A terrible bank, Not competent specialists.
Especially, they have a specialist who is clearly not Belarusian (name is Zhann), the law "on personal data" is confused with the usual law of the "consumer", it is only visible that he learned this phrase. Not competent from the word at all!!!!! ! We paid for the child's studies, the ATM did not give us a check. We came to the bank and told them that we had not issued a payment receipt to the banks...... The answer was just wonderful, we will not give you a check, this is the "Law on personal data" ........ Advice, look for specialists who understand the laws.
There are no queues, the staff are polite and knowledgeable. The consultant behind the counter will always "Ask how can I help?" and will tell you if the issue can be resolved remotely. It's nice to come every time.
The most disgusting private bank in the country: there are several branches where you can withdraw currency from a card / exchange currency in Minsk, there is either no money in the existing ones, or queues of 30+ minutes. Employees do not know information beyond their department, and the same is true in the application. Every time you have to go around 2-3 branches to withdraw some ridiculous amounts from their card.