The head of this department does not take her place, with her attitude to her work and staff, she only manages cleaning equipment at the time, is incompetent in the range of services and is rude to customers. Due to the depressing management of these OPS and the team consists of people who have not mastered even half of the range of services, the slowness associated with inexperience creates huge queues. From my repeated personal experience, I can say with full confidence that this OPS will be able to achieve a decent level of service and a positive assessment only with a change of leadership in the person of the head.
It has become much more convenient with the installation of an electronic queue. There would also be a consultant in the hall, as in banks. Not all elderly people can figure out where and what to click. Not all adults can sign an envelope or parcel correctly. And at the same time, they would have beaten off the question "I just have to ask."..