The bank is doing well in terms of issuing loans, if (as always happens) not the human factor. I applied for a loan "there will be money." Unfortunately, as always happens, the bank employee at Mira 4 wanted the best and applied for a loan the wrong way. I called and said it was approved, but I was not satisfied with the terms. I was upset, and I wrote an angry review based on my emotions. It was on a Friday after 18:20. Over the weekend (Carnival), the grudges were forgotten. They didn't give me the loan I wanted, but that's okay. On Monday, there is a call from the bank, they are interested in how the service went by the bank's specialist. I told him how it was and what I wanted from the bank. We got into the situation, apologized, and gave the loan the way I needed it. Well done, you've improved. The employee should not be punished, only scolded. They don't give you two for one broken man.
The disgusting work of the support service. Money was stolen from the card (operations took place without 3D Secure). Instead of helping to block the card, they began to behave disgustingly, constantly accusing me. They did not give full information (for example, the only proposed option was to reissue the card for $ 100, but what about the cards for $ 5 - IN ANY WAY???; or to challenge each operation for $ 2-5 - each challenge is $ 20 per operation, operations 134 - i.e. $ 2680 so that they get up and start analyzing what what happened???) Total incompetence of employees! I am attaching a photo (errors and typos due to stress - 50 hours of communication with operators)
I really liked it.
Attentive staff, work quickly and efficiently.
A pleasant exchange rate
Electronic queue.
The room is clean and beautiful, pleasant tones.
I came to make a card at this bank, I thank Daria Tarakhovich for good service, the right approach to customers and the ability to resolve any conflict
The bank's rating is 1, since I initially clarified whether any additional services would be imposed, they told me with confidence, of course not. And at the final stage, when the loan is approved, the loan amount is + 1000 rubles additional. services.
08/27/2023 I wanted to take out a loan from this bank, at the branch on Bobruisk Street.The first thing I noticed when I entered was that the specialist did not greet me, although I greeted her.There was not a single person in the bank at that time.I was inspired, I was in a good mood, but all this disappeared after starting a dialogue with a specialist of the department.I had an income statement in my hands, I asked to attach it, they took it from me, looked at it, put it on the table.After that, they asked me how much I wanted to take and for how long-I answered.I warned in advance that I did not need additional services, but only the amount that I announced.In response, I was told that I would need to take out insurance in the amount of ~ 2500r. !!!(just think about the number!)This is the third part of what I needed.I was just horrified, well, I understand there's 200p. or 500p., but 2500???What's that supposed to mean!?I said I didn't need any insurance, much less for that kind of money.In response, the specialist told me that the application will be considered for 2-3 weeks!!!WTF?During this time, I can get a visa as soon as possible and apply for a loan in another country.
And let's go back to the income statement that I gave at the beginning and asked to back up the application-she immediately returned it to me and said that she did not need it.Why did they take it in the beginning and it lay the whole registration process!?Even at that moment, I understood that most likely I would not take out a loan from this bank, even if it was approved for me.I signed the documents and came out in complete shock from the conditions, and even more so from the quality of service and communication with a specialist.
I called the bank the next day and asked them to cancel my application.I was told that they don't do that.Then I asked them to make a note that I had called and asked for it, and they also replied that they did not do it.As a result, I did not get a call from the bank at all, I remained without any answer.
Just a disgusting attitude towards the client, incomprehensible conditions, the quality of service at the lowest level.
Thanks
Not a bank, but a complete trash!!! She was the lucky owner of two cards:visa and belcard. When I transferred from visa to belcard, from dollars to white rubles, at first everything was OK. A week later, a minus and debt appeared on the visa card. I came to the bank to sort it out. The bank's answer killed me in the end! When you transferred, the money was credited to you at the same dollar exchange rate. Then the exchange rate changed, so the bank recalculated and so you got a debt)))) In short, it's easier to give them these pennies and bypass this bank for km in the future. If they have nothing else to do, how to raise their clients for pennies. There is nothing more to add. I submitted the cards for closure. Now I'm waiting for the debt to close. They said to wait 45 days) Disgusting.
I took out a loan from this bank. What a mistake that was. As soon as I deposited the money for the first month, I called the employees of this bank and clarified whether there was an early repayment of the loan, and how to do it, to which the employee replied to me: "yes, as usual, you throw money, only the whole amount," well, actually, a couple of months later, I did. But after another couple of months, when the period for which I took out the loan passed, I received a message that I had overdue the payment and I owed 50 kopecks or so And a FINE of 1 BASIC. For what it is not clear, when I came to figure it out, it turned out that there is a mysterious tab to pay off the credit completely (about which no one told me when I called for the first time. Moreover, I can say that they have it written on their website in one place, but not in another. Choose what you like more is called) one word class. And that would be fine, but no, I paid at their checkout and said close COMPLETELY, to which I was told that the closing message would come within 3 days. And so I'm waiting, it's been a little over a week and I've already decided to call them again, considering how famously they give fines. And guess what they told me: "for technical reasons, there was a failure and your loan did not close" the magic of this bank is not true. First, one employee incorrectly consulted, then a technical error, and then because of the incompetence of this bank, I pay the fines. And how much would I have been fined this time if I hadn't called? In a word, they work like ***, just to write off more fines from the client.
The most disgusting bank, I DO NOT RECOMMEND IT!!!!! from the word at all. On 04/05/2021, she closed her credit history. Payment naturally took place at the bank's branch on the day of the request. After some time, messages began to arrive that I was in debt for using a card that didn't have a penny of money on it, because the loan was closed!!!! The amount was constantly increasing, I had to go to the bank and pay. Now, messages are coming that I owe the bank 0.01!!! a penny. The penalty has already increased to 0.02 kopecks!!! You open a credit history, on 05.05.2021 the amount is 0.00. It is unclear where the debts come from. Apparently, there is not enough money and they take it from everyone they can. DO NOT USE THIS BANK if you do not want to get into lifelong bondage!!!!
Nothing is visible on the ATM screen during bright, sunny hours. I stood there for twenty minutes and didn't understand what to press! So my eyesight is one, but how are others!?
Good day! At the bank's branch on Bobruisk Street, I got a lot of help, professionals are working! In another branch of this bank, they did not have the information and could not help!
A terrible bank! 0 stars !
I took an installment plan through this bank, closed the loan, after 2 months I receive an SMS about the debt, I ask from where?! Fine the basic one and came up with the remaining amount of the principal debt ! Considering that the loan was closed !!!
Disgusting bank , zero !!!! They only charge money and impose fines for nothing!!!!
I contacted this branch several times, everything was fine. Everything was done quickly, promptly, and I received answers to all the questions raised,
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Ирина Лиса
Level 4 Local Expert
May 1
The only drawback is that there are no branches closer. Innovations are being introduced that force the abandonment of many types of services provided.
A good bank! Here I was given a loan at a time when many other banks temporarily did not issue it, and at normal interest rates, not draconian ones. Polite and competent staff. Adequate good exchange rates. High-quality customer service. I liked everything about this bank! In all respects, you feel that smart and adequate people are at the helm!
I do not recommend contacting this bank to anyone, especially to take out a loan. Instead of apologies, references to the fact that I should have been confused by the amount that I was billed after paying off the loan. Instead of setting the final amount for repayment, non-"expandable" pennies every month.Judging by the reviews, this is a system or a way of pumping money out of borrowers. Are customer reviews not being studied by the National Bank's services?
The most terrible bank. I have opened an account for bank transfers in Belarus.
(!!!) I read all the documents about the limits, the bank's remuneration and so on. I consulted with the bank staff at the branch. I was assured that the bank would be useful for my personal purposes.
As a result, after transferring money to the account and when trying to transfer it to another card of the Belarusian bank, I am informed about the newly introduced transfer limits, moreover, after the most terrible service when trying to contact technical support :)
There was NO information on the site, no warnings from employees and so on, everything was "revealed" only at the transfer stage.
I can only withdraw funds or do something else with a huge commission, which in my opinion is robbery.
I communicated with technical support many times and asked for documents on the restrictions imposed (the item on the list of rewards or in other documents), to which I was informed in a rude form that such documents would not be given, the decision was made exactly on the day that I sent the money and I just have to obey the sharply invented new rules.
Despite the current situation, no other Belarusian bank behaves like this.
Next, I tried to transfer money within the newly established limits, which I also failed to do.
After calling the bank, it turned out that I allegedly tried to transfer several tens of thousands of BYN, although the transfers were several times less.
My transfers were very strangely qualified: then withdrawal, then transfer to another card, then something else. Each time, the justification for the impossibility of translations was justified in different ways.
Technical support is incompetent, according to my problem, the operators constantly transferred to each other and the solution of the problem was delayed
As a result: I have not been able to withdraw the required amount for 5 days, I call up every day and write off with the technical support curve.
The worst bank I've ever met. We took the refrigerator in installments in the 5th element from this bank. They wanted an installment plan, an installment agreement and a loan are signed at the same time. On the day of payment, you log into the Internet bank, enter the contract number and the amount pops up to you, you pay it. And the amount that pops up turns out to be the one that is under the loan agreement, paying for it you automatically switch to a loan, not an installment plan. Moreover, the bank's specialist did not say anything about this when making installments in the store, he would have warned that it was necessary to manually change the amount to the one that is required for payment in installments (the amount is slightly more). When calling the bank and trying to pay the required amount in order to stay on the installment agreement, they say "nooo, you can't, once you paid, it means you automatically switched to a loan." In general, this is the first time we have encountered such a thing. This is not the first time we take Equipment in installments, from other banks, this has never happened. Everything is honest, I typed in the contract number, they show you the amount that you have to pay, without any pitfalls
It's a pity that you can't put 0 stars. I made transfers to Unistream in dollars 2 times, the recipient contacted this branch to receive the transfer. Both times they refused to issue a transfer in dollars, only in rubles. After complaining to Unistream, it turned out that in the Unistream system, bank employees marked the transfer as received in dollars, and the recipient was immediately converted, earning on currency exchange. That's what ...... employees you have to be to do that????!!!!
I do not recommend taking loans from this bank, especially online. As normal banks dealing with consumer lending do: - you take out a loan, you will receive an SMS in advance with instructions on payment, if you forget to pay, they will remind you again. And in this bank, the consultant brazenly replied to me that SMS messages are at the discretion of the bank. And then when you are overdue for payment, your aunt calls you from an anonymous number and says that your payment is overdue.... But in fact, I was ready to pay without any problems, just fuck knows where to send money if everything was done with these online loans from the phone and then I closed the tab...
the staff is normal, but working with bank clients on deposits (deposits) is a bad, terrible organization of the workplace, the feeling that you are at the railway station.
The operator of the cash register N1 Ekaterina - judging by the tone of communication and the speed of work, the last day at work! Clicking, printing blank sheets, in parallel, the air conditioner is specified to work for heating or cold in the department, shouting at the cashiers and most importantly - mediocre and extremely unprofessional communication! I rarely want to write bad reviews, but here, right in fact, a person has nothing to do in this place and in this position! Send them to professional development courses and etiquette rules or fire them! Quiet horror!
Everything is always very fast. The staff is polite, the cashiers work very quickly. There are almost never queues and my stay at this bank is a maximum of 15 minutes (taking into account the entrance / ticket / service / my questions / exit), which is good news.
A good bank, for those who are served in it, the room is comfortable, the employees know what they are saying, but 4 stars since I use another bank, not a biased attitude, but I can not give an assessment to a bank that has not personally used
He doesn't even deserve a star. Not a bank, but one name. The main goal is to cash in on interest. Dishonest and cunning, there's no other way to say it