I love this store, for the large number of books, notebooks, stationery, board games, and an assortment for artists! You can even buy unusual sweets and drinks in this store! Always polite sellers. They helped me download the app so that I could accumulate points and use them later.
A large store of various books and board games. I like that you can order delivery to the store and then pick up the order. Promotions are often held and there is a part of the store with a markdown, the staff is pleasant to communicate with. I advise you if you are fond of board games to buy initial board games, there are always hit and inexpensive games here.
A good school supplies store.
I went into the store after reading reviews that the store has everything. What I was looking for was not even close and, the seller told me, would not appear. We must believe the description of the store from Yandex: the store of educational literature and stationery
A huge selection of books, games, and End products. The staff is always polite and professional. There is a possibility of online ordering, and consultations by phone. The support service is constantly working. Constantly discounts the users of the application. There is almost no queue. The location is convenient.
A good bookstore.A large selection of literature.There is a discounted second-hand bookstore and a special department.Prices are somewhere average, somewhere high.The department of issuing business orders at this point is working well..There are also board games and a lot of stationery and souvenirs as a gift and for home
I wanted to buy a toy in the store (in stock) with a certificate - this cannot be done, okay, I ordered delivery on the website, delivery was scheduled in 22 days, okay, I'm waiting for what to do, on the day of delivery they sent an SMS - the order was canceled
The store is quite large compared to other stores in the OZ chain. Here you can find not only books and magazines, but also souvenirs, sweets and board games. You can place a pickup order at this point, the staff is very friendly and attentive.
Discounts on the application from 3%, it is possible to make a pre-order anywhere in the city or delivery by courier.
I love the markdown department. You will always find something interesting to please yourself or your friends. There are many options for gifts. extra charge 💸💸💸.
I will not recommend this online store to anyone, because if you make the wrong choice, then it will be very problematic to return the funds withdrawn from the card as a MANDATORY prepayment.
Pleasant staff, a large selection of books and household goods. There are a lot of cool board games and add-ons to them. You can always find some kind of gift for the holiday. Use the app! There are often discounts + cashback when buying
The previous shopping experience was very positive.
However, the store is no longer happy. I placed an order on December 15th. An SMS notification confirmed that the order will be delivered on December 22.
7 days for delivery of the available goods is an inadequately long time for delivery.
But on 22.12 I manage to make a gift for the holidays. And on December 22, a call from the operator: we will deliver, but not today, but at least tomorrow. The reason is there is no courier.
Minuses:
1. Huge delivery times for available goods.
2. The store's inability to fulfill orders on time (7 days in advance!)
I do not recommend contacting them
Explanation of the answer from oz.by :
The order was not delivered, which means it was not received.
And considering that the books were a Christmas gift.... you really let me down.
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Анастасия Стаховская
Level 9 Local Expert
January 8
Polite staff, they will always help, prompt, take great care of books and it is clear that each employee works conscientiously! Well done! Thanks
A good bookstore, like many now consists of books themselves and a department of all sorts of niceties - gifts, games, food, etc. and so on. There is an outlet department
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Диана Г.
Level 2 Local Expert
September 2, 2024
I love this store for its large selection of books and pleasant prices, I always find what I'm looking for.
Always friendly staff and pleasant environment💛
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Elrin Nirel
Level 7 Local Expert
January 22, 2024
A good store, always a lot of goods and a large assortment, a separate plus for the department with discounted goods! I often order and come here for pickup. The staff is always polite and friendly, they will always tell you if you are looking for something.👍
A good selection of books and stationery, friendly staff. Convenient location.
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Евгений
Level 17 Local Expert
April 20, 2024
An excellent, calm store, without crowds and crowding, with a good assortment of literature, as a tourist it was interesting and pleasant for me to visit and buy the literature I am interested in.
Overall very good. Although the staff does not really understand what they sell, they are always polite. The assortment is such that even the eyes run away. There are any books. Even snotty TV shows, even fiction.
It is worth using their application, as there are discounts on the Internet that are not available in the store.
I can't say that everything is terrible there. Overall, well done. Belkniga should look up to them
The choice of goods is good, especially books, including for children. the staff is nice and attentive.Always on the spot and offers help. It is convenient that you can make an order in advance and get a ready-made one with a discount. You can also buy goods at the store with a discount from the customer. There is an application and a website for the convenience of choosing and ordering. The product can be ordered with free shipping in this store. There is a delivery. There are practically no queues. There are several ticket offices.
There are many different interesting little things, you can choose a gift for almost any holiday. A strange system with a coupon for the birthday, which is credited 14 days before, but if you registered 13 days before the other, you will not receive a coupon.... Hurtful....
A great big store, a huge assortment for all ages, you can find gifts for any holiday. The consultants are the best, helped with the choice of a gift, everything is beautifully packaged, polite, everything is at the highest level.
It's beautiful and cozy. Lots of stuff, convenient pickup. But the prices of many goods are much higher than in other places 🤯
For the fact that there is a beautiful wooden deer in the trading floor, I am not ready to pay more) It is better to walk a couple of meters, go to Svetoch, Leonardo, etc. and buy there at an adequate price))
A very quiet and cozy room, you can safely choose a book, nothing distracts, the staff are very nice and tactful people, they will always help, responsive and not intrusive!
A great store. There are not only books, but also a large selection of stationery, notebooks, notebooks with funny covers. There are board games, toys and a lot of trinkets. The sellers are very friendly and always ready to help.
1) Indicate on the website that the delivery day is not 1 day, but 1 day, not taking into account the day of placing the order.
2) Bring the above information to your call center staff (otherwise Tuesday and Wednesday are 1 day for them).Do they also receive S/p in 1 working day?)
3) Hold a seminar and teach them how to communicate correctly and solve incoming questions
4)Solve issues with queues
5) For some reason, I was unable to place an order (prepayment only).Your employees were unable to resolve this issue.They are very "gentle" and if anything, they immediately hang up)))
At the moment, 1 star (there is something to fix).If something changes, then I will correct the review
P.S. We are buying workbooks for the whole class and if your call center employees are not interested in the development of oz, then it may be worth changing motivation systems?)
A good bookstore, with a normal assortment both in content and quantity, it's very cool that you can touch everything, look through it and get normal feedback on the book, it's good to come and talk to a well-read person
There is no customer orientation. The process of SMS messages only has been established. It was not possible to pick up the goods on time, the next day for the last backup, in the morning I made a request for a call from a customer service specialist. In the conversation, she asked to leave her order, but received an ultimatum refusal. Sorry. I do not believe that on the 14th after 21.00 my goods were sent immediately to the warehouse, since on the morning of the 15th, before 9.00, and we talked approximately at 9.00, the order status was not changed, but after communicating with an employee of this organization, it has already changed. A formal attitude towards customers prevails.
This is probably the largest Lake in Minsk, there is always a huge selection of everything, sometimes even more than is presented on the site :) consultants always know and will tell you where any product is, they can advise what is better to choose - this is a class :)