04.07.24 the girl who was closer to the window served (unfortunately, she did not remember her first and last name). She is very pleasant and friendly, she talks sweetly. I was also pleasantly surprised that when you need to provide a new address or a new phone number, you are asked to write it on a piece of paper and give it to a specialist, and not speak out loud with complete separation of strangers. For this, a separate like, so far I have not met this anywhere else
A good bank. Like. I have been a client for a long time, and my whole family, including my children. But lately, something is wrong in this branch. My son lost the card, they ordered a new one. We came to receive a card with passports (the specialist did not say that it was necessary to have a birth certificate with you). I took a discount ticket with an infant (the stroller was on the street). The specialist did not invite us immediately, but called and served the people in front of us. The question is, then what are these coupons for? The specialist talked and talked for 15 minutes, checking our documents. And as a result, she said that you don't have a certificate with you, I can't serve you. Then why did you waste our time? Last time, the children received cards without a certificate. All the information is in my passport. If the child has a passport, then the certificate is not needed. The bank's management, simplify the procedure for obtaining cards for minors. And with this attitude, you will lose customers.
It got worse after the repair! The cash registers have been removed! It is absolutely not convenient, it is written on the cards that there is a bank here, some kind of incomplete turned out without cash registers. I wanted to put $ 100 on the card- you can't do that here, the bill acceptors do not accept the face value of $ 100 (they said you can put it through the cash register, but there it is not there, and where there is, they take off the percentage ... shock), changed it in a neighboring bank, came to put 300p- the device accepted the money, but did not transfer it to the card. They said this practically does not happen, but it takes 15-30 days to wait for the complaint proceedings. This does not happen, but faster than a week of waiting, we will not help you. All according to the legislation of the Republic of Belarus