So far 1. On Tuesday, the Internet was connected (it worked, however, for some reason only after 2 hours) - on Friday there was already some kind of cable break on my side (where in less than 4 days it managed to break - so far a mystery). I called support and was told that the master would arrive tomorrow (i.e. on Saturday, which surprised me at first, because according to other reviews, it was believed that no provider works at all on weekends). OK, I've been waiting all Saturday. At 16:00 I call support again, they say, whether to wait for the master today, whether the application is in progress, etc. They again assured that the master will arrive. And as in that meme with Kanevsky - of course, no one came on Saturday. So far, out of the first 6 days of using Ovio, I have been sitting without the Internet for 1.5 days. It's a very strange service, as if I pay them to distribute the Internet to myself from my phone
Terrible service, once a month some problems with cables, literally 2 days ago specialists came supposedly to fix another cable, 1 was repaired, 2 were damaged in the house, in technical support, they announced that they would accept the application but since it is already Friday evening, you will have to wait until Monday, most often they answer the problem at your house, it's a horror, I used Rostelecom's services in Russia, the service is at the level and fast, but here it's like they stayed in the Stone Age.
The problem with the cable is the third time in a month. The cable breaks every time. Maybe you can buy a high-quality cable yourself?)
And what is most interesting is that the masters do not come on the day of the problem. As if it was my fault that something broke. Your client, who pays for your services, has a problem that the WI-FI does not work, and you do not even try to fix it at the same time, because for some reason 18:00 is already late time to solve the problem. To whom, but it's definitely not for you to end your working day so early with so many problems, judging by the reviews of your customers!)
They don't show TV channels, they constantly advertise wink with paid movies, I can't get through to the operator.Rostelecom's service became very poor after the name change
Their home Internet works terribly. Once the Internet did not work for 4 days in a row. And so, once every 2 weeks, something is regularly turned off. The support service, which, as indicated on the website, should work 24/7, sometimes just resets calls!
Everything is terrible! Do not contact this provider! Professionals work in Moscow! But in Armenia, no one cares about their customers. Tell me, we live in the 21st century, the masters came, conducted an optical cable, and then they said that you need to wait a day for the Internet to work, do we live in the 18th century to make the signal 24h??? Are you even there? It has already been 1.5 days and there is no Internet! The technical department has not been able to contact me for more than 2-3 hours! When you call the number 060464646, girls who do not understand anything about their work at all answer there, they can not help in any way! Disgusting attitude towards customers!
We have been waiting for the arrival of specialists to evaluate the connection for 2 weeks now. 2 weeks have passed since the first connection request. So no one came! Friends, do you need money?! What kind of service?! In Russia, Rostelecom fights for every customer.
Terrible service!! They connected for a long time, often some problems, then the speed is several times less than stated, then it just doesn't work, you have to call many times until a sensible person picks up the phone, they promise some deadlines, but you wait much longer, some employees stupidly say different things. They are too far away from a normal service
I waited 11 days for the connection, although they promised from 6 to 10, as a result, they came, connected, but nothing works, they say they need some more equipment in the entrance, they will be able to put it only in a few more days, no one knows exactly how much.
No one took care of this before, no one cares about you, just wait, this is their message, and the fact that a person cannot work... this is your problem
Once a week, there are some stable problems, today the Internet has simply disappeared throughout the house.
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5
Александра Л.
Level 9 Local Expert
March 11, 2023
Something is constantly breaking, we call support every 2 weeks, but they help only from the third call, very reluctantly. The speed is lower than stated