Don't get involved at all. A terrible company with a terrible headmistress like Madina. Agents are not polite, especially Lina. In short, we wanted to fly to Goa, I couldn't get a visa, I warned you on the same day when we were going. I drove back and forth through the consulate. I was running like a girl at the end of zero. The money has not been refunded yet. The data on the visa account was not sent, they asked the embassy in India. I was running around here as a tour operator, finding people, and this one and the headmistress were hanging noodles that people were solving our problem in Astana, and they were solving the visa online in India in general) ZHOLAMANDAR, YOU WILL REGRET HOW I
I want to leave a negative review about Anna Bondarenko's operator, we bought a tour in early February, departure in March, I chose the country and the hotel, told Anna to look and drop off if there are places, to which she said a couple of days later that there are no places in those hotels that we want, and began to offer their options to us. they did not fit, in the end they chose I make an advance payment and Anna says that there is a refusal, I am again what I want and she says give me a couple of days I will find out and unsubscribe, book. But the price does not match the price on the site and I have to agree with it, because it's like the season and if we don't do it now, then we generally stand with nothing, in short we agreed to everything, 3 days before departure I ask her to send the docks, but she replies that it's too early, and now 1 the day before the flight, she did not get in touch, and does not come out. I ask the management to deal with such irresponsible people!!!
I have been traveling with this company for 5 years myself and I send my mother with them. Always correct information on prices and options. They explain all the hidden nuances and offer options for improvement. They are very well accompanied during the tour - they report flight delays, if such occur, they are always in touch. I'm comfortable riding with them. Perhaps the prices are cheaper somewhere, but it is comfortable and calm with this agency. I know all the nuances of the trip in advance
Ohhh! This is the best travel agency! Excellent staff who are ready to help in everything. Good prices for tours, escorts from and to. The service is on the level.
Perhaps one of the few agencies where employees really got involved in the process. Sometimes it even seemed that our journey was more important to them than to us)
It's valuable.
There is a result in this
A good agency - we took a trip here to Turkey for a family vacation. I was very pleased with the wide range of offers-they called and the manager advised us on each one. We chose an inexpensive option in a 4-star hotel that met our expectations. The flight and insurance were included - we didn't think about anything, we just rested) the service is really at the level, thank you to the managers!
We had a rest on this tour in the Maldives, the impressions were pleasant. The hotel is on the beach, beautiful view from the window. We have all the infrastructure for a good rest, we didn't need anything. There are many excursions available, some of them were visited, of course, it was very interesting. The sea is clean, as it turned out, there are not many people - this is a big plus. We had a great rest.
See original · Русский
3
2
Show business's response
M
Matt Nikitin
Level 10 Local Expert
June 3, 2024
In general, everything is fine, but they froze for a long time with tickets for the burning tour, I had to go to their office on the eve of departure. I was nervous.
I haven't even gone yet, but I'm already dissatisfied with something beyond words. And I probably won't buy through this agency anymore. At first we expected (confirmation for more than three days-) as a result, we were refused, and we were offered an alternative at prices that rose during these three days, the tour operator himself should offer alternatives in advance, and not wait until the last 72 hours standard. Then we were given a decision to make in half an hour, but in the end we didn't have time to arrange it - the price went up, Maybe I'll change my mind after, but this is already a hotel and the airline will be. The tour operator is still working terribly. As a result, the overpayment is almost 80 thousand tenge, if you count the hotel worse. There's a prison nearby. Hopefully without consequences. That is, the replacement for the conditions is worse - and also an overpayment. And this is without guarantees- that is, the same expectation. Disgusting
I do not recommend this tour operator. Unfortunately, we had a terrible travel experience. Guides explain tours by the type of "there is a brushwork and prices are invested". There is no understanding at what time it is necessary to arrive at the airport. Unfortunately, we were brought in at the last minute, left at the entrance to the airport and left. After that, the guide, the hotline and Almaty said that they were no longer responsible for us and were relieving themselves of all responsibility. Naturally, it was not possible to fly away. After suffering with the child for a day at the airport, they flew home on their own. When we already met with the tour operator face to face in Almaty and they told us that we did not have a transfer to the airport at all. Which means that if something happens to you, the tour agent will say that you just weren't there. In addition, just a couple of weeks later, the parents of friends went to Egypt with the same company and also got money. They flew for one number of days, in fact their vacation was cut by 1 day. Now they are trying to return the money. In any case, it's up to everyone to decide which tour operator to go with, but I don't want to contact this company myself or anyone else.
See original · Русский
1
4
Show business's response
Ирина Скворцова
Level 5 Local Expert
December 16, 2020
A very cool tour operator, they organized a great family vacation for us!! A completely understandable and convenient website where you can choose the right direction and the number of days. We wanted to go to Egypt, the manager recommended the TIVOLI AQUAPARK hotel. When we arrived, we were surprised that all the description corresponded to reality. The ticket included flight and insurance, so we didn't think about anything)
Here we bought a ticket, now we are going to Dubai on February 14th. Well done, they warn in advance that prices change every day, they made a 100 percent payment.
See original · Русский
4
1
Show business's response
Иван Ильичев
Level 5 Local Expert
December 15, 2020
We rested with the travel agency and went. Everything was great, and most importantly cheap. It is very convenient to rest on the burning tour. Discounts up to 40%.
Excellent travel agency, reasonable prices, will choose a tour individually for everyone, excellent professional staff, especially the manager of Mavlyuda)))
Great travel agency. For a long time I couldn't decide exactly where to go and spend my vacation. The manager, I don't remember the name, recommended India for all my requests. And that was exactly what was needed. I had a great rest, did yoga, got tanned and generally completely recovered. Thank you for such positive emotions!))