Very often, for many years, we went to this restaurant! Cozy, close to the sea, delicious food! But! this time, just before leaving, we came here, ordered, literally pointing our finger at the menu, what we want (there were 3 girls), but brought a completely different judo, 2 times more expensive and not at all what we asked for! The waitress Anastasia (with glasses) began to argue with us, then we asked the administrator, hoping that she would solve this problem! That was not the case! They refused to replace the food, left one dish, and replaced the other, but at the price of another, 2 times more expensive!the mood was very spoiled, it was not about money, but about understanding! I would like a more humane attitude, I'm not talking about the position "the customer is always right", It's a pity!
We visited this cafe tonight. No one even moved their heads when they came. Everyone is very busy. We tried to call the waiter, he ran around without paying attention. The waiter saw us at the 15th minute, threw the menu on the table with an arrogant look. When asked why so "soon" I replied that I only noticed you..... we asked the manager ...... we waited another 10 minutes for a reaction ... and left).
To the institution - Look who you hire! Rudeness is unacceptable in any place, and in such iconic places as Amra it is generally absurd. This is one time.
Two - with five occupied tables in the entire hall, waiting for the MENU for more than 2 minutes is unacceptable (we waited 15). And at least it is necessary that the administrator meets the guests at the entrance and seats them.
Three - you are located on the territory of the hotel with a room price (in our case) of 34,000 rubles per day. People who are willing to pay such money for accommodation will not tolerate such service on the territory.
A fat MINUS for the service!
It was not possible to evaluate the kitchen, it is good that there are other establishments where the staff is more efficient.
We were alone in the Pier restaurant in the morning, but the dishes were waiting as if half of the landing was there. Moreover, half of the positions we were interested in were missing.
I took an Abysta (Hominy) with smoked cheese. There was a great desire to try the national cuisine despite the excuses of the waitress. It was served without the hot sauce that should go with it, but overall I liked it despite the blandness. Instead of matches, they brought a blue one, which is not a match at all, in ground flowers. The coffee cup had spilled marks on it.
The place is considered good here, the view of the sea pleases, but I still wish the guys more growth and development, improve the service and adjust the availability of dishes on the menu 🙌🏼