Paulaner
65 reviews
November 27, 2024
IMPOLITE FEMALE MANAGER
We were visiting this place on November 17. The food was delicious BUT the hostess (or manager, I don't have an idea what her position was) was very impolite. She didn't even say "hello" or "welcome"... and her face was always negative. When we finished the meal I wanted to take a photo inside, she was watching me intently as if I was trying to steal something even though I had just taken a photo of the interior... Not a good staff...
October 6, 2024
This is in their Teryan St Branch- My friend’s wine got some insect dived inside her glass and we told it to the waitress of course we know it’s not the restaurant’s fault but just telling her as for sure they could expect that since they are serving outside surrounded with trees and naturally evening flies can be everywhere but then she aren’t apologetic at all at least her reaction gave it away and instead she told it to her colleague and both of them just laughed at it that’s beyond rude! What a customer service they’ve got there! Totally disappointing and horrible experience!
November 9, 2024
good
January 12
It's a great place. We went in after the cascade, we thought it was just a pub, it turned out to be a restaurant. The staff is very polite and friendly. Meals are served quickly. The menu is like a volume of short stories, until you get tired of reading it. A choice for all tastes. There is a bathtub with pillows in the women's bathroom, probably so that you can lie down and relax)))). I recommend everyone to visit. The receipt includes the amount of 10% for the service.
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October 20, 2024
I visited the institution twice.
Both times it's just great meat.
The service is always fast and polite.
When visiting the cascade, I like to go in to sit and drink coffee, eat meat, drink a good mug of beer.
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November 19, 2024
If you've been to a good paulaner, you won't like it here - beer from small store barrels, mediocre dishes, no classic sausage + mashed potatoes + cabbage, while the menu is littered with dishes from all cuisines of the world, starting from tom yams and ending with pizza. Add to all this high prices and poor service and just choose another location
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April 27, 2024
An extremely controversial place, we came with friends closer to noon and wanted to sit on the veranda for a short time, but all the tables were marked as reserved, when asked where we could sit down, they put us at the table without saying the time limit and after sitting for an hour, no one came, which either means that we were lucky, or that it was fiction. The cuisine is average, simple, will not provide any gastronomic experience, mostly junk food, but the place does not pretend to be anything more. The choice of weak alcohol is limited to two taps, and the critical moment was the absolutely tactless participation of the staff in our communication with some uninvited and unexpected comments that were not asked, and in particular when, having expressed obscenely in front of friends, being on a rather detached table, assuming that we can feel calm and free in expressions, we were met with a sharp and rude demand don't express yourself. It was extremely inappropriate and tactless, as if they had been scolded in a children's canteen, given that we are in a drinking establishment where such vocabulary is not something not normal. If you want to spend a pleasant time and not be shy about your speech, as well as not feel reprimanded in front of your child's parents, feel free to bypass this institution
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2
3
April 7, 2024
Classic German restaurant...
Delicious beer and snacks to it.The service is fast (in April, in principle, there are no people anywhere, so everything is fast everywhere)
I recommend it to lovers of good beer
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October 25, 2024
They cook very tasty! The menu is large, there is something to choose from 🥰 the guys who work are very polite 🥰
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August 28, 2024
Previously, there was excellent service here, this time we were unlucky-the young man was not polite, the food was tasteless, we ordered a mojito - they brought a parody of a mojito, we will not go there anymore
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1
May 15, 2024
I walked into a half-empty pub, and the waiters silently met my gaze. The waiter did not come up for a long time, and when he came up, instead of bringing the menu, he asked me to move, since the table at which I was sitting prevented him from opening the refrigerator ...
In principle, further service was in a similar vein.
They also brought me the wrong beer that I asked for.
The interior is very simple inside - the tables are covered with cheap film with an image of either a zipper or a stone (at first I thought that this was some other economy class institution and the pub itself was only on the street)
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1
August 4, 2024
It seems that Russian visitors are not welcome here. We stopped at about 11 o'clock on August 3 after climbing the Cascade to rest and recover. More customers came in front of us, in total, 2 tables were occupied in the cafe. We greeted each other in Russian, and the waiter answered through his teeth. After a while, he silently brought the menu and put it in front of us. Has left. After some time, I came to another table and took (probably) their order. There is zero attention in our direction. In total, more than 10 minutes have passed - despite the fact that there are only two tables of visitors - he did not deign to come to us. We decided not to breed negativity and went to a more hospitable place
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2
December 22, 2024
Nevminos staff. The main thing is the loot, not the attitude towards the client. The manager doesn't give a damn. They will tell you about your nationality, but not about the shoals.
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September 7, 2024
I agree with previous reviews- the waiters do not fit here for a long time, they carry the order for a long time (two ice creams and 0.5 liters of beer). Don't come in here, don't
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1
December 11, 2024
The first restaurant we got to in Yerevan. I liked everything very much, from the service, the interior and the food and beer.Shish kebab is tastier than I've ever eaten anywhere, I advise you to take an assortment of shish kebabs, it's something odd! And of course, branded beer, it's a classic!
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June 17, 2024
A family with children came in.
We wanted to sit on the terrace.
They gave me a table.
Then we were transferred three times because the receptionist confused the tables and they were booked.
The waiter simply forgot part of the order, while saying that we did not order it.
In the end, he admitted that he had forgotten.
At the same time, he did not even apologize.
In general, I do not recommend it. The client is not expected here.
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1
June 17, 2024
Good service, delicious food, beer is absolutely magical)
Pork ribs were just right. When you're there, ask for a carrot sliced and drizzled with lemon juice as an appetizer.
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April 7, 2024
Delicious, beautiful, attentive waiter, dirty dishes were cleaned on time, although it turned out to be more than average, I liked everything. We'll come again) the children also found something to eat
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August 11, 2024
Delicious tartare and rolls with prosciutto, good portions and delicious beer.
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May 20, 2023
Classic German pub, delicious draft beer. Great view of the cascade. The service is super fast, the staff is very friendly and professional👍 prices are slightly above average
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June 30, 2024
Today we ordered 1 liter of non-alcoholic mojito, paid more than 11,000 drams for 5 glasses of the drink, we were not warned that this is how the price for a decanter is considered. It is expensive, the average price is 4-5 thousand drams. Be careful.
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1
September 2, 2023
How "Movses is our best waiter" almost got into a fight with us over leftover sausages.
To summarize.
The worst service in Yerevan.
The beer arrived half an hour after the third request.
If there are two of you, they put it on you, because there is a table nearby where there are more people or local people.
It is a blatant lie that 10% of the receipt (at prices above average) is a "TAX". If you don't read Armenian, you won't know that 10% is included as a "service". I've attached a photo.
There is no complaint book here.
I will leave this review wherever possible so that as many people as possible are not harmed.
And now in detail and in order.
I must say right away - we had no complaints about food. Thanks to the chefs, everything was very tasty.
We arrived on Saturday evening, half of the tables on the street were marked "reserved", we were informed that there were places only inside. Two hours later, when we left, most of these tables were still empty.
We sat down with the menu, came up to us to take an order in about 15 minutes. The neighboring tables, where the locals were sitting, were served much faster. The neglect from the waiters was felt here all the time.
The food was delicious, without pretensions.
Then we asked for "one more" beer. The waiter took the order and disappeared. After about 15 minutes, they asked another waitress to bring the beer they had already ordered. Everyone is gone again. After another 10 minutes, they asked again.
Five minutes later, a third waiter named Movses brought us beer. It just so happens that we remember this name well.
Seeing how long they have been serving here, they immediately asked for the bill and wrapped the remaining sausages to-go.
We always leave tips. But by this point, we realized that there was not the slightest desire to thank the waiters for the service.
The receipt was delivered to us about 15 minutes later.
The waiter Movses immediately said that "the TAX is included in the check, but the service is not included," hinting at a tip on top of the check. We paid the check. Movses left without taking a portion of the menu with him for packing. We decided that they would just take out the packaging for us.
I went to Google Translate to make sure that the 10% is actually in the receipt.
10% is a service, in black and white. Proof in the attache.
At the same time, we read the reviews, it's a pity that we didn't do it earlier.
After about five minutes, Movses-jan was called to find out if we could still pack the food with us, to which he first looked into the glass and noted that there was still no tip.
They asked us to pack our food first.
Movses brought a bag of packaged food while he was holding it out, looked into the glass, saw that there was no "service charge" and immediately snatched the package back out of his hands.
He said that if there was no tip, he would not give us our food (for which we had paid). From the further words and behavior of Movses, I became scared and trembled. Fortunately, my young man kept his composure, stood up and handled the situation. The manager was called. From this development of events, Movses' tactics changed dramatically: "everything is fine, it's fine," he repeated.
So, the manager is Anna (previously, the waiter Anna appeared in the reviews - perhaps this is the same person). In the beginning, Movses-jan cut into our conversation with Anna. I had to politely ask them to let us finish.
Anna said that "Movses is our best waiter" and we just don't understand anything.
Any of our arguments were met with misunderstanding. The waiter's inappropriate behavior was justified.
We were not allowed to talk with the director of the restaurant, allegedly he was not in the restaurant. If the restaurant director is reading this now, we will be happy to talk to you.
In the end, Anna apologized for the situation, said she would talk to Movses.
We left furious, in a terrible state.
Such cases are extremely unpleasant - they spoil not only the evening and the impression of the restaurant. They spoil the impression of the city.
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8
2
September 15, 2024
Overall, a good brasserie with pleasant service.
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May 7, 2024
The male hostess is sad and not sociable. He threw down the menu without saying a word. And the waiter was friendly. The beer is good, the appetizer is fried smoked cheese super.
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August 3, 2024
A good place to watch football or just to sit and drink beer, the service is excellent, even with a full landing, the dishes are prepared quickly.
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October 29, 2023
Excellent German beer, fast service, delicious snacks: I liked grilled king prawns with hot sauce and croutons.
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October 13, 2024
It's expensive, but the food is great, the beer is frothy.
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July 14, 2023
the most delicious beer and food!!!everything is always fresh and accessible!!!the service is at the highest level!!!BEER is just a bomb!!!Beautiful design!!I advise everyone!!
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1
1
September 15, 2024
One tired waiter on the veranda. 15 min waited for the menu and went to a normal place)
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1
November 2, 2024
Excellent location overlooking the Cascade.
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May 23, 2023
Disgusting service! A waiter named Anna practically threw beer mugs and dishes on the table, grabbed and took away mugs with half-finished beer, without asking our consent. I entered 10% by hand in the receipt. We understood perfectly well that this is a tip, we never skimp on tips if we are well served. My husband asked why 10%, the answer just killed))) - for the light, for the napkins! When we tried to explain to Anna-jan that it was impossible to serve in a very expensive place like that, she replied that if we were not satisfied with how she served, then we should have immediately told them to change the waiter. Therefore, I advise everyone - if the waitress is Anna, and you are a Slavic woman, even if accompanied by a man,
ask immediately to send a good waiter. My husband and I had a tradition - when visiting Armenia, we went to this cafe to drink a good beer. Now we are thinking - we need to change traditions. But I don't want to go to this cafe anymore. We were 2 years ago - a wonderful receptionist, pleasant waiters ..... Now everything is exactly on board.
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6
2
March 9, 2024
Delicious! The dishes are large, so you have to choose what you want most. The beer is delicious, as always)
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1
July 23, 2023
Questionable service.
And that was the last straw.
Dish: spicy sausages look like small sausages for 500 drams, served on 2 pieces of stale bread, which is stuffed with a bunch of toothpicks and a few drops of Tabasco.
It costs 3500, when asked by the administrator, it was said, well, that's it, you'll know for the future.
We'll know for sure that we don't need to come here anymore.
If you don't want to spoil the evening, I don't recommend coming here.
The rest of the Pulliners are a disgrace.
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1
1
April 16, 2023
Delicious beer, good classic beer pub interior.
The service is correct without unnecessary "molasses", but there were no complaints either.
Beer snacks are quite standard
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July 31, 2024
Everything is fine in Armenia, except for the people. Boorish hostess and waiters.
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1
June 15, 2023
Poor service, rudeness.
They put pepper in an Aperol cocktail (3 people at the table tried and confirmed it), refused to redo it. According to them, "everything is fine, this is our variation, it's just cinnamon."
No one apologized, they defended their case to the last, without removing the cocktail from the bill.
But at least after the outrage, they brought a normal cocktail.
The quality of the service leaves much to be desired.
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2
May 30, 2024
Exotic in Armenian - when you want something like that, you stomp into a Czech pub. :)
There are problems with landing on the veranda - all the seats are constantly occupied, but there are no problems with sitting inside.
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1
August 27, 2024
Delicious beer and food. I recommend.
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October 21, 2023
Shame, change the waiters. They don't fit, the menu has to wait 20 minutes. The account is also. I'm not talking about orders at all. We have recruited people who do not understand how to work at all. Three times he came up to order more. Horror.
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1
August 28, 2024
It doesn't taste good. Gradually. There is no feeling of comfort. I don't recommend it
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1
June 11, 2023
The staff is not working well, they brought a drink when we had already eaten everything, although we ordered everything at the same time. The portions are large, everything is quite tasty. You can go here if you have nowhere else to go.
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1
1
January 15, 2023
It's a good place, they serve it fast enough. The beer is good, but the choice is small. The food is delicious. But the prices are not cheap.
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January 15
Great place, delicious!
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October 29, 2023
It is not the first time we have been in Yerevan, we come here for fresh 🍻to relax and enjoy the view
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July 3, 2024
It's expensive, designed for the fat wallets of tourists.
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March 7, 2023
Waiting half an hour to finally hear "we can't accept the order there is no light" well, it's a tin. I called the waiter several times, and he just kept saying that he was alone and did not have time. And he couldn't say that there was no way to accept the order! Wasted time waiting
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1
January 11, 2022
Do not repeat our mistakes and do not buy into the label of the Paulaner network.
After enjoying the views of Ararat, we decided to go warm up and drink something delicious.
Of the delicious things, there was only a stack of Gamemaster and that was it, perhaps.
The cheesecake, which I was advised, did not even overcome half of it, ginger tea- water with the smell of ginger.
And the pretzel that my husband ordered was barely holding on so as not to turn into an overcooked crust of bread.
And what a "wonderful" service... if you are a girl, you will almost have dishes thrown on the table. Only men are served decently.
The photo is in the attachment.
We do not recommend this place to anyone.
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3
August 2, 2023
Great beer.Pleasant service.We've added to the collection!Thanks
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September 6, 2023
terrible neglectful service! the staff here is clearly not interested in the guests being satisfied and returning.
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1
October 23, 2023
The food is bad (baked lamb leg), fast food type, beer is so-so, the staff is good
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