Otbasy bank
77 reviews
December 18
Good afternoon,
Waiting in line is hell!, reservations are always busy in advance, a lot of people are also hanging up, the client part is very poorly worked out, they are not customer-oriented at all!
For what you get a lot of money from the state, from ordinary people - for such queues???
Very bad customer service!!!
I would set all structural bodies and ordinary people against you so that they remember - you can't work like that!!!
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September 26
There are a lot of people, the noise is worth it. There seem to be enough managers, but for some reason the queues are large everywhere. And so everything is fine, the location is also the norm, next to work
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November 25
Nice, new office. It seems that you can get the whole range of services at once. But it is a very busy branch in terms of consultation. I was just closing deposits here.☺️
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November 3
There are a lot of people. One of the most affordable banks in Kazakhstan. I think at least the country was able to purchase housing at the expense of such banks. Thrive. I know you have made many families happy and saved many marriages.…
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September 6
Terrible service. Only 1-3 specialists work. The rest are stupidly buried in the computer and sitting. People come after taking time off from work and wait for 2-3 hours for their turn. It's not just words
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February 12
Thanks to the deputy consultant Lyazzat, she helped in the purchase of an apartment, she is a professional in her work, polite, competent, finds an individual approach for each client,
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July 10, 2023
I want to note that the staff is very good, they explain clearly, I think our electronic queue accelerated all operations even faster, our manager Sanjar explained everything perfectly and quickly and helped to do everything right! I am pleased that I opened a deposit in Otbasy Bank
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1
May 20
Great, the service is fast, the consultation was conducted, explained quickly, just super. It is a pity that the deposit for the purchase from the secondary needs to be stored for 6 months, I ask you to reconsider this condition at least reduce it by 3 months.
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September 4, 2023
A good bank, as people say, is a "Bank for the poor." There is an opportunity to save up and buy your own apartment or house.
One big THING is endless and long queues - and there are a lot of people in the departments.
I'll share a Dayfaklm - it's convenient to book a queue in advance online - and come up to that time. The service is fast.
Polite staff, sparing no time - they will explain everything.
I advise you to open deposits on laziness and start collecting already a day 😍
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1
October 17
Terrible bureaucracy and chaos. Guys, with your capabilities, hire expensive consultants, automate all processes!!!
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1
October 28
Everything is sad. As soon as a crowd of people does not arrive and you realize that the day is lost with an unknown result.
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September 13
Almost everything can be done online. I had to wait in line for about an hour at the department.
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June 28
Thanks to the girls who meet at the entrance! They are friendly, they can answer many questions themselves
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November 28
There are a lot of customers, a huge queue. There are not enough managers.
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October 18
The system has not been working for the second day, I have not received a clear answer when it will work
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1
February 11, 2023
Nazira Turarova's employee!!!a super sales manager, I recommend, she is rooting for the client with her soul, it can be seen by her desire to sincerely help a person find a roof over their head with a bang and is always ready to help 24/7!!!remember the name of Nazir Turarov
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2
August 17, 2023
It has now been renamed Otbasy Bank. The most affordable savings bank in Kazakhstan. The lowest interest rates. There are a lot of programs in which depositors, the SSN and the military can participate. Soon, they say there will be preferential mortgage programs for employees of the Ministry of Internal Affairs. So save up the Bank.
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July 5
Qualified staff.
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October 1
Don't park. There are a lot of people.
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May 23, 2023
Previously, we purchased 50/50 real estate, requested documents and did not approve, then bought an account on an online platform, this year we did not like the visit, the conditions were tightened, there are many requirements and the interest is higher than before
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November 18
It's very crowded and there are a lot of people
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July 28
More or less, there are a lot of people, the queue as usual
has not seen such queues for a long time
Shame on the consultants
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February 19
The work is well established in this bank. Polite operators and bank employees.
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June 12, 2023
Good attitude towards customers! Benevolence! The friendliness of the staff. But........ Waiting in line for a long time🤤
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1
October 29, 2023
Why does the bank issue money in cash? This is very inconvenient and not safe.
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1
October 29, 2023
Not well served, kansultant very very rude
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May 5, 2021
A good bank, helped to navigate, served quickly, explained everything and opened an account, gave additional materials to look at at home and then consulted on Whatsapp. I liked everything.
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1
August 23
There are a lot of people coming and the restroom is not working.
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March 1, 2023
A good bank. The staff is polite. The service is good. We helped with the loan and the transit account.
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1
February 10, 2023
Excellent service. The loan rates are very low.
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February 21
Everything is available
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June 24, 2023
High-level customer service
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1
1
October 15, 2021
The Bank staff are polite, but there are always people, there is no parking or a toll gate for 500 tenge behind the building (they asked me for horror, I left) . Parking for roads is 200 tenge
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November 20, 2023
Everything is clearly explained
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July 4
A great bank
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January 30, 2022
Queues all the time, not very friendly staff, on the second floor
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February 1, 2023
The staff is always friendly.
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October 27, 2023
A lot of time
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June 20, 2021
There are very long queues and few seats in the waiting room, the consultants work well
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January 1, 2022
There are a lot of people. The branch clearly needs an extension. It is necessary to implement an online record to the manager.
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November 2, 2021
Why do you need so many guards??))) There is nothing to be gained from them. The people have been trained for a long time....
You can count good managers on your fingers....)
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September 27, 2023
A good bank
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April 11, 2023
Kilometers from the parking lot to the bank
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1
January 31, 2022
Excellent specialists. They will help you and tell you
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December 19, 2021
A comfortable waiting room but a lot of people
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June 30, 2021
Thanks to zhilstroysberbank, we received a house through this bank.
Trust, save up and take it.
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August 7, 2020
Unfortunately, even with online registration, i.e. in advance, they do not serve on time, another queue arises, waiting for their turn for a very long time
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3
January 15, 2023
The best center
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3
August 16, 2019
Excellent service, managers will explain everything, show, responsive, satisfied with everything 😊👍
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4
2
August 14, 2019
Manager Gulzhan, a specialist in his field! She is very polite, does everything clearly and quickly!
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5