A disgusting male employee with glasses. Disregard for the customer. To confirm that the product will be tried on first, click issue an order. And then refuses to accept a refund. Referring to the large queue, he issues orders without fitting. Super service!!!
Management take action and even better get rid of such an employee.
Next time there will be a statement to the police.
Once I came for an order, I thought it was an isolated situation, but this time everything came as before, there was nowhere to stand at the PVZ, everything was littered with boxes. An elderly man doesn't even let you see the product, as he makes a purchase...I won't order any more PVZ for this... it's a tin can, what kind of attitude to people
The office is normal, minus 1 for the water instead of the grill at the entrance, but maybe it's not their fault, but some kind of renovation of the building. Well, the specialist in the delivery of goods probably does not like it when customers are delayed (I stopped once after receiving the goods at the seats with the phone, a few minutes later the question followed, I take it or return it... Well, maybe they're doing some more work in the back room, and that's okay.
It is convenient that the pick-up point is next to the house. However, the woman who works there is so vicious that I need to gather my courage before entering OZON. Honestly, is it really impossible to make a simpler face at least once, not to be rude, not to be rude? One day I came to pick up an order, and I was attacked that I dared to come as soon as I was notified. A very unpleasant lady!
I also noticed a tendency that if the order delivery date is on Sunday, then it is often postponed to Monday. It's very unpleasant.
Not only is ozone itself bad for delivery, prices, refunds, support, this PVZ resembles a passport office with a stern aunt at the issuance. They've matured to an inscription like: I can walk on mats, and you? That is, for the percentage that the PVZ receives from my purchase and which I pay, I have to walk strictly on the staggered mats and read inscriptions of this kind. Of course, you can't fork out for a large rug in any way
The pick-up point is absolutely not focused on customer convenience or assistance in recycling and ecology. There are no trash cans at the pick-up point on Mira Avenue 1! Not a single trash can! To the question "where is the trash can, you are the pick-up point", the woman is rude to me and answers "GIRL, DO YOU IMAGINE THAT I MYSELF WILL HAVE TO TAKE OUT THIS GARBAGE IF THE TRASH IS IN THE POINT." So this pick-up point is waiting for me to go out and throw away the plastic from all individually packed parcels? OK, there are garbage cans and wipers, they do their job perfectly, BUT WHY IS INDIVIDUAL PACKAGING FROM OZON PARCELS THE WORK OF PUBLIC UTILITIES? What kind of service is this if you, the OZON service, left your packages on the conscience of the janitors?! I will definitely continue to complain about this pick-up point and about a boorish woman who refuses to put a trash can at the pick-up point, it will be so difficult for her poor girl to take out plastic packages.((( And what if we go further? Why does the respected OZON service not recycle customized packages? After all, absolutely everyone immediately opens purchases and throws away plastic from OZON packages. Who will take care of the environment if not us? So it's even difficult for them to take out the garbage, let alone recycle plastic.
The convenient location near the house pleases. The girl is pleasant, brings the goods quickly. There have never been any problems with delivery to this point.
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Виктория Климович
Level 7 Local Expert
July 29, 2023
the girls are nice and polite, I don't know what you didn't like, everything is always fine!