Disgusting rude service. The opposite of customer orientation. The bank employee's answer to the question about the meaning of the term used by her is "that's what it means! “ instead of explaining the date of the problem and the reasons for the bank's failure to notify the client. And the bank's call center with artificial pseudo-intelligence answers crowns this rotten cake. Allegedly, according to a bank employee, this AI can switch the call to a human with certain simple questions, but no specifics. In my case, he (pseudo-Wikipedia) gave the same answer to the question with one possible cause of the problem several times. And when I explained that nothing like this was displayed in the bank's application, he began to advertise the bank's services. In the next similar situation, I will simply curtail any interaction with this bank.
The compartment was conveniently made. It's spacious. Queue by numbers. There are cash desks and ATMs nearby. The staff is polite and always tries to help.
If you are with children, click on the "priority service" coupon, the first consultant did not prompt, but then, seeing us, the manager came up and suggested that it was better to choose another coupon.