I used to like Ozone, it was close to the centre, and customer service was very friendly. However, recently, their service has changed, and people who work there become super rude to customers. My kid started in Sep, I bought her a membership for a higher price since they did not have any kids' memberships, which was ok, but then she lost her card. When she asked about it, the customer service reps were super rude to her, telling her this is her last time attending the gym. Someone from sales reached out to me saying they do print cards for free if you lost them for the first time, and she was saying we got 2 cards. However, my kid never got the 2nd card. I do not like when people lie, if you do business you have to be honest. Yes, your support reps are super rude, never printed/provided the 2nd card, just admit it, and move on. No need to lie. I would not recommend Ozone to anyone:(

Дониёр

Level 3 Local Expert

Very non-customer-oriented there is no morning subscription for a month - "our system does not work, only for 3 months" I wanted to work out with the coach - "you have a subscription for the morning – buy a one-time visit for the whole day and then you can work out with the coach for a fee"

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Владимир Ким

Level 5 Local Expert

Лучший клуб такого формата: сайкл студия, групповые направления, массаж, и конечно же - тренажерный зал. Но главная фишка данного филиала тренеры, а именно трио тренеров: Феруза Ахматкулова, Александр Сахаров и Людмила Богатырь. Если вы не знаете кто это, то вам срочно нужно идти на тренировку в ozonefc - darhan

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Ozonefc Darhan

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