It's not bad, but lately there have been nuances: everyone's coupons are busy, and when I come in, there's no one in front of the office, the doctor is free. It 's unclearThen there was the moment when I needed to make an appointment with a doctor, and it was a working Saturday, but the appointment time was strange (on talon.by ): before 17.00 (after all, it's Saturday - and the day is shortened), just in case, I called the registry office to clarify if there was a mistake, there was a slight hitch on the other end of the line, but they said that Yes, a therapist is working. I quickly logged back on talon.By and voila - abruptly all coupons disappeared . Disassembled in 10 seconds . I'm sure if I had come to the office at that time, none of the patients would have been there.
I read the reviews and realized that my appeal about this person is not the first.
Today (02/05/2025) I had an appointment with my local therapist at 8.54. After 10-15 minutes of waiting (usually called) I went to find out if there would be a doctor at all, they told me there wasn't and sent me to the registry. The registry office clarified whether I was registered and redirected me to the 39th office, but they didn't tell me which doctor. Should I have known there were two people hosting the reception? Well, I came to this office, they sent me back to the reception desk for a coupon, since they don't accept me without it, I go back, and there, it turns out, I was overwritten by Ermak, and at the same time as I was recorded - at 8.54!!! It's already about 9.20-9.25. I go back to the 39th office, the nurse opens the door at that time, I call the name of the doctor I need to see. Next, the doctor clarifies my last name, then says that she was waiting for me at 8.54, as I was registered. I tell her that I understand everything, but at that time I was under another office and then my sentence ends, they don't let me finish, because the doctor says the following: "It's YOUR problem that YOU were standing under another office. I WAS waiting FOR YOU at 8.54." WHAT KIND OF APPEAL IS THIS TO PEOPLE? What about "poking"? Why is the administration, given the bad reviews here and obviously the same number of personal appeals, not responding to this in any way? At the same time, the doctor was quietly sitting idly on the table, there were no people behind me at all. Maybe we should take some measures already? Or will it do anyway? I also want to add that I did not know that I had been reassigned to Ermak, that my local therapist would not be there, why all these principles with the expressions "your problems"?
They work in good faith and the vast majority are good people who want to help. They have a sense of responsibility. Clients are treated with patience and understanding.