A great hotel with excellent service! The breakfast is beyond praise, a large selection of hot dishes, snacks, pastries, desserts, fruits and vegetables! Towels are changed 2 times a day, bathrobes and slippers are provided every day, if necessary, to prepare the room for bedtime. A welcome and parting compliment is a handmade candy box! Any question and requests are resolved very quickly! The best hotel on the coast of Georgia!!!
We rested there in early October.
Among the advantages: a large warm swimming pool, a large aquarium with beautiful fish in the lobby.
Cons: staff and service.
In the water park one day the water was cold, to the question of why it was so to the staff - I don't know and that's it, no gestures to correct this moment. A pool where children swim).
Saunas and steam rooms did not work every other day (it was already clear that it was pointless to contact the staff), there was also an unpleasant smell of rotten water on the way to the steam rooms.
The kitchen is tasteless! It is impossible to eat borscht (why is borscht on the menu of a Georgian hotel at all?!). In a Georgian restaurant, my husband ordered a kebab - tasteless (well, at least you can try to cook your own kitchen normally)! Khinkali is the same..
We ordered room service. The menu indicates:from 11:30. We call the reception, no, only from 12:00, one girl said from 13:00. That's what I understand customer orientation!
There were glass fragments in front of the elevator, we told the reception, asked them to remove them (children run barefoot). After half an hour, it's not cleaned!they told the cleaner personally, she vacuumed. There were no large fragments, but small ones against the wall, under the table-yes!That's the kind of attitude you don't give a damn about.
Four-seater bicycles do not work.No one knows about it and no one plans to fix them.They lie right at the reception that everything works when you come to the rental office - sorry, no, all four are broken!
There is no beach where you can walk (or rather there is, but it is 2 meters).
Another complex is being built nearby, cars are making noise.
Tennis doesn't work.
The playstation is not working.
The heating battery also does not work in the room.
If you move into the first floor, be ready to enjoy the view of the terrible roof and unwashed windows :)
A wonderful place! An amazing park! The rooms are great. The service is too. The pool protruding directly into the sea with sea water is magnificent! And a huge aquarium with its reef inhabitants, through which you pass in full growth, is rarely found anywhere. I highly recommend this hotel