We came with my mother to restore her card. The room is quite small, there were a lot of people (since it was the beginning of September and there were a lot of students and schoolchildren). We arrived with the baby, the hall manager came up and asked about what issue, said that the pensioner needed to restore the card, served without waiting in line, waited literally 10 minutes and the card was ready.
I read that queues and long service times. I arrived, took a ticket, waited in line, handed over the necessary documents, and waited for the documents to be ready. Left. The maximum time spent is 15 minutes. The service is fast, the staff is courteous.
They couldn't open the onai app on their phone, it throws it out, tell your site developers that the app only works through Google Play, but not everyone has it, let them fix it.