I was in this "wonderful" place today. The fact that there is a queue and one working specialist (then the second one connected) This is the norm.
I needed an account statement and a balance for the embassy to get a visa.At 9.00, I replenished my card through the information kiosk, I got to a specialist at the department at 10.10, the entire amount was displayed in my application.
I told the specialist that I needed such and such a certificate for the embassy. He said OK and gave me a certificate, only the balance there was 200 rubles, that is, the money that I put in more than an hour ago is not yet displayed in their system.
I have one simple question for the "specialist":why do you make me a certificate for the embassy with such a balance and ask me to pay for it before I saw this certificate?!!
Do you really think that I need a certificate for a visa with a balance of 200 rubles?
It's a good branch, but the cash register has been removed:(
I rent a ball at the checkout, but it suits everyone. The staff are nice, friendly, and well-helped to connect more profitable service packages
Dashenka listened to me very carefully and took all the measures I asked for, I was surprised today, she called me back, and all my troubles. Which I committed, the money was refunded to me. Thank you for understanding so well. My. Grief! And they returned the money to me. Because there are so many on the Internet. The fraudsters immediately calculate the money, I don't know why they helped, figured it out and returned it to me. So buy the big prior bank, thank you very much. That they were attentive to my request, well, Dashenka did a good job, brought the case to an end and informed me? Well, I would like to have the same order as in this branch, and the order would be in the same bank there, of course, a mess for people to stand and sit. Nowhere is not the case, but I went to the toilet. The whole operator is almost now, while they were sorting out my card, I couldn't find a place for myself in the toilet, they just wouldn't let me in there, and if it happened to me, I had to call an ambulance. Is this what the order should be, but is it terrible? Pay attention and do something that shouldn't be the case. Sincerely, Lyudmila.
Top-level service can be paid with bank cards all over the world, which is very rare in the current situation. Well, the parking lot is just pitch black.
I removed one star, only for delays in providing the product. After the promised hour, nothing was displayed, just like the next morning. I had to make a call to the line. So the department is great, the staff is friendly, and the two girls at the entrance even felt too much like they were in a store
They serve for a sooo long time, in fact one manager works, the second one goes about his business and does not accept. The service at the prior is basically so-so.
There is always a queue.
I've been trying to pick up the card for 3 days.
It turned out that from 9 to 10 and from 17 to 19, 1 employee works with clients (this is correct and logical, and "we are just employees, and if you don't like something, then write to the site and they will answer you")
It 's easier to pick up by courier 😉
A very polite girl is a consultant at the reception. I helped with all the questions that arose when making a card. The specialist quickly arranged everything. There are no queues.
In no case do not use the information kiosk in this bank, the device accepted 15 rubles, and credited only 5 to the card. "Smart" support offered only to apply to the bank. I recommend that the owners of the bank throw their information kiosks in the trash and buy normal ones.
10:20. There are 7 people in the queue , but one specialist is working. I managed to do all my things, but the queue didn't move a step. When I was writing a review, 2 people left without waiting
A good department, polite and attentive staff, there are almost never queues. The working hours vary depending on the day of the week. There is no cash register service.
I went in on a weekday at 6.20 pm to pick up the card (I ordered it in advance through the app). There is a whole 1 specialist and 2 employees, but they "rule" the queue. There were people, I barely managed to pick up until 19 before closing time.
Conclusions - the bank is OK, the operator has worked OK, the client load is not monitored or is not considered necessary. And the maintenance schedule of the physical. Persons under 19 on weekdays - such a client approach...
Only a poor bank will put 4 banking machines in a tiny room. They can't even indicate on the map exactly where the bank branch is located in the building
At 18:30, only one employee is at the workplace. I couldn't get a card twice because of this - they serve 1 person in 15 minutes.
I asked to send the card to another branch - they said that it was impossible.
I do not recommend this department.
Very unpleasant impressions. When replenishing the card balance in the terminal, $ 100 was mysteriously transformed into 244 Belarusian rubles. Waiting for a specialist's response on the line for more than 15 minutes.
After my visit to the Mstislavets branch, it turned out that a month and a half ago, a certain pharmacy withheld the amount that was written off now. At the same time, the wording in the SMS is: you have been charged the amount of X.
SMS notifications about transactions very often work incorrectly: less than a week passes without such a fine being sent in the message.
Convenient location. Friendly staff. We ordered a card to this branch, everything was promptly issued. ATMs and information kiosks are conveniently located, and the entrance to the premises is by card.
Disgusting. One specialist works for the entire department. Issuing a card takes 15-20 minutes per person. There are 4-5 people in the queue. You can calculate the waiting time for the service yourself. At the same time, there is a second young lady in the department, but she does not serve anyone, but frankly bores at the entrance and pesters people with questions for nothing to do.
They gave me a non-working card (although the specialist on the issue claimed that the card was active and working). On the bank's information line, they told me about this that they did not know anything and could not do anything, according to their information, the card was working. I asked her to file a claim, figure it out and give me an answer on what to do. She called on Saturday or Sunday. The girl told me that the answer would not be immediately, but on Tuesday or Wednesday. It is clear that I did not receive an answer on Tuesday-Wednesday, nor on Tuesday-Wednesday a week later.
Conclusion: do not go to the Priorbank. It's just trash.
I liked everything: the questions were answered, registered.
The staff is attentive and professional.
If the bank itself did not take an advance payment for opening cards, then it would be possible to put a rating of 5
Pros: polite, competent staff, terminals and ATMs are open around the clock.
Cons: one window is open all the time for visas of individuals. There is no cash register in the branch
The queue of 2 people to replace the card waited for half an hour to break away. And so I adore yapriorbank with all my heart for many years. There is something to compare it with. The most convenient and modern bank. Hold on!
Awful. One employee works for the entire bank branch. Issuing a card takes about 40 minutes per person. There are 4 people in the queue.
In short, I do not recommend this Priorbank. I visited Priorbank on Masherov Avenue 40. There are enough maintenance staff. And it takes 5-10 minutes per person.
A wonderful bank! Europe! This is not your "big brother"!
Everything is at the highest level!
I have been with this bank for 20 years. And I get a pension too, through them!
My currency card expires in October 2020, but since I am leaving the Republic of Belarus for several months, I decided to reissue it now. The operator charged money for the service, started the reissue process and only after that informed me that the card would be ready in a week, whereas I had to leave in three days. When asked to cancel the reissue operation, she replied that it was no longer possible. In other words, the operator did not notify me in advance about the timing of the production of the card and this came into conflict with my circumstances. She refused to admit her mistake and offered to use the old card at the time of departure for payments in stores + a virtual bank for online transactions. I created a virtual bank in the application and immediately the information on the main card disappeared. It turned out that she would return only after the card was reissued.
With her inaccuracy and pale competence, the operator has made my life very difficult, because it is these days that I have to understand all the movements on the main account. Besides, I don't know why I need this virtual bank. I was fine without him.
I think for a 30 ruble commission on the banal reissue of the card, for some other commission that I was offered to pay for speeding up the process (which, however, did not solve the problem and I will leave without a new card), as well as for endless commissions on various financial movements within the bank's services, you could pay more attention to the level the education of your co-workers. Still, for a bank employee, developed intelligence is more important than high breasts, it seems to me.
PS I leave a review from someone else's account, because my account is linked to a Russian phone.
On October 22, the time is 9:40 a.m. Since 9 o'clock I have been sitting in line, there is literally one specialist for the entire department who has been serving a woman for 40 minutes. This is the scribe