I visited this department and realized that most of the reviews are far from reality. I had read a lot of nonsense and was mentally prepared for trouble and a long wait, and in vain! Now in order. In the morning, half an hour before the opening, there were already about 10 people, then another 20 came, but at first they were still allowed to pass only with electronic registration. After about 40 minutes, they let us in - those who came on a first-come, first-served basis. We had enough coupons. There were a lot of people in the hall, so I went for a walk - they wrote in the comments that I had to wait for hours. Well, then I found out that my ticket was called after half an hour. But I returned after 40 minutes and waited for another three hours (because I had read that it took a long time to wait), and only then went to the window. It turned out that I missed the queue. Moreover, I took the wrong ticket. It turned out that there is a difference between an ID and a social card (the "experts" wrote that it was the same thing) - the first is only for citizens of the Republic of Armenia. Well, the employee advised me to contact the head of the department. The boss immediately went to meet me, called an employee (named Jeanne), gave an order, and I was issued a social card. Quickly and clearly. All I can say is thank you very much. Employees do their job and help in a difficult situation. And the crowd of people dissolves before lunch, everyone gets what they wanted. It's just that everyone needs to go at once in the morning, there's nothing they can do about it. Thanks again to the staff and the head of the Malatia passport office.

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[ioruko] Valeriya Kim

Level 5 Local Expert

We came for SSN registration and registration, all by e-mail, it was possible to sign up only in three weeks! forward. The first time there were not very many people, and the operator was able to receive them on time. The vending machine with coupons did not work there, but the fact of recording was checked already when the application was accepted. The second time I was less lucky, and a whole crowd of people got up at the window where I needed to. As a result, even with the recording time, I waited about half an hour until they were finished with them. Why, I wonder, do I need an el queue, which I have been waiting for three weeks, is not very clear. Then the most ridiculous thing is that the woman who helps pay the fee through the terminal suddenly just left her workplace at 10 am, as a result, no one could figure out which cherished buttons to press to pay for anything - neither the staff nor the people they serve. In order not to wait, we were offered to go to the nearest bank branch and pay through them there. Naturally, the bank charges a commission of 1000 drams (that is, registration costs 1000 drams and plus another 1000 on top) and only in cash, so those who are used to carrying cash for payment will have to look for it somewhere (there is an ATM at the entrance to the branch if you have a card). As a result, the whole procedure took much longer time and money than necessary. Then it was necessary to wait for the district police officer. He came to us three days later, without a single call, just appeared on our doorstep in the middle of the day - it's good that we work at home, but for other people it's a completely stupid situation, that is, you have to sit and wait for him without leaving home for three days in a row? At the same time, he almost left because we didn't hear the doorbell - it didn't work for us. Some kind of strange attitude. In Arabkir, the district police officer was a very nice young man, called in advance and warned, came almost the next day. In general, it is possible to supplement the review, because we still have to go there again for documents...

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Евгения Сильвестрова

Level 8 Local Expert

Today I experienced the most beautiful sensations that have never visited me before. I visited Malatia's passport office, and it was a real nightmare. First, the queues were incredibly long, and there was no system in place to effectively manage them. We arrived at 9.10 am and took the 96th number of the ticket. At first, we beat the thresholds around the building, periodically looking in to check the queue. She moved extremely slowly. At 11.15, only number 50 passed. Those less than 25 people left in two hours (From 9 to 11.15), as we were terribly tired of waiting there. We returned at 12.40 and missed our room. By some miracle, 120 has already passed. OK, it's your own fault. We were told to get a new one. Which we did. At 12.50 we took a new number and it was 243...This time we decided not to go anywhere and take turns on duty. By the way, we had a 7-year-old with us, who had nowhere to leave. And she marinated with us. I think it's clear that there was no talk of any children's corner..Out of luxury, there were 7 chairs. An hour later..Randomly, we learned that you need to take your own number for each person.. I've already taken 267. OK, we are waiting further. It's 16 o'clock, an hour before closing ... and lo and behold, finally the husband passes. Elderly and disabled people were waiting in the general queue. Let me remind you that we have 7 chairs. And not so that there is nowhere to put them. It's still great to fit at least as many. I was tired of this mess, I decided to take a coupon to the boss, express my emotions to him, because they had not heard about the book of reviews there. When I told him about the terrible queue and that it would not hurt to make an electronic queue, he said something like "we decided that it was better this way." They may be better off, but people don't have to wait more than three hours. Many left their numbers and left, as a result, by the middle of the day, two or three numbers immediately slip through without service. And that's the only reason we waited only three hours, not more. The boss clearly decided that he knows everything about everyone and he knows better how to get services for you plebeians. "We serve 300 people a day here," he replied to the fact that the level of service is so-so. When was that an excuse? I also served three hundred people in the call center alone, and we were told that if you don't like it or you can't work with customers properly, leave. If you don't like your job, Mr. Boss, leave. And the funny thing is that when I said that I wanted to express my displeasure to him personally (so that he could see in his face who was pouring negativity on the Internet), and then I would go to write a review online, he asked "Are you from Russia?", answered my statement "well, then it's clear." Do you feel any slight notes of cliché, racism?..I don't even know what to call it correctly? Or am I just too impressionable? Person He clearly doesn't understand that all these people who wait in line for three hours are paying his salary. Here I want to clarify that in half a year in Armenia, this is the first person who has made a double impression. Before that, there was no negative experience in interacting with Armenians. Everyone makes an extremely pleasant impression. I also want to note that the staff at the passport office also did not cause any negativity, everyone was very patient and attentive. At about 15.30, the system stopped issuing numbers. So don't go there later than 15. In general, I would strongly advise no one to visit this passport office. Long queues, lack of attention to vulnerable groups and a confusing room tracking system make visiting this place incredibly unpleasant.

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