OneTwoTrip
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400 reviews
November 26, 2024
I am writing a review because I have read a lot and decided to share my experience. I download the application for buying tickets of the airline company that flew, click on the purchase , they transfer me to one two trip, so I bought a ticket and I think to read the reviews, I almost went crazy, I think well, I got it. The next morning, the notification that the flight was rescheduled here I was even more paranoid , and they also write a recalculation in the application, I think well, I'm cheating, I'm writing a vacation to the operator on heartburn, I answered within 2 hours, said nothing to pay extra. I'm waiting for a day, two, three, nothing, the status is still recalculated, the benefit was prompted to verify on the airline company's website and then I was glad everything was fine, I registered for the flight, it can be seen that the workload is large, everything went fine with me, I bought a ticket from Stavropol to Sochi and back.
See original · Русский
5
March 3
We bought tickets from Moscow to Bangkok with a transfer to Colombo order T17367077503. The Colombo-Bangkok flight was postponed so that the connection was disrupted, and then the Moscow-Colombo flight was canceled. We immediately issued a refund on 27.07. We wrote to the chat and called support- the standard phrases of the bot, the timing is not known, wait. During this time, even the status of the refund request has not changed.
Moreover, ticket exchange is possible only for the same airline. And if there are no more flights, then you need to wait for a refund to buy tickets from another airline.
We need to get new ones, we would like to do it as soon as possible, it's a decent amount for four people, and we don't even roughly understand the repayment terms.
They were specially hired through OneTwoTrip for their reputation and good reviews about the company. But they were disappointed. We definitely won't recommend this service to our friends.
The issue was resolved in just a few days. The money was returned. Hooray
See original · Русский
November 26, 2024
I do not recommend buying anything here: for the first time in all flights, it was with this service that a jamb appeared when they tried to reschedule the connecting flight 2 days earlier: so that I spent 2 days in the country of docking instead of several hours... phone support does not respond, the reason for the flight cancellation is not called, compensation for flight cancellation and hotel accommodation in the city of docking is not offered, they respond in the chat an hour after the question with some general scripts that are not related to the questions being asked. As a result of senseless attempts to reschedule the flight, they were sent to communicate directly with the support of the Chinese airline: well, that is, to call China and spend time on an international call for 15-20 minutes, taking into account the waiting on the line. Sharazhka.
See original · Русский
3