Cash desks often do not work when there is an influx of visitors, self-service cash desks are made, but I have never found them working. One of the advantages is good parking, polite staff, convenient working hours. There is a rental tool, if you are lucky with the availability - there are popular positions dismantled.
Very bad: in order to wait for an online product that was already in the store, I had to wait 15 minutes. It was easier to come, find it on the shelf and buy it
The online ordering service is disgusting. The status,"the order is ready for delivery" means that you stand and wait while it is being walked and collected in different places. The queue for payment and registration inside the store, then the queue at the warehouse for delivery. And the sign, the order is collected within 60 minutes." Such is the readiness. I would have walked around the hall faster myself. The whole point of the Internet service is lost
There is a rather meager assortment in the shops of OM. For example, chemicals for the garden, paints. There is much more choice in competitors' stores. It is possible only in the store on Borovaya Street. I didn't go to other stores in the chain
A good store, a convenient work schedule and a large assortment. It's just a pity that the delivery service lives its own life and does not take into account the interests of customers.
In principle, it's not a bad store. However, the huge number of goods from China is also very upsetting. In particular, this applies to plumbing (shut-off valves, fittings, taps). There are, of course, both Belarusian and Russian manufacturers. But that's not it! Moreover, the supply of high-quality sanitary equipment to Belarus did not stop. Apparently, this is the understanding of the issue by the supply department. Unfortunately. And the assortment is very poor.
They bought for wholesale , collected the goods for half a day , then they were only allowed to come , they were issued quickly , only the girl at the check-out was alone, and the queue gathered.
A great store, for construction and for the house there is everything you need, even a department with alcoholic beverages
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Сергей А.
Level 9 Local Expert
October 7, 2023
Recently, the loyalty system for customers has changed for the better. Discounts, free shipping, promotions.. The quality of staff work has changed for the better. Of the minuses: the number of newcomers among the staff has increased, who cannot always competently answer a question. I hope this is temporary, there is room to grow🙂
Please sort out the pick-up point. They work like snails. They can't find an order for five minutes. And as always, we have a large selection of goods.
A lot of things! I liked the store! A large selection . We went to the expo for housewarming gifts, we didn't buy anything. For that, we bought a lot of everything in oma for ourselves and as a gift in 5 minutes
The necessary goods can be found, but, as always in this network, it is difficult to get advice or clarify something. There is a shortage of sales consultants.
It seems that the assortment is not bad, but what I needed was, alas... no. It's a shame that such a large store does not have the necessary goods that meet my requirements (mortise lock with stuffing).
Large areas, with convenient placement of goods.
Large parking lot.
Various discounts and promotions.
And as it turned out, it is cheaper than other similar hardware stores.))
Many thanks to consultant Ulyana! Polite, patient in answering all my questions. I have never been to the store, but tomorrow I will go shopping, thanks to Ulyana.
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Катерина Д.
Level 4 Local Expert
October 24, 2023
It's a nightmare, you can't find consultants, there's not a single person in the department, if they are somewhere, they stand and chat among themselves, you come up and ask where to find something, and they don't know anything, everyone has the same answer, we're not from this department.
At what I understand, if there were a lot of people and everyone was busy, but the store is empty on Sunday evening.
As a result, we spent more than an hour in the store due to the fact that it is absolutely not clear where to look for what. The big question is where the management is looking.
It's a pity that the store is cool, with a lot of choice, and I don't want to go here next time.