We came with my mother to restore her card. The room is quite small, there were a lot of people (since it was the beginning of September and there were a lot of students and schoolchildren). We arrived with the baby, the hall manager came up and asked about what issue, said that the pensioner needed to restore the card, served without waiting in line, waited literally 10 minutes and the card was ready.
The icon of my place is the same color as the stop icons. Merge. The stop flags are very large. They're blocking my location. It's inconvenient to buy more. It is necessary to show these 15 seconds somehow. Or, preferably, give the opportunity to pay without waiting 15 seconds. thank you!
I read that queues and long service times. I arrived, took a ticket, waited in line, handed over the necessary documents, and waited for the documents to be ready. Left. The maximum time spent is 15 minutes. The service is fast, the staff is courteous.
Hello! Here you can buy Onai cards for 500 tenge, with payment for one trip, open the Onai application in your smartphone, it will be easier for you to track your fare payments, report money to the card on time, without excesses. It is also possible to issue individual social cards for paying for travel, disability, pensioner, schoolboy, student, parent with many children, persons equated to veterans..
They couldn't open the onai app on their phone, it throws it out, tell your site developers that the app only works through Google Play, but not everyone has it, let them fix it.
Polite staff. The issues are resolved very quickly. Even if there is a queue....It is moving quickly and efficiently. The qualifications are at the highest level. I recommend it to everyone.
A very good Service Center. There are excellent staff there- they are kind, they explain everything clearly, they will prompt and help everything. And most importantly, they do everything quickly. You don't have to wait long. Well done!!! God bless everyone who works there.
They made a card for my son in 5 minutes. Everyone is polite, starting with the security, ending with the manager. It was a pleasure to be served. Very fast, professional. The main thing is not to forget the documents: the identity card for yourself, the child, the certificate from the school, the photo of the child.
The operator who had the number was very rude and nervous and couldn't help me.then they gave my number to another woman and she did everything quickly and without nerves.and so, in principle, everything is fast there
You can quickly make an online card, both for children and adults, you can take an ordinary photo, not necessarily 3/4. If there are no documents with you, you can send online documents to them via the Caspian Sea, via e-mail
It is good that this service center for transport cards turned out to be nearby, otherwise it is difficult to buy onay for cash in large bills in other places, which is important for visitors from Russia, where there are no more visas with mastercard.
Good staff. Just before going there. It is necessary to prepare the documents in advance. Otherwise you won't be able to do it. And you will have to go several times until you present all the documents.
See original · Русский
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Эллина К.
Level 6 Local Expert
August 31, 2023
I liked everything! Everything is very organized, the queue is not large, electronic. All employees are friendly, if something is unclear, they are willing to explain. There is parking nearby.
Hello! I lost it and had to go to restore it. We did it quickly in principle.There are no queues. But there is a meticulous woman sitting at the entrance. It's strange that she's sitting at all. If there are operators themselves or managers or cashiers, whatever they call them. There's a guard there, and so they all figure out why they came.
At the entrance, if a person has been served in front of you.with a disability, having selected the appropriate queue in the electronic queue, the program does not return to the main window, you also come and take a number in the queue for people with disabilities, which the guard does not like and he immediately runs into you as if you decided to specifically choose this queue and go faster. You waste time with red tape: you write an application in one window, you pay money in another, you take the card in general in the third window to return the money to the card after paying the fine to the cashier, you stand in line again in your old window to make a refund. And I consider the 1500 tenge fine for a student/student for loss to be too high.