What kind of organization is this?? They applied for a new passport, said come and pick it up in 30 days. It's been 33 days! We come to pick up the passport, the phrase from the lady behind the glass "it's printed, but it hasn't arrived yet. come back tomorrow." Come to your mom tomorrow!!!! We drove from Minsk, spent almost 3 hours on the road, then went back for a second. Time is wasted!!! They didn't answer the phone in this organization, they don't answer and they don't want to answer!!! How can we find out about the readiness of a passport in the 21st century???Where would you file an official complaint, so that they would surely figure it out?!!