The staff is not competent. They don't do their job. They can't answer the questions clearly. I went to Moscow, and Sberbank did everything right away.
I have been using Sberbank for a long time, I decided to issue a card for a child. I registered online for the child's passport because he has a foreign birth certificate and the savings program did not pass. We waited for the card for 3 weeks (?!) as a result, the bank refused to issue the card to us even with the presentation of all documents!! Savings Bank - disappointment