Orbis Auto, Volkswagen
116 reviews
September 28, 2024
Friends, our family purchased a Geely Tugella car, and we bought it thanks to the well-coordinated work of the excellent team of the Geely brand car dealership network-Volvo RK. We would like to express our gratitude to the management and staff of the Geely car dealership for their sensitive attitude to each client, courtesy and ability to work with customers, assistance in obtaining a bank loan at a minimum rate.Keep it up Geely Kazakhstan!!!
Friends, Geely is Volvo and Volvo is Geely, it's the reliability and technology of a great Swedish concern and you definitely won't be disappointed by buying a Gelly car!!!
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1
January 9
Don't buy a Chinese for anything. A supported Japanese or Korean is better. Since the purchase of the GEELY Atlas, there have been knocks from the front running gear of the car. I signed up for a service and chassis diagnostics at the Volkswagen Center (Gili Kuljinka). The guys from the workshop looked at the car, But by some miracle the cause of these sounds turned out to be "pumped up" wheels by 0.05 Kpa. Manager Andrey does not want to admit this as a guarantee case and every time he comes up with some kind of "excuses" not to admit it. The weather is not the same, the car is too dirty, the ice on the wheels, etc. Also, rusty parts have already been found on the car in places, although the 2024 car was NOT involved in the accident. I ask the management to look into this case!
And I ask people not to buy cars in this center, and even more so the "Chinese automobile industry"!!
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October 13, 2024
The building is modern, everything is very clean. There is an opportunity to have a snack and drink coffee. Alas, I did not use it, and therefore I do not know the price. Everyone is very friendly!!!
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February 20, 2024
I bought a Volkwagen POLO car in 2021 at a car dealership when it was still located at the old address on the VAZ Ring. Then he changed his location and moved to the Kuldzhinsky tract. I have always liked the approach to customers and the service.
On the plus side:
the new salon is very comfortable, the staff is always polite and competent, there are no questions about the regulations.
Of the cons:
I love when the papers are drawn up correctly and correctly, because when handing over the car to the service, they should already be responsible for it, but they ask you to sign the acceptance and transfer papers immediately, i.e. theoretically if something happens to the car there, then the paper stating that you accepted it properly has already been signed, in addition, the check list with the inspection of the car is not It is being compiled, the cost of some spare parts and work is overestimated at times.
The most expensive thing in the car is its engine, the oil from the factory and until 2023 it was branded Special G, now Castrol, I liked the original more, the engine was silent with it, I think you can overpay for oil, but it is now not on sale from the officials.
Not the best, but not the worst service either.
Thanks for your attention!
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1
January 13
Excellent service. I bought a car in December 2024. I'm at zero now. The staff was competent and courteously served.
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July 12, 2023
I liked the salon. Guys, managers work very smartly and quickly. It is the manager Hudaykulov Diaz, who is polite. It explains everything well. I bought a used car from them
in the salon, a Hyundai ELANTRA. Diaz very quickly got approval from the bank for the loan, and quickly helped with the registration. Diaz knows his stuff. And Abdullayeva's financial consultant, Iroda, is polite, does her job quickly and efficiently. Thank you very much.
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1
August 17, 2024
Friendly service, attention to customers, a detailed story about all models and promotions, a pleasant atmosphere, they offered to drink coffee
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1
July 6, 2023
I liked the salon. Guys, managers work very smartly and quickly. They are very interested in sales, they know their business.
They understand all your "inner" movements, and know how to convince. And yes, we have obtained approval from the bank for a loan, if anything. Here.
I took a ride on the Gel today, I liked it.
Compared it to Cherry... The difference, however, is almost two lam, but Jelly is good. I forgot the name, which is higher in the Cool Ray class, on A ...
Sorry))
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June 1, 2024
Quite a good dealership. There is a choice of both new cars and used cars. When I was there, not everything was available. Now it's probably better with a choice.
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April 17, 2024
Excellent managers, the quality of the service is excellent. From the comments: the price tag is very high, a long supply of spare parts. And it's strange enough to see in an organization with a sign, VW, a full range of Geely cars and not a single VW.
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February 17
Kurmetty Balalar, Foltz is a fire wheelbarrow! The car dealership is top notch, good prices, nice people sell nice cars! Well, Alma Ata is a paradise city.
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March 8, 2023
The center is new and beautiful, but only the quality of the center's work is not impressive. I've been running diagnostics on the engine and on the suspension. As a result, I was given an error report on the engine, of course, but the exact problem with the car was not revealed. It was recommended to replace all the parts included in the error report - candles, coils, throttle cleaning, turbine valve, gas pump control unit. They billed 1 million tenge (works and spare parts) and said that the parts would take 2-3 months.
I don't know if everything is so bad with spare parts and degradation of service everywhere now.
There is no feeling that experts work in this service.
As a result, I went to order spare parts for Exist, the deadline is 1-2 weeks, and I will probably look for an unoriginal service.
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3
November 12, 2024
The sleepy kingdom. According to the contract, they should bring a car in 2023, but they brought it in 2022 and huddled on buns.
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1
January 11
Where is the management looking? employees do not come to work during the day
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1
December 21, 2022
I leave an honest review about volkswagen centre almaty. I am very dissatisfied with the approach to the work of auto electrician Magaev Diyar Maratzhanovich. Chooses which cars to make and which not to make. It includes its own principles. This is not the first time. The car is in your service just like that. Supposedly waiting in line. Let's look at the list, when did May take the car and which cars does he make in turn? So, I will not just leave it like that, I will complain to all the attached authorities. Even the receptionist needs to persuade him to make a diagnosis. Who is this car electrician, the owner of a car service station? You obey him and you can't do anything about it, it's easier for you to put up with it. This is not the first time, and not only with smna. I will not be silent! And I will write a review to Germany for such a service and mess. I promise! I take a taxi, please reimburse my taxi rides from it or from the company responsible for it. I'm not talking about cellular communication, just to find out if my car is ready!? No, just to find out: have they started diagnosing or not!☝️🏻
Advice to customers! Don't be silent, write. Get your way. We pay money for it. And they should not tolerate such a boorish attitude. You should know your rights. Personally, for my part, I do not show my greyhoundness and significance, as the auto electrician Diyar M. does. In turn, I want to say that there are no irreplaceable people. Nothing lasts forever, so there will be a smarter, more polite person. Moreover, training is being conducted. And in car centers they are trying to do this. So a rabbit can also be taught to speak and think. That's the order of the temple. There is no return to the owner of the car center for such investments. I am also a man of principle and justice. All pis✌🏻
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4
November 28, 2024
The service is good, but sometimes the call center is stupid and does not know what and how!
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September 15, 2023
Excellent service and choice! Used cars are in excellent condition. Manager Diaz is just a smart girl! We bought a car in 2 days - we looked at the first one, the second one is diagnostics and registration!
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June 27, 2022
I really liked the salon! Very pleasant service. I exchanged a car under the Trade-in program. Managers Diaz and Jalil explained everything very competently and professionally, held "by the hand" from acquaintance to handing over the keys, gave pleasant prices for both cars. I am very pleased. 10 stars for the salon and managers.
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1
January 3, 2023
In principle, everything is great, we took it by appointment at the time, made a pleasant discount of more than 15%, because my car was over 15 years old. And they have a good car wash, you can have coffee upstairs and watch online what they do with your car.
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1
January 24, 2023
A wonderful center, the staff are polite, explained everything, did all the work quickly, gave recommendations. Thank you very much, we plan to service the car here and further.
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December 26, 2023
The quality of the work is super!!! He treats customers very politely, the best car dealership we've been to!!!!
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1
December 21, 2021
A good new VW car dealership, built at the level and according to the new standards of the VW concern, the trade-in department began to work well, cars appeared, there was plenty to choose from, the staff was polite, the work of professionals is felt both on new cars and the trade-in department, the service is at the level, I stopped by to change the oil, everything was done, I also want to note that there are also VW group showrooms nearby, such as AUDI and Porsche, it is very convenient when the car dealerships of the same concern follow each other, it's cool!!!
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3
May 16, 2022
The most modern Volkswagen dealership in Almaty. Friendly service, attentive staff, convenient location. The prices are normal, I pass the service here with pleasure.
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1
August 26, 2023
Geely is also on sale now. I wanted to buy a car at a trade-in. It didn't work out - mine was estimated at 60% of the minimum supply on the market. Suddenly.
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April 28, 2022
The service is not very good...
the girls at the entrance perceive only two words in a sentence. The most familiar words.
I came in, they asked me: What am I interested in?
I replied: Accessories for commercial vehicles (I was looking for polices on VW Multivan).
The manager was called.
A man comes, I tell him that I need a policy. He sent me to the service.
Well, OK, I'm coming to the service.
The girl searched for half an hour, but there were no polices.
In short, the staff should be taught to listen and use a computer.
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3
February 9, 2024
Spare parts are not available for most Volkswagen cars. Even such as filters, pads, etc.
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1
September 24, 2024
There are no new Volkswagen cars
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1
December 21, 2022
The stove failed. More precisely, cold air was blowing out of it. I arrived, the master sent me for inspection, we did everything in 40 minutes. It turned out that when the alarm was set, the sensor was touched and the thermostat stopped working. Everything was put in place, it worked. They took money only for the inspection. There was no type of work. Respect.
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1
June 23, 2022
Everything is fine, the quality of work, service, call center and waiting room for 5! A lot of branded accessories, regular service time of about an hour
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December 17, 2023
I bought Geely, the manager Diaz did a great job. And in general, the whole team is well done
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October 20, 2023
There are no economy options available such as polo or Jetta, there are only premium class cars left
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March 22, 2024
Service.nice and courteous staff,spare parts
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January 11, 2024
Attitude towards the client 🤦
Waiting time 🙆♂️
I would have thought, becoming a WW customer?!
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1
August 16, 2024
A cool salon. Cool managers
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1
May 11, 2023
I was at work, the staff is very polite, there is Parking, everything is fine
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December 2, 2023
I'm doing WHAT I'm happy with.
Huge respect to Azamat Akhmetov.
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1
January 25, 2023
Natalia is a super manager, I like to be served here. Well, thanks for the Tiguan, I'm still happy with my purchase
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August 19, 2022
The salon is like a salon, everyone is polite, the reception is met by pretty girls, cars are available, like, went to the service, very expensive,
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February 19, 2022
excellent service and attentive staff.the tire service was pleased-it turned out to be cheaper than at tire centers.It's a bit far to move from the same place, but I guess you just have to get used to it.
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3
May 13, 2022
The service department is working well, but multiply the stated period by at least one and a half for a long time. Salespeople work well, but they are not always 100% competent, clarifications are needed.
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1
October 8, 2023
Good service center, well done managers
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August 13, 2023
How many times have you contacted the service - it's always great.
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1
March 3, 2024
They do not service cars on the Russian account
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1
November 27, 2022
The managers are polite. The staff is polite, but can't show or suggest anything. Probably because of Sunday.
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February 26, 2023
I like it here, they solve problems related to my car, and therefore my problems...
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February 15, 2023
What happened to the prices of spare parts during the planned maintenance on Tiguan under warranty, 450 thousand for service, this is too much
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September 1, 2022
Good service and courteous staff.
In terms of cost, prices are somewhat overstated, but this is expected.
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1
February 19, 2024
how did you come to the Chinese car market))
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1
May 8, 2021
Not a very convenient location, not a very large selection of car accessories. The staff, however, were friendly and efficient.
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July 3, 2022
They used to be much better. Now the prices are simply unrealistic, every little thing is ordered, you have to wait for weeks.
And the masters work well.
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