I've been there several times, and it's convenient to use coupons to get to the office. Attentive and responsive staff, give the necessary amount of time to explain. Very high-quality advice and good attitude.

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Владимир

Level 3 Local Expert

The electronic queue was not working properly. The information about the required passport registration office was incorrectly indicated on the terminal. To figure this out, it was necessary to read a small note on the door indicated in the terminal that the person was on vacation and needed to contact another office. There was no information that the electronic queue for another cabinet was not working. When I spent 10 minutes waiting, I went to look for answers...I came across a note on the door and went into the office indicated in the note. When I asked about changing my passport, they tried to dissuade me, saying that the procedure was paid. The information that it was possible to arrange a passport replacement for free in another place was not previously reported by phone, and I did not find such information anywhere on the Internet. After a couple of minutes of meaningless dialogue, they nevertheless began to issue a passport replacement...They gave me a small piece of paper to sign, handwritten in terrible handwriting to verify my passport data...When asked what could be made out here, they countered with a counter question: "what is not clear here?". I paid 11p for such a service, somehow checked and signed the sheet, I hope there will be no problems with the passport.

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Ирина Милюкова

Level 2 Local Expert

The first specialist should have already given full information about what documents to have with you and checked at least what was with you! I had to queue 3 times on different days and still not get a result! The situation with the specialist who gave me the exam instead of clearly identifying what was missing... I'm shocked! Why should I guess for myself what I'm missing in the package of documents? This is the 3rd visit, so that everyone understands) and the situation is not over yet, I do not know how much more I will have to go there... The queue is created simply because employees are too lazy to talk to visitors! Make a printout of the full package of documents for any situation and everything will be easier!

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