Queues, burying the window in front of your nose for a break, with the second one not working, there is no comfort for those waiting to see a specialist - standing near the cash registers in the aisle of a hypermarket for 15-30 minutes is such a thing... Customer focus is at zero. The ATM for depositing funds is very often full and does not accept payments. In short, it's time to put things in order there, everything is running. It's not something that can't be fixed. This is exactly about the relationship to the client.
The waiting time is an hour! Standing to change money - an hour! Everything is no better with the ATM, either it is already crowded in the morning, or the queue of 20 people is stable! Why was it necessary to close the point on Dzerzhinsky??? Your ATMs and points of sale are now unable to cope with the word at all
I came to close the account, I didn't have much time, there were 3 people in front of me, I stood in line for half an hour, I don't know how long it was, but it seemed to me an eternity. I was served quickly and without any questions