Phoenix Island Resort Sanya
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+1 860 899 0135
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5 reviews
November 11, 2024
A great hotel, we flew to relax with our daughter. We had a room on the 20th floor. The view is stunning, the balconies have a bathroom and a comfortable large ottoman, as well as a clothes rack.The room is bright and spacious. They cleaned it every day. The room had everything you needed (tooth.brushes, shower cap, soap, bath foam, shampoo, hair conditioner, hair dryer, slippers of 2 types, umbrella, iron, ironing board, towels of 3 sizes, bathrobe, champagne glasses,2 types of mugs, tea, coffee, water, kettle, refrigerator, safe) Everything is fine In addition, there is no private beach and you need to take a transfer to the shops. Sanyabei Wild beach, which is located across the bridge from the hotel, few people swim there. We went to Dadonghai and Yalongbei, but it didn't spoil our vacation 🥳🥳 We enjoyed walking along the embankment and going to the evening market.
See original · Русский
5
February 19
We had a rest from 12.02.-23.02.25. I added a star for the view from the windows. She's really beautiful. The rest is: a crumbling hotel, repairs are needed in every corner of the building. Bed linen is synthetic. I couldn't believe that such a thing was possible nowadays, and even in a hotel that claimed to be a five-star hotel. The shuttle service to the shore, which should run every 10-15 minutes and around the clock, as stated by the hotelier and his representatives (I checked with three people at the reception), does not run at all in the evenings. We left with a small child at 10 p.m., returned at 12 p.m., waited for 2 hours, no one came to pick us up, the taxi does not stop. The bed linen is not changed. But towels are provided every day. The floors are not cleaned, there is a layer of dirt in the room. There is no TV, although there are sockets for it, and the sockets do not work either. The switches don't work in half of the rooms (we rented a family room). Both sinks are broken, the glass in both showers is broken. The tiles on the floor are broken. The pool is patched all over. The reception doesn't solve any questions, you ask a question, he sends to the guide, and leaves. You come up again, he pretends to be a hose as soon as you ask for the contacts of the hotel director. Like, it's okay, what do you want? And the fact that, for example, we were poisoned at their restaurant for breakfast does not bother anyone (the food, by the way, is purely Chinese, European cuisine is completely absent here). The fact that the transfer driver is asleep, even though he has to work around the clock, he didn't decide that either, he just left and that was it. The attitude of Russians towards tourists is simply bad. The hotel is old and dilapidated. I don't recommend it. He's not worth it.
My husband had a birthday on 15.02, they promised at check-in that they would bring a cake on his holiday, but we did not receive any cake or congratulations. This is a terrible piggish attitude on the part of the director and staff. I won't write anything else. The hotel is disgusting and not worth your vacation. One disappointment.
See original · Русский
6
October 17, 2024
I did not live in the hotel, but I walked around, for me it is not a convenient location, there is no beach nearby. Even to the nearest beach, Sanya Bay, you have to go, and this is time and money.
See original · Русский
3
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