It is not clear at all why this branch exists if it does not have cash desks / currency exchange. A currency ATM may not have the right currency or the right denomination (at best, there are 100€\100$ bills)
The most disgusting private bank in the country: there are several branches where you can withdraw currency from a card / exchange currency in Minsk, there is either no money in the existing ones, or queues of 30+ minutes. Employees do not know information beyond their department, and the same is true in the application. Every time you have to go around 2-3 branches to withdraw some ridiculous amounts from their card.
When I came to this branch, I wanted to stop being a customer of this bank. Why do you need this branch if there is no currency exchange?! Does the information center accept bills of a maximum of $50? Well, explain to me why, being a bank customer, I have to go somewhere unknown, change money there and go back to the branch to put this money on the card ... nonsense
Everything is at the highest level. Kind staff. They will help and tell you what to do and how best to do it. For Minsk World, it is an excellent bank with good staff.