The service is good, but there is usually a lot of workload.
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Алина Таранчук
Level 6 Local Expert
August 24, 2024
I arrived at fifteen minutes to six, there was practically no queue, everything was done quickly, all questions were answered. The ticket office is open until 18:00, specialists until 18:30.
I came to change the phone number linked to the card. I had to sit in line for an hour. Of the five tables with employees, only three are working (and they periodically leave)
I sat for 50 minutes to pick up the card on Friday at 15.00. The service is sooo slow. Despite the fact that the bank, on the contrary, sends cards by mail and there is no need to go anywhere and waste time.
Everything is fine, the service is super, of course there are queues, but it's not a problem that passes quickly, applications are executed quickly and on time in full. Thank you very much.
Today, on 06/02/2022, two consultants came to the bank in the morning. We had to open an account, on which we consulted yesterday, we wanted to clarify the questions, the girl immediately answered, you already consulted with another specialist yesterday. Also, after 10 minutes, we returned to the consultant M.P. and he also began to ridicule and said that we had already been consulted. I didn't understand something, do the consultants in the bank choose who to answer the questions and who doesn't?Disrespectful attitude towards customers and foreigners who are interested in opening a bank account. I hope that they will be explained how to behave with their clients.
The slowest bank in Minsk
You can sit in line for half a day, it's just terrible
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DM_NK
Level 7 Local Expert
October 6, 2023
I have been a client of this bank for about 10 years. 10/10. Satisfied with the service, friendly staff at the entrance. The department is clean, well-groomed. They always give accurate, up-to-date information.
I ordered a free card through the app. There were queues at the department for a month. Then the queues dispersed, but the card became paid. In general, the bank is good, but with such a goonish attitude on cards, it is better to go to another place. Plus, it's an online Bank with a nice interface, but that's more a credit to Raiffeisen. According to other parameters, Prior is now losing.
There is a consultant at the entrance who is always ready to help, the employee was polite and understood the needs of the client (she printed out an application for transferring the po to a new account, told about the tariffs that could be useful and so on). I was satisfied after the visit
A great bank. Sometimes there is a queue for operators, and for payments, currency exchange is most often without a queue. Always friendly girls are consultants, they always say hello, older people are always helped and take a ticket to the electronic queue and make payments in the information kiosk.
Keep it up 👏 well done guys)
Many wonderful words have been said about priorbank. My experience of 10 meetings with priorbank services is a whole book.
Here's from the last one. I ordered a salary card, an SMS came, came to pick it up, lost it, offered to reissue it, asked where it was better to send it, said logoysky 15. I go to the bank, take a coupon to a specialist, I see a woman after the client gets up and starts packing a bag, I say: where are you going? She told me: I'm going to lunch. I say, I'm sorry! But where does your workday schedule hang where lunch is indicated? The specialist tells me: he is not there, what can I do without lunch? I say at least let me go, give me the card and go to lunch! Behind me, a policeman by the shoulder: well, let's not make any noise here, in such a strict, instructive voice at my age of 23. I had to come in an hour)))
And here's another cautionary tale. Oh, please forgive me about this next time)
A bank is like a bank. There is an electronic queue. But in fact, the queue itself is annoying, in which you sometimes sit for 30 minutes.
And the bank seems to be quite good, but it also starts to cheat with the cost of card maintenance, SMS notifications, etc.
In general, you can use it, it is possible to withdraw up to 200 rubles on some cards without commission per month at any ATM in Belarus. Well, we already do everything else in a reasonable non-cash manner.
There are usually a lot of people at lunch, however, there are always loyal employees who are ready to help with any issue, both for Individuals and for legal entities
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Евгений
Level 10 Local Expert
January 16, 2022
I have been serviced for many years, there have been no problems, always clearly and quickly. The service is on the level. The location is normal, there is Parking. There are not many visitors, the service is fast enough. There are 2 more BSB and Alfa banks nearby.
This is the most crippled bank that earns money for you, taking time and money, if you want to save your nerves, do not go here, and yes, if the ATM took the card, then you will not receive it, but a new 110p or 55 for reissue....B
A bank branch with a convenient location, pleasant staff. The working time is extended, it pleases. The only thing I don't like is always the queue for specialists to work with physics.persons, bank.with cards. There are enough jobs provided, but few of them work
There are always huge crowds and no matter how many times I go there, but I go there often, every time the consultant at the entrance says that maybe I should pass by, because everyone is very busy.
Well, how would such an impression be
The specialists are polite and professionally advise on all issues. Registration / issuance of the card is fast. We helped to install the application and register immediately during registration.
It is probably worth driving through this particular branch or passing by, unrealistically long queues, I sat for almost an hour to get a card in a couple of minutes 👍
The bank itself is probably the best in the country, but this branch is always crowded and waiting for your turn is a matter of at least 40 minutes! But the staff is working well, friendly and fast!
Unlike the call center, which cannot be reached from the word "at all", the consultant guy found out everything himself and helped a lot on the phone. Thank you.
A good compartment, but the room area is too small. In general, there is a remark about Priorbank: they have terribly few ATMs. ATMs on Logoysky tract, 15 are the only ones in the area from Khoruzhey to Expobel. It is very inconvenient with cashing out.
They work promptly, they will always consult on current issues. The branch has a currency exchange machine, two vending machines for services with a money receiver.
Horror, the process of issuing cards is disorganized, and the general manager does not fulfill his task, queues of 22 people to the retail department, the service speed is 1 person / 10 minutes