They issued a MasterCard salary card with an error in transliteration in the surname, without checking in advance how to spell my surname in English. When contacting the call center, they said that they had to pay me (as the initiator of the reissue) 40 UAH for the reissue. Yes, it seems to be my initiative, but the bank independently took the initiative in writing my last name and thereby, without checking with me at the time of issue, ruined the card for the possibility of use abroad. According to clause 1.1, it turns out that the bank has corrupted the card and the initiative to reissue when I report this error and contact the bank should be on the bank, which means this service is not charged and should be free for me.

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Anonymous review

The disgusting work of the plastic card department. The employee Elizabeth is incompetent in solving issues

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Oshchadbank otdeleniye № 10020

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