Great food, delicious, nutritious, very high quality. The shawarma is in a good gram. But the price is slightly overpriced. The staff is very good, real professionals work there.
the shawarma is terrible, dry, the sauce is only in one place, the meat is half-cooked (after which they got poisoned), the director of the company responds to complaints, who in fact does not really care about the situation in his points. somehow they wanted to refund the money for the order - the director was rude, it was probably necessary to sort it out in court, it was a pity there was no time for this, but next time - definitely
if you are still eating at Papa roasts and you think that there is no better shawarma, you are definitely mistaken, run away from there without looking back)
Edited after the organization's response, for some reason, my number is in your block) That's how you value your customers))) Regarding the refund, I tried to contact everyone in your company, and your answer is "Good day." Don't create the illusion of "caring" or at least don't kid yourself. There are a lot of reviews about poisoning at your point or on delivery, and these are just reviews, there are people who don't even talk about it, I'm sure there are many times more of them than reviews).
I do not advise anyone to order from them! I made an order through the website, but no confirmation came. I wrote to them on Instagram, they said that the order was accepted. I waited almost two hours, no delivery. I decided to write again — the messages were read, but there was no response. As a result, they called and said that the order had not even been placed! They offered to accept him just now, as if nothing had happened.
No apologies, no attempts to fix the situation in any way - in general, zero respect for customers. In normal establishments, after such an order, they would have brought it for free, but here there is an absolute collective farm. The attitude is just disgusting, it's better to avoid them.