Perhaps the best polyclinic in terms of approach to patients and speed of service... It was a pleasure to visit her, because everything is clear and coordinated, the staff are focused on help and efficiency in work, and not on a formal attitude and creating queues. This is one of the few clinics in which even the result of fluorography can be picked up within five minutes.
In a word, it's a mess. The file cabinet keeps losing cards. When you come to the therapist on sick leave, and there is time for this before the coupons, it happens that you never get to the doctor. This is already a problem for people, because they have coupons, which means they have a higher priority.
It was necessary to apply for an MREC for disability with all the ready-made examinations in the hands of the district therapist. I arrived at 8 a.m. Before that, the reception said that the nearest coupon was for the middle of January, it was on the 20th of December. But this is such a question that a week there, a week here, and everything goes over again, the commission is postponed, and the date has already been set. As a result, I went into the office only at 1 p.m., I received reproaches in my direction from the grandmothers sitting in the office, and from the therapist, because, you see, "You should have ordered a ticket, do you see how many people? I don't want to stay after my shift because of people like you."
Coupons and referrals for identical FGDS and colonoscopy examinations to the 20th polyclinic are issued by different doctors, and if both are prescribed, then you need to run from one doctor to another who work in different shifts. The surgeon is a separate issue. He omits complaints and ignores them, even when later he discovers not very pleasant forecasts.
The machines for issuing coupons for queuing in front of offices work very rarely.
I was surprised that you couldn't take biochemistry on Friday, although no one talked about it when they gave you a referral. You need to come to the office in advance and read it on a piece of paper hanging on the door. I came somehow, coupons were issued for the queue, which is surprising, we had a queue of 10 people, 2 of them pregnant girls. Then it turned out that there was no blood sampling.
Another funny thing about X-rays is that you need to "book" the nearest coupon from a specialist. There are 2 X-ray days per month, by the way)) I went to the 20th, paid 15 rubles and did it literally 5 minutes after the payment. It's a very strange job of the X-ray room. I've never seen this in other clinics. Everywhere, it was always possible to get through on any working day just by taking a live queue. Do you think a person with acute sinusitis will wait 2 weeks for an X-ray?
The star is only for the beautiful cloakroom staff and the wonderful woman who does the ECG.
I would like to note that a fairly responsive medical staff works in the 110th office. I would like to express my deep gratitude to E.V. Kruk for the work done in good faith (I listened to all complaints, examined them, gave recommendations). Of course, there are long queues, but queues are everywhere, so I treat this with understanding.💪
There are very few specialists, mostly in ECG, long queues and dissatisfied faces from the doctors in the morning. Electronic coupon failures, constant card losses, and the dissemination of confidential information to third parties, even relatives.
Special thanks to the cloakroom staff - the brightest people there. You can't buy anything at the pharmacy at the terminal, but in order not to stand in a queue of 30 people, you should buy a paid service, then the attitude is normal and the reception is fast. Everyone takes it for granted. The question of recruitment of working specialists
in my opinion, this is the deadliest place in our area.For many years, more than 35-40, my wife and I have been served in this clinic and it has always been a mess, in my opinion it is because there is no owner...so many chief doctors have changed that it is impossible to count.For example, we have not had a doctor for D.Serdich for many years (more than a dozen), for this reason it is impossible to get to a doctor or prescribe prescriptions to no one...On Friday (02/14), I called the doctor at home to write prescriptions for medicines, some non-Russian or Indian or African came to write prescriptions at home, apparently there was not enough education, so he photographed everything and said that tomorrow (02/15) prescriptions would be in my mailbox...How do you like the service!? Today is Sunday, 02/16/2025...There are still NO recipes.No one even bothered to call to apologize or let me know when I would finally receive the prescriptions.
The terrible attitude of Dr. Prokopchuk A.V. office 329.
I have been on sick leave since Monday 9.12, 12.12 I came to see this underdoctor, a terrible therapist, she closed my sick leave, referring to good tests. She did not hear my words about feeling unwell and unwell, no one sent me for a nose scan, as it turned out later, I went for a fee and did this procedure, there is a cyst in the sinus, a terrible headache. Is that really the way to treat people? You are a doctor, you entered this profession consciously.
Disgusting attitude.
I will not leave it like this and I will call and write to higher authorities.
The clinic is good, but of course there are queues because of the grannies, the doctor takes sick leave from 15:00 to 17:00, on coupons from 17:00 they come to three and create their own queue, one sick leave, one coupon. If the doctor had not taken them, there would not have been such confusion and they knew that it was not worth going before five, but after five the doctor takes mostly coupons and through three people sick leave, got to the doctor only around seven.Maybe it's worth reviewing the relationship with other patients, otherwise there is babying in the corridors.
The attitude towards patients is disgusting. It seems that specialists come to work to serve hours. Being on sick leave with acute respiratory viral infections, I pulled my back and was referred to a neurologist. The neurologist counted how many days I had already been on sick leave and closed it. He asked me what my appointment was, but he didn't tell me what to do next. I hit my heels with a hammer and that was the end of the treatment. He didn't even listen to what was bothering me.The main thing was that I really wanted to be able to receive everyone before the end of the reception. These are the doctors you have to go to.
You can get a ticket only after a month to see a gynecologist. They won't accept you without a coupon, and it's not clear what to do if you need to see a doctor earlier than in a month. And if you also got to a gynecologist outside of your area, then they won't write you a prescription or give you a referral and will tell you to take everything for a fee. They'll try to get you out of the office as soon as possible, and the doctor doesn't care that you have pills in your mouth that you need to drink all the time. The horror! Only stress!
I am more and more pleased with my own clinic.
Especially the gynecological department. The head, Irina Gennadyevna Tsybulskaya, is a professional and has selected excellent doctors.
February 28, 2025.
I was at a reception in Irina Valeryevna Voitovich's examination room. I want to express my gratitude! Attentive, conducts the inspection carefully, and is polite.
Thank you very much.
I can't stand it anymore, I've been trying to call for a week to order a ticket, the phone either doesn't pick up or is busy. Maybe the number has already changed, I don't know, but I'm calling this 8 (017) 378-52-60. It's kind of a nightmare that I haven't been able to get through for so long, but there's still some hope for today. If they don't pick it up today, on Monday I will drive to the clinic myself, but with a complaint
Why is there only one ophthalmologist for such a large number of patients? The beginning of the month - there are no coupons! How do I get to a specialist? For comparison, I came across the website of 2 polyclinics on Yakubovsky- 3 such doctors and coupons for at least tomorrow! This means that the polyclinic can be provided with doctors normally! Lots of questions for the head physician! We need to work out the assignment! To achieve!
For the sake of his clinic, he did not move to another area, chose a nearby apartment. All institutions of the Ministry of Health have problems, but here they are solvable and the management tries to meet them halfway in a variety of issues of its competence. From the bottom of my heart, I consider this clinic to be a people's clinic. And queues in conditions of shortage of personnel are everywhere.
Long queues and in addition, you can listen to a dialogue on personal topics for 15-20 minutes (if you call the help desk in the morning, etc.)
Supplemented: it is easier to open a hospital than to close it, the queue is full of corridors, it is impossible to get into offices, so it is also only an hour, even on a coupon it does not work, with rare exceptions you can find offices no queue
It's not difficult to get to the doctors, the queues are moderate, but taking tests or an ECG is a feat. Get ready for hours of waiting. At the same time, instead of working, the staff will walk around and talk about their hard life. None of the electronic queues are working.
Very high-quality service in the infectious diseases department. The doctor is competent in his field. He is well-oriented and gives accurate recommendations. Specialist's work 5⭐️ out of 5
I came to the clinic for the first time, there was a very unpleasant person sitting in the 110th office, who drove back and forth 10 times. I spent 4 hours in the clinic feeling unwell, so that they would tell me you are ill, but you are able to work👍So if you're sick, go somewhere else)
A good clinic: the doctors are pleasant, educated, and the treatment they prescribe here always works. A great clinic, I don't know why everyone is so unhappy
I do not know who 02,010 was sitting at the reception in the 110th office, but coming at 8 to leave at 11:40 with a certificate of health is not very pleasant. The doctor does not have a seal, you have to run 100 times through different offices, even to donate blood. And the strangest thing for me is that it is unclear by what criteria the doctor understands that the person is healthy, the main complaint is high fever at night, nasal congestion and gives in the ear, cough as a secondary condition. But if the blood is normal and the fluorograph means everything is fine???? the temperature is 36.8, I sat for about an hour in such a cold room, it's not surprising. At home again 37.7 . I'm very unhappy
I visited as many as three offices today, which I noticed, the doctors are nice young people)
ENT(125 room)- 🔝
Infectious disease specialist (110 office) - 🔝
And only one caveat, these are queues, because of arrogant people, they are reprimanded)))
Probably, as in many clinics, you need to make an appointment with a specialist 2 months in advance. To get to the therapist, you need to wait in line for at least 1.5 hours.
Nothing unusual, but I wish it was better.
My daughter, who is currently studying in Minsk and belongs to this medical institution, applied to this clinic. Recently, she fell ill with acute tonsillitis, while she was on sick leave, she realized that therapists were completely indifferent to students. A week of illness without a single sign of improvement, while an ineffective antibiotic was prescribed from treatment. It was only after she got an appointment with LAURA and a change of treatment that her daughter began to recover. At the same time, I want to mention the registry staff, thank them for their humanity, thanks to them, my child was not left alone with his problem.
I'm personally satisfied with everything. What can you expect from a budget organization? In any case, all my complaints about pain are listened to and examined carefully. What else is needed?
An ordinary clinic, like all the others. A good gynecologist is Krent Anna Alexandrovna. The queues at the clinic are huge. If you have a ticket by 13.00, it's good if they accept it at 14.00. It also takes a very long time to close a hospital appointment with a therapist. They open the hospital even without a fever if you feel unwell. Coupons are usually available. Friendly staff works at the reception with cards, which is very surprising, in other clinics there are angry women. Without unnecessary questions, you can become a service provider. I take off the star only because of the queues, although this is not the fault of the clinic, but of the patients. They detain themselves.
I was at a reception in room 110 today. I want to say that the staff is quite good. The provision of medical care at the highest level. Of course, there are queues, but they are everywhere!
City polyclinic No. 12, ul. Olshevsky, 61 .One of the worst clinics. But even here there are professionals in their field. I would like to express my gratitude to the staff of the day hospital department: Kusova I. K., Baeva T. I., Yudina S. N. Thank you for your human attitude, for your professionalism, for your sensitivity. I wish you good health, good luck and all the best. I would like the management to reward the people listed above. With gratitude Smolyar L. V.
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Yana Danilava
Level 6 Local Expert
January 4
If you want to die ahead of time, then you are here. Most people don't give a damn. In terms of temperature, 110 is negligent and extremely unprofessional. Are there some girls who, at a temperature of 38.5 for several days, saturation 94 and difficulty breathing, tell me that everything is fine, my lungs are clean and they don't even prescribe a single analysis, but only a list of discontinued medicines? And do "doctors" send for a picture only on the 17th day of illness at a high temperature for more than two weeks? At the hospital, the doctors said that I was lucky with such treatment that I did not die of my pneumonia with complications. One of the same girls out of 110 did not open my sick leave when I got sick a couple of months after pneumonia, referring to the fact that 37 is not a temperature. And a few sleepless nights, a terrible headache and all the other bouquet don't count now? Does a person who doesn't have a fever except for pneumonia? That's not counting the fact that they lost my fifth (no kidding) card in 7 years.
I came to the next doctor's appointment in room 323 at the hospital, I sat from 13:00 to 16:30, they put devices with coupons, and come to the doctor in the morning for coupons, this code will end with disrespect
In room 110, people don't care at all, unless you're dying and they don't give you sick leave. The half-doctor who sits there ignores absolutely everything you say, the terrible attitude towards people..
I want to express my great gratitude to the doctor's assistant, unfortunately I did not look at the name, today 05/18/24 in the 212 office I was with her and without a coupon, on Thursday I called and was told to come on Saturday until 13 to work on a first-come, first-served basis, today it turned out that yesterday they gave coupons. I want to say that when I asked the doctor if she would be able to see me without a ticket and said I have acute pain, she said take a queue. Thank her very much! But then I went to the neurologist opposite and said I had an acute pain in my leg (there were 2 people in the queue) and I had a ticket, but only to wait a week (before that, I also waited in line for more than 1 month), the neurologist told me to look at how many people I have. The main thing is that you don't hurt anything!
Previously, the doctor's assistant only wrote prescriptions, and now they have put a therapist on her
We do not use free medicine, not because we save a lot of money for this. But we were pleasantly surprised when, after calling the ambulance (for the first time in my long life), a very pleasant doctor came on the same day on FRIDAY, APRIL 12 in the evening and very professionally and in detail described the new treatment regimen. The last name was not changed, alas. Lynkova 7- 122 Shevaldysheva. I wish there were more such doctors! And also a very pleasant impression in the summer from the head.otd, the cat.I signed a certificate for work - a very favorable impression. I used to write that the head of surgery is just gorgeous, my husband treated a spinal fracture, the clinic has become better!
The polyclinic in which we are serviced, the specialists are well qualified, there is a pharmacy, many various massage rooms and all kinds of procedures, cleanliness and maintenance are in order
This is the place where you least want to go: long queues, slow reception, dissatisfied faces of the medical staff. This is generally about this institution
An ordinary district polyclinic in Minsk. God forbid you get sick with something serious. There is a constant shortage of doctors and staff turnover. The days when a sensible therapist could come to you and advise you are over. Either a doctor's assistant or foreign doctors from Africa or Asia are sent for visits. They try to prescribe the most expensive medicines. It is a problem to visit a gynecologist even on a paid basis. In general, the paid department works disgusting. In fact, everything is the same there (queues rudeness and indifference) just like on the free one, but only for money.
It's a terrible clinic. I arrived at 14:00 . Close the sick leave, my specialist is ill. They were driven from office to office, no one wanted to receive them. At 20-15 I got an appointment, with an offer to call an ambulance, as the pressure was already off the scale.They gave me a pill, the hospital was closed.(Don't set foot there anymore. She transferred to the polyclinic at her husband's residence.
Litvin's therapist closes sick days when the patient is still ill. The last time under the crown, "be patient, it will pass soon. " When contacting a private clinic, the peak of the disease was determined by the tests and the treatment regimen was changed.
The next sick leave is for hoarse
and hoarse voice and cough. Dissolve the lollipops and it will pass in a couple of days.
That's super patient care!!!!
Many thanks to Antonina Leonidovna Zhuk . He will always help, tell you everything, explain how it should be, everything is the best for the patient. Thank her so much , she helped me a lot more than once . It works clearly , quickly . Thank her very much . Always help, kind, sensitive. Such workers should be appreciated !
They told me to come to the doctor's appointment at 15:00. They say 1:30 on sick leave, and then on coupons. They were sent to the head of the 323k.3 people were admitted in two hours. Those wishing to close the sick leave did everything quickly. They took the seals to the office and all went home satisfied. All the medical staff goes back and forth. Let this person mind his own business. She can't see patients. Patients can only waste their nerves. During the day, the temperature is under forty and it is necessary to see a doctor on the fourth day and sit with the flu in the general crowd for more than 6 hours. Just bullying people!!!
I would like to express my gratitude to Irina Alexandrovna Budkevich, the surgeon, and the nurse who assisted during the operation! They are professionals in their field and very positive people, which is not a little important in this profession! I was very afraid of the operation, but everything went fine! Thank you for your hard work!!!
I would like to make repairs there.
A huge number of very young employees who are just joining the work.
And of course the endless queues under the offices:(
Being a conscript with an already designated date for a medical examination (08/28), I came to the pre-medical office on the 26th and for 5 minutes they explained to me that from the 25th to the 26th the database does not work in the entire clinic, no one knows whether it will be repaired or not. After unsuccessful attempts to manually find analyzes / fluorography and further down the list, I was sent to the 315 office of the head /deputy. chapters. To the doctor with the appointment.
I ask, "Is she having an appointment? Do you need to borrow?" in response, several doctors told me to go ask about the database, if this person knows anything about this, "Well, you have a military enlistment office. The question is serious, go quickly"
There are two and a half people in the queue for an appointment and I say that I know people who say "just ask" and I say that I am not like that, I really only ask.
I go into the office and start communicating through "excuse me, I'm sorry" in response to my attempt to ask a question, I hear a shout go out and try to ask only one question, without having time to ask "does it work in ..." I hear a shout "I won't solve your questions, take a queue." having already been upset by this institution 3 times in 20 minutes, for the second time I try to interrupt this vociferous voice with my low-timbre voice and already in raised tones I try to explain to this little face:
"Can you understand? One question, I have a summons for a medical examination in 1 day (Sunday) what should I do"
After hearing that they were talking to her in her own language (not human), her Majesty nobly settled into her chair and began shouting even louder:
"FIRST to a psychiatrist and then here!"
Realizing that it was doomed to failure, since after all, "in execution" against an ordinary patient is obviously a winning position, I decided to leave this circus, in addition, I called everything that happens here "bastard" out loud and I do not refuse my words, but here the most interesting thing is, a phrase from films about redneck youth who in in the end, he gets what he deserves, the quote "WHAT DID YOU SAY?" and I slam the door just like in a cheap drama.
Then, having gone down to the first floor and managed to catch my tongue with 4 people from the clinic staff, still trying to figure out what to do, I realized that she was disrespectful to her subordinates, "slams the door in her face" when those working under her leadership have a question and generally disrespectful to everything that moves, and what does not move, moves and does not respect.
Naturally, I understand that there are few people for such a position, and in principle there are few good doctors who really take responsibility for what is happening under their control and that even a million signed complaints throughout the district do not shake her position in this ecosystem, maybe because of nepotism, or maybe because no one pays attention to this anymore.
But I will find out her last name and initials and try to make sure that, at least for the sake of appearance, she works with respect for the case and the people around, and most importantly, in order to warn that when coming into contact with this language, she does not turn to say a doctor, be ready to rattle her nerves and the people around.
There are ungrateful people, there are conflicted people, and there are just people who maintain a state of "bastard" in any sphere of life.
Be more vigilant, good specialists and, in principle, there are still people, albeit in the minority.
A good clinic. Decent medical staff. I especially liked the young manager Gleb Alexandrovich: a polite, competent specialist. Immediately diagnosed and prescribed the right treatment
10.08 Masha M.A. had an appointment with a psychotherapist at the time of 8.45, arrived at 8.20, the doctor had no patients, but she refused to take them earlier, a nurse came to work at 8.30, although the working day starts at 8.00. The day before she made an appointment and the nurse said that she had free time only for 8.45.I would like to ask what the doctor does from 8.00 to 8.45. And I will answer you, I drank tea. I'm working, imagine how much time I've lost. Why medical workers don't value their patients' time. The doctor spent 5 minutes on me.I ask you to redirect my appeal to the dispensary to Bekhterev, what kind of irresponsible doctors they send to work in polyclinics
I want to write about a doctor, a surgeon, Budkevich!disgusting attitude towards pregnant women, I couldn't write out a referral (I didn't even want to read the doctor's opinion), thanks to the medical center (young)!
The worst polyclinic I've ever been to. Vaccinations, procedural and emergency care in one office!!!! I had to get a paid vaccination, I have the first coupon for vaccinations. I waited for EVERYONE to pass, even those who came after me for blood, and there were a lot of them!!!!!! Is it really impossible to alternate or accept in the order of the queue according to the serial number, in accordance with the time at which the ticket was taken
You will not do paid fluorography here, since "at the moment we do not do such a service," no reason was given. They said go to the doctor and find out why. Of course, I wanted to ask the doctor personally, but it's a pity, the doctor himself was not there and the office was closed. Thank you very much, I did not have the desire to use the services of "urban free" clinics, apparently I will not. Staff (0/10)