I signed up for a haircut at the barbershop on Saturday at 15.00, came at 14.55 the master was not in place, at 15.10 I asked another master how long I had to wait, to which the girl looked at me in bewilderment and did not know what to answer
Then she told me to wait anyway ...., an argument began, after which she called her colleague, it turned out that the master had left somewhere.It was already 15.20 on the clock...
I couldn't wait any longer.She left and on the way met master Ekaterina Lyubretskaya near the market, she was leaving with packages..The time was already 15.23.. That's the service in this barbershop.... I don't care about the client..
I really like the hairdresser. Katyusha's hairdresser is just a miracle, they do just super things in her hands.She is very attentive, never says a bad word, always listens and advises how best. I am very pleased with her. Katyusha, I wish you more kind and calm customers. Good luck to you 🥰
A normal hairdresser, reasonable prices. Benefits for pensioners. There is a record. You can take a first-come, first-served basis. Haircut for one nozzle - 8 rubles. It is not expensive.
There is no attitude towards clients, I called and asked if it was possible to get a haircut right now, to which they told me yes, come, in fact I come, there are 5 people in the queue, to which I heard in response, you didn't sign up
The husband went to get a haircut, left upset, had to shave his head at home, because the master made bald spots and offered him to get a haircut at home…
1 the client must wait for the hairdresser to smoke.
2 rudeness and treatment of YOU
3 not a working tool(the hair clipper tears the hair
4 the inadequacy of the master
5 there are many complaints and complaints about the quality of services provided
6 The haircut for the nozzle is of poor quality, (hacked like a dog)
7 arrogant attitude towards the client
8 the price list does not correspond to reality
9 they work not only after Rukov, but also for their pocket (a check was not issued) instead they said go with God.
It may be worth paying attention to your business. and stop recruiting dog grooming hairdressers to your barbershop without education. Please remove the unqualified "specialists".
BUY ETIQUETTE BOOKS FOR THEM ALREADY AND INFORM THEM about the RESPONSIBILITY for refusal under Article 13 of the Law of July 18, 2011 "On appeals from citizens and legal entities" the book of comments and suggestions is a single sample document designed to make comments or suggestions about the activities of an organization, an individual entrepreneur, the quality of goods produced, sold by them, and work performed, services provided. as well as about an administrative offense and responsibility for it.
LET ME REMIND YOU THAT BY PROVIDING SERVICES you do not have the right to refuse to provide services in accordance with current legislation.
People come to you, not cattle, judging by your attitude.