06.12.2024 I came to issue a refund, an unpleasant lady with a dirty head in glasses immediately said that she was a big boss and made decisions! And she decides not to accept this product from me, because I threw out the Ozona packaging bag (not the factory packaging), apparently she is too lazy to print the barcode on the printer. In general, it is sad that such incompetent and untidy workers work there! How they are recruited is not clear!
I understand everything, working in the service sector is hard, but I would like to hear a response "hello" to my greeting, and not a silent sticking in the phone. how many times I go to this point - all the employees are dissatisfied, tired, totally slowing down, as if under something. who is recruiting such people and why this is not being monitored at all is a mystery. Today's lady didn't even say a word to me.
my order was lost. they offered to pick it up later, but the application will say that I have already picked it up. When I asked if I could pick it up later, if they would give it to me later, and what guarantees it had, the girl rolled her eyes, shrugged, and said, "Well, that's it."
I order here periodically for 1 year
And the blades in the stationery knives have not been updated yet. You have to make an effort and it doesn't cut, but your hand has jumped off a couple of times because of excessive effort... I don't say anything about the absence of a trash can (throw it away at the exit). Staff turnover and always unhappy faces.
it's disgusting to go to this pvz. I only go because we don't have ozone anywhere closer. employees are always angry and indifferent. they don't even bother to say hello in return.
11/24/24 The female employee considers it normal for me to discuss the previous client in a negative way with her colleague. It's unprofessional and discourages anyone from coming here again
Disregard for customers. They did not bother to notify about the change in the work schedule either on the website, by sms, or on the map of the point. From 9 to 21 every day is indicated. With the temperature, I rushed to pick up the goods, because it was my only free day on the days of storing the order and kissed the threshold. Thank you for your attention to your customers!)