PriorBank
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GD Amiega
122 m
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Customer traffic and business hours
07:00Closed
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74 reviews
April 22
Disgusting rude service. The opposite of customer orientation. The bank employee's answer to the question about the meaning of the term used by her is "that's what it means! “ instead of explaining the date of the problem and the reasons for the bank's failure to notify the client. And the bank's call center with artificial pseudo-intelligence answers crowns this rotten cake. Allegedly, according to a bank employee, this AI can switch the call to a human with certain simple questions, but no specifics. In my case, he (pseudo-Wikipedia) gave the same answer to the question with one possible cause of the problem several times. And when I explained that nothing like this was displayed in the bank's application, he began to advertise the bank's services. In the next similar situation, I will simply curtail any interaction with this bank.
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1
January 21
The compartment was conveniently made. It's spacious. Queue by numbers. There are cash desks and ATMs nearby. The staff is polite and always tries to help.
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September 28, 2024
An excellent bank, I have been using cards for more than 5 years. If you have any questions, I always contact technical support, Telegram, they answer immediately, just.. But when changing the number (to receive SMS), I had to visit a bank branch... To change the phone number to another one, I had to sit in the bank for 1.5 hours. The speed of customer service leaves much to be desired, during this time a queue of 15 people formed, many left immediately. + I would like to mention the employees who are consultants - none of them are consultants. Everyone can walk back and forth around the hall, but to help those who do not know how to use an infokiosk, pay for something "I do not know", "wait, I will clarify now". Why hire such employees?!
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2