Today, on 06/27.24, I was at the Onai office / Taraz shopping center / for the first time, I came to exchange a card for a preferential one, as a pensioner. Thank you very much for the professionalism of the staff, tact, attention, There was not a big queue, but the workers worked quickly and accurately, so they did not have to wait. Well done! I wish the company prosperity and growth!
It's terrible. I can't pay my fare. Today 10.08.24. The Caspian Sea is not available, I bypassed three terminals, I can't deposit money. Everything is not available. We need to go urgently, but there are 100 tenge on the card. And the controllers will come in, they will immediately issue a fine. Technical work on the Caspian Sea. You call the operators, they can't hear me, they ask me to call back, and it's very difficult to get through to them. Generally a nightmare.
High-quality and fast service.
Not like the controllers, when, due to a malfunction of the card, you want to know where to turn, the answer is "I don't know" suggests that this shopping controller has a working place.
I went to restore IT to my daughter, stood in line for two hours, this is to get a ticket, then, inside for another hour, as a result, I left without waiting for the queue.It's high time to make an online application so that people don't stand in such terrible queues, they register through the application, and only go to get a card!!! There, the queue stretched to the doors of the Taraz shopping center (2vokzal). I also had to give in to beneficiaries (large families and pensioners), some kind of horror
Fast public service. There are no queues. A competent approach to solving the problems of the population. The system of work is built very well. I liked the efficiency of the staff.
On 17.10.22, I was at the onai center on Abylaikhan 3a.There weren't many people.They helped me to reissue my onai pension card in just 15 minutes. Well done!I paid 950 tenge at the checkout (Maral Kozhaibayeva's operator), she promised to transfer the change to my card.It's been 3 days, there's no money.Maybe that's how they give everyone change on the card?
It was a very long time ago, the card needed to be replaced due to mechanical damage. I calmly filled out the application and the balance was transferred. The location itself is relatively convenient, better than somewhere on Ryskulbekov, where even buses did not get there
In principle, the service was pleasantly surprised. Everything was fast enough. Employees approach their work culturally and professionally in everything.