In short: horror and unprofessionalism.
In detail:
I've never had to work with such an unprofessional agency. We asked to organize a wedding. There were so many joints that I don't even know where to start. Therefore, I will start with the main thing - the documents (marriage certificate) that the girls were supposed to prepare for my country (Russia) were not accepted. And when I became indignant, they said that 1) the rules had changed in Russia and they did not know about it (as if this was my problem), 2) the contract states that the agency is not responsible for what documents any country requests (although it takes money for it).
I was just terrified. But instead of suggesting that I solve the problem, the peony girls continued to argue with me, proving that it wasn't their fault.
By the way, I want to note that the "main" in their company simply withdrew and did not participate in solving the problem in any way. When I was running through all possible MFCs, trying to sort out the documents, she, quote, "participated in an important event." It was obvious that only money was important to her, and not the service provided.
In the end, I figured it out on my own, but I didn't tell the agency how to properly process the documents. They have not found the right answer, but they will promise you that they will do everything at the highest level.
At some point, I realized that I would definitely write a bad review, so I began to keep a list of their joints. It turned out a lot, about everything in order:
1. The wedding photo shoot was interrupted ahead of time, because the guest bus had already arrived (although no one asked for it) and could not stand for long. Why it was impossible to wait in another place where you can stand and drive up to us later, when we are ready, has remained a mystery.
2. The dishes were not delivered on time by mistake of the organizers. For some reason, they decided that we want the main dishes to be distributed on plates, one piece for each (complete absurdity). That is, they thought that we wanted to offer the guests not one whole dish for each, but a piece of steak, a piece of rib… Why they made such a decision without asking us is just a mystery. Apparently, the girls do not understand the difference between a buffet and dinner at events. As a result, the dishes were brought to the guests with an interval of 40 minutes, so instead of everyone having dinner together, everyone ate when his dish was brought to him (I think this is just a shame for the organizers). My husband's French family was just in a stupor from such an "organization".
3. If you want your wedding planner to be a prudent, professional planner, it's better to just contact another company. Here they only thought about how to take more money. For example, the decorations, which cost us $800, consisted of three bouquets on the table and plates, which, according to the organizer, "were chosen all day." This is complete nonsense, because the plates were maroon in color, which did not even spend the night in our range. We had a soft blue, and a soft purple. I understand that everyone tastes different, but not that much. It would be better to put just restaurant whites.
4. There were already two organizers on the site! But both are absolutely useless, and when I wanted to change the second dress, they both disappeared from the hall along with my dress (!), and no one could find them. It's a shame again, in my opinion, there should always be one person. And this situation has happened more than once.
5. We wanted a photo shoot in the botanical garden. And when we left the registry office on the wedding day to go to the botanical garden, the organizers realized that it was inconvenient to drive there. On time. And such disorganization manifested itself simply in everything, at every step.
6. There was no request for feedback. On the contrary, any criticism of them is perceived not as an opportunity for improvement, but as something personal, and they begin to take offense. The most unprofessional trait!
I've given you a few examples, but the list goes on and on. I'll end on a positive note. The wedding turned out great anyway because it was filled with a lot of love between my husband and me. But I would not advise anyone to work with this company, much less pay them money.