Pec
Directions
Charbakh
4.3 km
Argavand
620 m
Information verified by owner
40 reviews
January 16
Of the advantages, I can only single out a large office in this branch, in Russia it looks completely different.
And there's a whole mountain of disadvantages and a cart!
I'll start with the fact that manager Kristina seemed very friendly and pleasant to me, she told me what and how the cargo would be processed and when the cargo would arrive, where, whether it would be able to be picked up "Door to door".
But none of her stories came true except for the final delivery of the cargo.
The driver and a friend came to pick up the cargo, so there was no room in the cabin and I had to take a taxi for the car, even though the manager said otherwise. The cargo was issued almost 2 times the estimated cost, and only then did I realize that it had to be changed, but even with the initial calculations, I could not collect this cost in the calculator.
Okay... When paying for the cargo, I beeped the card, the check was knocked out, the money was debited, but the money did not come to the PACK, I had to have a lot of problems with the bank because of this.
Okay... On 09/27/24, the cargo was processed and the promised delivery was on 10/07/24. But on 10/15/24, the cargo just left! Support from Russia can't say anything at all about your cargo in Yerevan, doesn't have any information why he didn't leave and constantly says that you can't get through to Yerevan. As a result, on the 14th, I arrived from another Russian city in Krasnodar, and only there, after 2 hours of my time, was the support able to contact Yerevan and explain to me the reason for the delay.
At the same time, I have a debt of about 2500r. approximately, provided that I have paid everything. It turned out that I had a debt in the application and on the website, but the payment was made in their system after 3 weeks. The accounting department for the payment did not send me a response. For some reason, there is no form for claiming delivery delays, so I had to write it in free form.
As a result, I arrived personally at 14.10, and the cargo finally left at 15.10. A coincidence? No.
At the same time, the cargo traveled from Yerevan to Krasnodar for as many as 9 days! That is, he was brought in only on the 25th. The funny thing is that as soon as the cargo was delivered, I still had a debt on the website, and if there was one, no one would bring the cargo to your address. Support on this day tells me in plain text that the delivery to the address is a "Schrodinger's Cat" because it is both canceled and not. As a result, I still got a call from the deliveryman who was able to bring me the cargo only the next day at a smart time range from 9.00 to 18.00, that is, in any case, you have to wait all day for the call until the delivery deigns to arrive.
However, I was still pleased that the entire cargo was intact, of course, because they did not impose as many as 2 crates. Moreover, only one reached the address, the second one was carefully disassembled by PACK and kept for himself under the pretext that it did not fit in the car, and the crates, oddly enough, cost money. Yes, as soon as I flew to Russia to meet the cargo (and manager Kristina knew this very well), the manager stopped contacting me at all.
Shortly.. It's more expensive to get involved with this transport company, only in desperation! It's very expensive, very long, and the service doesn't give a damn. But! The cargo is intact and at least nothing was stolen. And thanks for that.
I would like to add that I wrote a claim in free form, for which I received a response and a 20% discount for the service that the insurance company must pay. Having sent the data and banking details, I have not received anything for a month and a half now. I'll have to sue the campaign.
After 4 months, they still returned about 10% instead of the promised 20%. But thanks for that too.
I would like to thank employee Alena separately, because she is the only one of this huge company who decided to work hard and bring the matter to an end! I hope the management will notice the success of this person and write out a bonus at least in the amount of the unpaid amount to me)) It's only thanks to Alena that I'm adding another star.
See original · Русский
December 29, 2024
760359837608 We have been waiting for the Rybinsk-Yerevan cargo for a month and a half. All the calls, both in Russia and in Yerevan, ended with routine, meaningless answers. Three shipments were sent almost simultaneously (the recipient is one person in Yerevan), after two weeks of storage in a warehouse in Vladikavkaz, for some reason, the PEC did not pick up three shipments at once. We are still waiting for the third cargo (see the cargo number above) in Yerevan. Tomorrow is the New Year. Probably rub it after the holidays! I do not recommend working with PEC.
See original · Русский
1
December 26, 2024
DISGUSTING attitude towards customers, lost the cargo, went somewhere else to another city, they said to wait for an SMS, but it didn't come, after two weeks of calls with the customer service, they still found my cargo in the warehouse and already with the meter for paid storage screwed up, I say, but it wasn't my fault. I pick up the cargo, but they say PAY anyway
See original · Русский