After the renovation, it is spacious and bright. I am glad that there is a self-service post office and a children's corner for drawing (although markers do not write and pencils have been broken lately!!!). It remains not to draw for children, but to sit and look at the coloring book. Fix it! It was normal initially.
There is always no paper in the ticket dispenser, everyone takes two coupons so that they can memorize the number the second time. There is no consultant who would help the elderly decide on the type of service and coupons.
The windows should work according to the schedule, as a result, 2 out of 3 are working. 4 stupid window for beauty / showcase for sales.
At my first room, I didn't like it at all, namely because the cashier girl talked to her friend for a very long time, despite the fact that there was a very long queue. I won't write about what they were talking about. I want to believe that this is an isolated case.
The interior has been updated, great. It is beautiful, spacious, and old people can sit in numerous seats.
I would like to update more specific employees. Namely Oksana. Oksana is a rude, boorish employee. In non-standard situations, it cannot offer a profitable way out for mail clients. It immediately includes "I don't know", "look for yourself", "we can't do this", etc.
If you see the blonde Oksana in this department, run so as not to get a nervous breakdown.
Excellent mail, but what keeps it above the level of other mail is soft sofas, high bar stools in front of windows!
I got a pleasant experience!!!
I recommend you to visit!
There was no queue, they served quickly, everything was clean and tidy, the staff was extremely polite!
Mail is like mail. Electronic queue, pleasant interior. All types of postal services. Information kiosk. The queue is strictly according to the ticket. The polite attitude of the staff. If something is not clear, they will explain. Convenient for the elderly. Very convenient.
The post office has been updated after recent cosmetic repairs, it has become very pleasant and cozy. Belpost employees are just as friendly and responsive, they will tell you how to write correctly and help you send it. There is a terminal with an electronic queue on the second floor of the department. The department accepts payments, poisons parcels, issues transfers and pensions, and many other operations.
A very long waiting time. At least half an hour each time. It is unclear what the coupon system is for, since the sequential queue is still observed. And it turns out that you came to send a parcel or make a subscription, which seems to be the main function of mail, and you are 13 in the queue, where everyone in front of you is paying for a communal service. Why not make such basic functions a priority? After the renovation, of course, everything looks beautiful and there are no questions for the staff, everyone is friendly. But the waiting time leaves much to be desired.... And so it is every time. And what this ticket queue system is for is still not clear......
Mail is like mail, there are always a lot of people, such an area, what can you do, the electronic queue saves a little when the device is working, repairs are being made now, let's hope for improvements.
I go to the post office often, both on official and personal business. They serve well, they always try to help. Be careful. And it is very pleasant. But there is one "But". The machine issues a check in which window to go for receiving -sending correspondence, paying utility bills and so on. So, when receiving and sending parcels, you have to stand much more, because people there pay their rent receipts, etc. It is clear that this SIGNIFICANTLY DELAYS the specific service that the client has chosen. I would like to do their own thing in each window, especially when there is an influx of customers in the evening. If there is no one, then of course, why not serve in the next window.
I often have to send parcels for work, and this department is the closest to me. Of the advantages for me, this is probably a normal staff and there are always slightly fewer people than in my department at Pionerskaya, otherwise the cons: the department needs repair (just like I got 25-30 years ago), the electronic queue works every other time (since I often come in, it turns out 50 ×50),and Finally, at least four operators should work with such a volume of the client...
Huge queues.
Usually 1-2 windows work, if there are 4. There are a lot of people. The work is not optimized.
The place is popular and requires innovation.
It used to be worse
Now you come and everything is fast
It's a pity sometimes 1 window does not perform properly (priority of the parcel and dispatch)
And so even super
There are constant queues of pensioners, the device that issues coupons for the queue is constantly breaking down. The building needs major repairs. There are no complaints about the staff.
The electronic queue has improved the situation a little. But on the day of giving pensions and paying for communal services, it is better not to get here.