yes, the service in Almaty is very poor, they do not pick up the phone and do not respond to emails!
It is also unknown where the cargo is, she has been traveling for more than a month! I don't recommend it .
The service of individuals is on an average, slightly soviet level, but in general, the company has faithfully and on time delivered all my things from Almaty to St. Petersburg! For which, of course, thanks to them, and the price of transportation is much lower than that of competitors.
And what impressions can a person have whose parcel was confused in the city of departure, and now I still have to wait 14 days for My parcel to arrive, needless to say that I am extremely annoyed? I understand that this is a human factor and blah blah, but instead of 2 weeks of waiting, 4!!! There were no suggestions from the company on how to speed up the waiting process, I don't know what else they could offer as an apology: discounts or so on.... They didn't do anything except take the parcel, they didn't even give out documents about the error, they say you can't write them out on Saturday... And what should I do when the company disrupted my sales in December???????
Great company. Fast delivery. A printer was brought from Russia in 10 days and the most interesting thing was very well packed and put on the flight. I have not seen other organizations do this. Thank you guys.
Good afternoon.
I was disappointed with your work today. I have been cooperating with your company for more than ten years, sending and receiving goods both to the company and to an individual. Today, I did not receive a parcel containing products, in particular canned food, sweets, dried fruits. That is, a New Year's package for a child who studies in the Russian Federation.
It used to be no problem. It was convenient for me to use the services of your company, but today I will have to start using the services of other companies that are more loyal to their customers.
thank you!!!
The most terrible company I've ever worked with! At first, the cargo was not properly processed, and then they could not re-address it for a week. It is a pity that the management does not monitor the quality. I strongly advise against it!
We haven't delivered the cargo for two weeks. The reason is separate accounting and a complete misunderstanding between PEC-Russia and PEC-Kazakhstan. As a result, I also had to pay for storage. For small loads, I strongly advise against it.
A good inexpensive transportation company. Things were sent to St. Petersburg. We'll see when it's delivered. One disadvantage is hard to find on 2gis, there are several buildings with one floor number. They need to place a driving directions somewhere.
I think they appreciated their service a little too much. Moreover, because of this, the staff is nervous and rude in responding to claims. The bumper that I bought for 2500 tenge was delivered for 54,000 tenge.
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Кonstantin
Level 12 Local Expert
October 31, 2019
The delivery is fast, they work quickly, clearly and smoothly. It is possible to trace the cargo. It's just a little expensive.
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Шадрина Л
Level 9 Local Expert
December 19, 2021
I use it all the time, I send orders to Russia, girls and service for 5+