Wonderful staff, I have been serviced since 2016, I always liked everything. But... First, they removed the dental department, which was fully equipped with new equipment, and returned us to 31 clinics for maintenance, then the emergency room disappeared. And last year, boorish staff appeared, they mixed up my data and my father's, incorrectly issued a certificate to the 24th polyclinic, and instead of apologizing and helping, they were rude and hysterical. I just couldn't get through to anyone from the management, and they told the polyclinic's hotline if you don't like something, write a complaint.
I am very surprised by such a modern and beautiful clinic. From the reception desk to the pharmacy, there were no questions anywhere. They were all polite people. I called this clinic whenever I needed to. The help and registration are at a height. The general practitioner conducts an appointment for a long time, but he is very attentive and delves into the problem. I think this is only a plus.
The insert. Sometimes it's not so easy to get through, especially on Monday.
You come with a problem that doesn't solve it, but at best you'll get an employee who says directly, "you'd better go to private companies, we won't do anything for you properly." And thanks to those doctors who redirected me to private clinics. It really makes more sense.
As a rule, doctors do it (if I may say so) for whatever reason. I came in with a torn ligament (of course, I don't know what it is). The traumatologist didn't even give me a proper examination. Thanks to the surgeon who redirected the ligament ultrasound to a private clinic. But it was too late. The ligament on my foot has not healed so well and now the pain will haunt me all my life (I'm a choreographer, by the way)
And thanks to the gynecologist girl (I can't remember her last name), who said, "We can't help you, go to any private clinic."
My clinic, where I am registered. There is an electronic queue, coupons can also be taken remotely. But there are clearly not enough doctors, which is very sad.
I took off the star because when I took sick leave here for the first time, the doctor sent me to the head of the department first, and then to a woman from some commission. So this woman ended up cutting my sick leave by one day. I think, well, yes, you know my sore better than the doctor, sitting in an armchair. So I was on sick leave for three days and went to work.
Next, I'll tell you about the surgeon. I have no complaints about the doctor, I admire his nurse in general. Since the doctor is a foreigner, he speaks with an accent, and older people often do not understand him, but the nurse repeats everything instantly.
But due to the heavy workload of the surgeon, I have not been able to get into surgery for half a year.
I should have contacted the registry office. I lost the consultation report. I came and it was written that on 03/10/2025 the reception is open from 7.00 - 14.00. Since an employee is ill, contact the help desk. I took the ticket for the second time and they were rude to me in the 3rd window. It was very unpleasant. Train your employees to be polite. I understand it's hard to work with people, but if you don't like your job, quit. They didn't help me with my question and sent me to the registry office. I explained to the woman that the reception is open until 2 p.m., and in response, the reception is open on the second shift. I went to look for an employee, and yes, it turns out to be working. The woman was polite and pleasant. I did everything quickly and helped. You can also remove your leaflet and not mislead patients. It turned out to be an unpleasant situation.
The help desk looks at you as if you personally spit in their tea. It is impossible to get physiotherapy by referral from a private clinic, you need to go to a therapist, the nearest ticket is in three weeks, and the acute pain is already now. Until you give them a beating, they won't budge, they immediately found a ticket in three days.
Acupuncturist Yakimenko, without warning, injected two extremely painful injections with unknown contents into the spine area, although this is unlikely to be included in acupuncture, and then he was kicked out of the office after asking to fix the needle that touched the sheet, the queue for his session is an hour, and he takes three days a week for 3 hours. And all this pleasure is also paid for. Since when do patients undergo procedures unknown to them without consent, and who will be responsible in case of what?
The son visits this clinic, according to his father's registration. As it turned out, he was away for a few months and I urgently needed to write a prescription for him. At the reception, the employee did not want to give me a ticket to a therapist, assuring me that my MOTHER would not prescribe a prescription because of medical secrecy.What kind of incompetence??!!!As a result, the therapist discharged me without any questions. I am grateful to Petrovsky. And knowledgeable employees should be assigned to the registry for consulting.
Since when has a patient with acute tonsillitis not been given a sick leave? The doctor didn't really care what they told him. At the reception, I forgot that he gave me a thermometer, did not listen to my lungs, although the complaint was also about sputum in the morning. I work with patients who, after stem cell transplantation, respectively, they do not have any immunity, I explain this to the doctor, to which I get the answer that tonsillitis is not transmitted by airborne droplets, like this, that your doctors do not know the ways of transmission of infections!
I would like to express my deep gratitude to surgeon Mohammed Hamed Kadem for his professionalism, dedication and simple humanity. I wish there were more doctors like that.!Also, many thanks to his nurse. Long A.L
I don't know about the whole clinic, but the otorhinolaryngologist (Lubinskaya Ya.V.) is amazing. Despite the huge workload, she always remains attentive to each patient.
I have been working at the clinic since 2023. I want to say a huge thank you to the doctors. Tatiana Yaroshevich, Head of Gynecology, Kadem Mohammed, surgeon, and Evgeniya, nurse. Very good specialists.
It's not the staff that works, but, sorry, rude. They give a referral to a physiotherapist and write only an office on it. Without the days of the week or the time when it works. The schedule doesn't say a word about this office. I ask in the help, to which the answer is "well, when it works, then come." When asked exactly when, the response is insults and an irritated tone. Why not just answer the question?
Good. A large polyclinic. The attitude towards the patient is good. The clinic has paid services. But unfortunately, there are not enough internists.
In general, everything is fine.
This is the worst clinic! If it is possible to go to another one, it is better to run from 40. I was registered in the residential complex, the gynecologist got the norm, but the therapist is something, pinched a nerve, this madam Googled how to treat and prescribed injections that are prohibited for pregnant women. I broke my arm, I spent the first day in line for a traumatologist for 6 hours!!!! This is just a mockery of people! Now my husband has broken his leg, the picture is the same! 5 hours on the first day of treatment in the queue, repeat appointment 2.5 hours on the coupon at 18:50, he went to the doctor at 21:10!!! I think this is not normal at all and we need to do something about it!
I like my clinic. I would especially like to highlight the therapists Mazurova and Kazakov (I personally encountered them, I can't say anything bad) and their district nurses - gold! The X-ray room has excellent staff. There are wonderful girls in the office where they do EKG and SMAD.
In my understanding, this clinic is intended only for medical examination.
I was surprised that there is no such thing as "acute pain". I found out this in the help. I know that I have a neurological disease, I know who to turn to, but they give me an additional ticket to the therapist in the certificate, they say, he already issues a ticket to the neurologist. The therapist, in all seriousness, seeing that I am crooked-oblique, I cannot walk / sit without pain, says that I am not entitled to sick leave, but by the grace of his soul he will open it! A referral to a neurologist was issued, a ticket to him was taken for the same evening, and a neurologist (Druzhinenko, it seems)when visiting, I was outraged that no one walks like that day after day after visiting a therapist, you need at least a couple of days! I.e. come when you are healthy, it turns out ...
In general, as I understand it, patients really interfere with the staff's work.
By the way, the therapist Dikevich is elderly and sooooo slow to type, so he does not have time to see all the patients. He should have an assistant for this operation.
I think that in a prominent place in the clinic and on the website it is necessary to post information about which hospitals in the city can be contacted for urgent medical care, so as not to waste time and nerves here.
This is some kind of horror. To take sick leave for at least 2 days, I do not even know what to do…
I've been running around the clinic for two days and just knocking out this sick leave, but doctors don't care, because at the time of admission the temperature is 36.5. Moreover, 36.5 is stable on all thermometers)
I'm a student. I go to the clinic as a last resort. 2 chronic diseases, sinusitis and frontitis. Even now, these colds have made it too bad. On Monday, I went to a therapist. He is not at the station, he was sent to the duty officer. On the ticket! As a result, I sat in line for 3 hours. The ticket was for a while, but the people in the queue decided that it didn't matter, and everyone should go live, they say everyone is ill here and everyone is on sick leave. Everything is standard at the reception. We listened and looked at it. The temperature is 36.5. They were sent for blood donation and X-ray. I came, and there were completely different doctors there. According to the tests, they said everything is fine, there is no reason to issue a sick leave. When asked on what basis, they replied that they say there is no fever now, but almost everyone is walking with a cough, red eyes, runny nose and sore throat. And if it gets worse, then call a doctor at home. After 5 hours in the clinic, anyone will not feel bad. By evening, it was already over. The whole face began to hurt, right down to the teeth. The temperature is 38. In the morning I called a doctor at home. We arrived only after 17. And here is the same story. Especially before the arrival of the doctor, I measured the temperature-37.3. The doctor on his thermometer intended 36.5) For facial pain, said to go to the picture and donate blood. And that they will give me a sick leave only through the VKK. + they also told me that I had no right to call a doctor at home, because the situation was not critical. She didn't give any information that she came and refused to take sick leave.
Initially, I warned that I knocked down the temperature in the morning. Seriously, waiting for the doctor to arrive for 10 hours with a temperature of 38 is definitely too much. Also with pain all over his face. The question of how to get to an otolaryngologist was also answered in two ways. "Well, if you're lucky, then through a therapist." At home, they measured only the temperature and looked at the throat.
Of those prescribed by doctors, there was only paracetamol and ACC. The second time there are more vasoconstrictive drops.
In general, it is virtually impossible to get a sick leave. It's easier to say that everyone is like that and you are healthy, walk down the street further. And upon arrival at the university, they say to go back home, there is nothing to spread the infection. They don't even make any diagnosis.
I've heard so many times that almost no one gets sick leave here. Even from the nurses it sounded… To put it mildly, I'm shocked. And how to solve all this is one big question! I could understand if there really wasn't anything terrible. But when everything turns to festering in the sinuses, well, I'm sorry. A person is brought to hospital. The question is why? Either they do not want to study themselves, or simply insufficiently qualified attending doctors.
It seems impossible to get through to the help desk, too. The challenge is coming and that's it, that's the end of it. Although the working day is supposedly until 19:00. One star, and then only for the beautiful and kind woman at the reception)
I have no complaints about the clinic itself. But I would give 0 stars to the fluorography employee. Today I did this procedure in room 228. The behavior of the employee shocked me to put it mildly: she behaved as if I had distracted her from an important matter, hurrying me all the time when I left the office and asked when to come for the result. She grunted at me in response, and about my clarification of the time, she barked take a picture of her work and ran away🤗
I'm not exaggerating. I work with people myself and I consider such behavior unacceptable. If you don't like your job and/or people, don't go to work in this field
I would like to express my gratitude to general practitioner Svetlana Podolskaya! He is a very competent and attentive person to patients! I ask the clinic management to encourage her!
I don't understand why there are blood collection rooms on two floors?!? If there are 100 people in line on the 4th floor, and no one is accepted on the 6th floor, since you have a referral to the 4th floor (
Terrible attitude in the help desk! Women don't respond to politeness with politeness! They allow themselves to raise their voices and disrespect pregnant women !!!! Very unqualified and vicious women!!!!!
Yeah, you come in sick once a year, you sit in queues for 3 hours with a fever, so that they tell you you're healthy and go to work. The temperature is measured so that it is not higher than 36.7.
I am served in this clinic, reading the reviews I can say that those who like it so much and everything is so good, are there very rarely and you are extremely lucky. I have more than one case of terrible service and relationships in this clinic. The certificate constantly gives false information, there are also doctors who sit in offices, it is not clear what they are doing there at all, not everything, but there is. The last time we applied was in January on the 19th, my daughter, who turned 18 exactly a month ago, fell ill. I call to make a doctor's call (Friday), when I explain our situation, they tell me in the phone that they will not write any more papers (the woman who sat on the calls), told me about the work of the children's polyclinic, how tired she was of everything, that we will go to arrange everything ourselves, since the documents from the nursery have not yet been translated, the call was allegedly recorded somewhere, told to wait. We waited all day, my daughter had 39.6, got lost for an hour and a half, then got up again. The doctor did not come. On Saturday of the next day, I call again and explain everything all over again. A pleasant woman at that time did not leave us without attention, even contacted the doctor by phone, it was decided to make a call to me (mother) . The doctor came and opened the hospital from the day of the visit to the call, naturally yesterday flew out just. I had to go to the head, she called someone and explained that another doctor was supposed to come to us (the doctor who came assured that he was on calls on Friday and no one passed our call to him) who for some reason did not come, but he will be on the second shift today and will write everything to you for yesterday one day. As a result, the next day the head nurse called me and said that she would arrange for us that day, which we have hanging for no good reason for college, the next day she calls again and says that she is ill and someone, do not understand who will write this certificate to us and they will contact us and tell us where to pick it up. I waited all the days until we had to go to the reception. I called myself and found out that the certificate from the head is lying and waiting. And who, excuse me, informed me about this, or should I guess for myself? I came to pick it up, they asked me to wait in the hallway, apparently they wrote it only when I arrived. The bottom line is this, I turned to the department head and they finished it, but couldn't I write right away and not fool my head? I described the situation to those parents whose children will move to an adult polyclinic, be more attentive and persistent when calling a doctor if they get sick. I hope the administration will also take this review into account.
I would like to express my immense gratitude for the medical assistance provided to me regarding a hypertensive crisis on May 3, 2024, to Natalia Alexandrovna Volodchenko, a general practitioner, and Irina Mikhailovna Zhogal, a paramedic. In addition to medical care, I received moral support. A kind word is not unimportant to us, sick patients. Thank you for your kind hearts, thank you for your special attention, sincerity and responsibility. I would like to wish you long years of successful medical practice, happy years of a prosperous life. I wish there were more such medical workers. I also thank the procedural nurses who helped me. Unfortunately, I don't know their names.
I want to draw the attention of the administration to the fact that the staff does not comply with the most basic standards of examination of the patient!!!
ENT doctor Misyuk E.V. conducts an examination without gloves!
Here, either the organization does not issue the necessary PPE, or doctors are hired at this level!
I ask the administration to resolve this issue, and people coming to see such a doctor, be more attentive!
And do not be afraid to demand from the doctor what is prescribed by the rules, for your own good.
Good afternoon! I want to express my deep gratitude to Savchenko's assistant doctor Andrey! Perhaps, I have not met such an attentive specialist for a long time, a professional with high personal qualities and a special caring attitude towards patients. I really hope that the administration will find an opportunity to financially encourage the specialist. Thank you. Sincerely, Ustinenko E.A.
There are pros and cons in comparison with other clinics
I got caught by Shpakovskaya's doctor. You can immediately see that it has been working recently. Probably because of this, he is not afraid to work. Thank you very much.
You can take a ticket to the surgeon, but do not expect that you will pass quickly. 9 minutes per patient. What can be done in this time?
In the red zone, everything is set to flow. It is sad that there is no access to the elevator, because with a high temperature it is quite difficult to climb the stairs to the 4th or 6th floor. But according to the layout, there is only one platform with elevators.
A lot of people go without a ticket. Everyone is used to not taking them. Now it will be difficult for you to retrain them
For the first few years after the discovery, there was no such problem. And then they taught it themselves. There have never been coupons, and the doctor has an eternal emptiness under the office. Now everyone is suffering.
It's hard to get a ticket to a specialist, and there's always no specialist himself, he's sick, on vacation, on maternity leave, or the appointment has already been scheduled. Call later...
We, the patients of the day hospital 40 polyclinics, would like to express our deepest gratitude to the nurses Pankevich Daria Alekspndrovna and Ostrovskaya Lyudmila Grigoryevna, who can truly be called the highest level of professionals. Despite the fact that a dropper is a serious matter, they always put it on with accuracy from the first time, and despite the fact that we are not alone, they manage to pay due attention and cheer everyone up. We wish Daria Alexandrovna and Lyudmila Grigorievna good health and well-being. Many thanks to the management of polyclinics for the well-chosen staff.
All operators are busy, your number is in line 18, please stay on the line, the approximate waiting time is 17 minutes and 29 seconds, the first available operator will answer you
The eternal problem is getting through to the help desk, long queues, you can't make an appointment with doctors on time! You sign up for one time, and you can end up sitting under the office for an hour or more.
The clinic is good, the staff is good. Kazakov is a very good and attentive therapist, thank you for his help.
Good doctors, there is a pharmacy, it is very convenient. Pharmacists will always help with the choice and tell you again how to take your medications correctly.
I get sick very often, and so to speak, I am a frequent patient. A good attitude, and everything is at the highest level.
Thanks
Of the clinics that I've been to, it suits me perfectly. There are shoals everywhere.. the staff is different, there are good and sensible doctors, and there are not so many, even the fact that you just sit in line for hours and the doctor doesn't really work, I didn't even want to look for tests, which are done for 2 weeks((.. (a young gynecologist), there was an excellent doctor before her..
I want to leave a review about the neurologist Nikolaychik Margarita Romanovna, after sitting out the queue, asked to take it with acute pain and look at the X-ray, it was done the day before. The man rushed out of the office, saying that the reception was over. But! The reception was started 20 minutes later than the start of the working day!
Terrible attitude towards people!
horror receptions are conducted very slowly about the electronic queue, I'm generally silent, I don't understand what kind of trip to the clinic is a torment, especially at 40
I am very outraged by the work and attitude towards patients in the pre-hospital office. My son stayed in the queue and was not accepted last, there was no one else.
The doctor's argument is that I have a working day until 20.00. In my opinion, this is unacceptable
when working with people. Horror. If this is the norm in our clinic, it's a pity....
Women's Consultation van love) I was pregnant with Tsarik, an excellent specialist and a very pleasant person) thank you. I will also note the therapist of the residential complex Nekhai and the doctor Goncharevich, very good specialists)
It is easier to go to work with a temperature of 38 than to take a sick leave in this clinic.
Almost immediately, they begin to be rude at the reception desk, they have to wait two hours for their turn to the doctor, they absolutely do not want to give sick leave, they can close the sick leave the next day after complaining of ill health.
I would like to see more humanity on the part of the staff
There are very few good specialists, most of them are interns who make a conclusion based on an Internet search engine, prescriptions are written in the same way, the hospital is closed no matter how you feel, you are healthy or not, the queue is electronic, but it's no use, by appointment, coming on time, you can sit for an hour, only then you will get to the doctor,in general, everything is not like in normal establishments of this type, in the 15 years that I have lived in this area, the quality of service used to be many times better!!!
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Яна Шардакова
Level 3 Local Expert
April 14
There is only one office in the entire clinic where you can donate blood from a vein. The worst thing is that he works from 7 to 9, and before that you will be shaken up in thousands of offices and because of this you will not have time to go anywhere at all. It seems to me that it takes at least a week and a tent at the entrance to donate blood in this damn clinic. A thousand people are sitting in front of the office even at 9 o'clock, maybe it suggests that the analysis could be done at least before 12?
A new clinic. BUT it is a problem to get to narrow specialists, and it is not realistic to take a referral for ultrasound or CT at all, there are constant queues for several hours to ordinary specialists. Also, the Egyptian surgeon who incorrectly wrote out all the documents and prescribed the wrong treatment caused great surprise, and if the chief physician had not paid attention to the signature, everything would have remained the same.
I went to this clinic twice, the first time I had a cold, it was very bad, the temperature was 1 day 38 (on a day off) the next day I went to the clinic, the temperature was not high 36.8, they did not give me a sick leave, as a result, the patient went to work for 1.5 weeks.
Today I applied with bruises on my toes, not big on the left, more bruising on the right, it hurts to step and walk, which was told to the doctor, the leg is blue, according to the doctor Bely Sergei, a very strong bruise, an X-ray of the fracture did not show, the hospital doctor did not prescribe.
once again, they close the hospital without even examining it. August 26, 24, 444 office, I come with an extension of sick leave (temperature 38.5, severe cough and pain when swallowing), even after examining me, they just close the sick leave, they asked about complaints, but they closed it anyway... The absurdity
I rarely write a negative review, but the help does not work well, the information is provided incorrectly if you contact. They recruited employees and did not explain how to behave and talk to visitors.Instead of helping, they shout at their window.