I really like how the service is improving at the drop of a hat. Many frequent customer questions are resolved at the first contact, often even at the reception (for example, switching to a residential loan, which was done some time ago by a post-loan manager, can now be done by a non-reception manager in combination with the client's application, and soon, I think, it will be transferred completely to the application). Also, the number of available operations for the client is periodically increased in the application
I don't know about your experience in this department, but mine was extremely positive. There were good managers, they explained everything well, collected and processed all the documents quickly. It's just super. And if you come in the morning, there are no queues like after lunch.