Lack of privacy. The air conditioner works for one room. Where there are fewer people. And where people are jostling, there is a fan and stuffiness in the summer especially. There is one cash register not only in this department, but also for the entire district! and one employee to serve individuals. There is no consultant. The small area of the room. Lots of people, queues. People are always unhappy, the feeling that they came to the clinic and not to the bank. This branch damages the reputation of Priorbank. Please take measures to improve the quality of customer service.
Upd: It's been almost six months. But nothing has changed. Most of all, one working ticket office for the whole area is outraged!! And the lack of privacy - there are a lot of people around the cash register. And I don't want onlookers and leftist people to see and hear what transactions I make in the bank. It seems that the bank is violating its obligations: namely, to provide a confidential service. I probably need to write to the management, since the review in Yandex does not stir it in any way.
I arrived an hour before closing time, and perhaps this affected the attitude of the staff towards me. There were only two employees left, and there were a lot of people rushing to the bank after work. From the expression on the face of the girl who served me, it was clear that she was already very tired and had no particular desire to answer my questions. I did everything through I don't want to. In general, my first impression of this bank is: "I would never have come here again if it hadn't been for the need to get a salary card."
I don't recommend it.
The ATM issues $100 bills, but they are not accepted back at the cash desk (in the information kiosk too). At the request to issue a complaint book, employees pretend that they do not know where it is, they do not want to issue it, but after the arrival of the manager they abruptly found out where this book is located. I have been using the prior for 6 years, but you yourself make a conclusion about the quality of service.
I was very surprised by the lack of cash registers in this branch (in the future, we need to clarify where the cash registers are located and the mode of operation).
In general, there are no complaints, but it is problematic to find a parking space - it is definitely better to stand in the parking lot.
I think the leadership needs to think about it. This branch, which is located in Uruchye, is so inconvenient, there are so many people there. And inconvenient placement and shabby unpleasant after all, I am inclined to believe that beauty will conquer the world when you come to us near Dana Mall. The branch, well, I feel quite comfortable, you solve some issues and well, it's just nice to arrive at that branch, well, is it really difficult to do there, I found myself in such a difficult condition there, but I even. Could you provide this service in any way, but what if I had died there? I was ready to call an ambulance, because they couldn't provide me, I really wanted to go to the toilet, I'm not hiding, I'm an elderly woman, I came to solve issues, I couldn't find a place where I had to go with a cane in such slush, which was just at that time. Well, think about your customers, you don't want to think about them, then your rating will be lower, it was unpleasant for me to be there, think about it.
Many thanks to Kazei's employee Tatyana Leonidovna! She is very interested in solving the client's problem, polite and just a wonderful girl! Thanks to such employees, we use the services of this bank!
There are a lot of employees, 1 specialist works. Because of this, there is a huge queue. 2 stars only for the fact that it is located here and convenient to run in while you are solving your business.
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Aleh
Level 2 Local Expert
November 13, 2024
I received a card.Electronic queue.I waited for a couple of minutes (two employees were working).I received comprehensive information and explanations.I made it out in about five minutes.Polite, attentive employee Alexander.I am very pleased.Thanks!
What is the point of making an appointment on the site, if you still need to wait at the department for everyone who came earlier?
I'd better go next time for a consultation to the next office next door, there are no such queues for consultation.
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Ольга Бурая
Level 7 Local Expert
March 27
I am upset about the service of the bank branch. I came to withdraw cash from a virtual card, so I bypassed all the specialists — they were redirected from window to window, and as a result, they did not have the necessary amount. I don't recommend it.
Be careful!!! There are old dollar bills in the ATM! The cashier refuses to change them for new ones.
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qwerty
Level 11 Local Expert
February 11
Terrible separation. To change my passport data, I had to stand in line for 40 minutes, and this was during the day, on a weekday. There were only 2 employees working.
The situation in the bank is terrible.
Please change the machine for accepting bills! The queues are long because he doesn't want to accept! Today I chewed up the money altogether and did not credit it to the card, now I have to wait! It's time for him to go to the trash for a long time, and no measures are being taken
I received a new card, stood in line for 1 hour and 40 minutes. There is only one operator, although there are two jobs. The bank saves on employees, customers suffer.
I came to issue a card. They helped with the choice of a package, explained in detail how to act in a particular situation. I spent 15 minutes on everything at most)
The service is good, but if I came and asked about a particular product, I don't think they would have told me anything. Fortunately, I picked up what I needed in advance. When we made an application and asked about my wishes to use the money I have, we could not offer anything interesting, although the bank has interesting suggestions on the website for the wishes I voiced, but I did not have time to conduct staff training. Bring and train the staff. You won't get far with such sellers.
Disgusting bank! Terribly slow service, it took 40 minutes to issue the card!!! 50 percent of the workers are constantly absent from the workplace (1-2 employees are sitting instead of 3-4), the same situation is in the neighboring department.
The girl at the checkout forgot to wake up on Monday and instead of redirecting me to a specialist, she continued to serve customers without notifying me what to do next.
Horror. I do not recommend it!
An important plus for the department (5 stars) is a sympathetic and knowledgeable employee of the department of work with legal entities, while the extremely slow pace of work of technical / software tools (here "count"), therefore, on average 3 stars. Downloading the Internet banking system on a desktop computer, generating payments, waiting time for processing requests. It took a lot of time to wait for the system's response. It's the Internet or something else, I don't know. But this is a huge disadvantage that requires an operational solution (I hope this is not always the case, but it was me who was "lucky". It was good that there was time left. But it was not in the plans to spend it on this.
The service is excellent. They will always help, but the working day from 9 to 17 is terrible!!!! How do I get to the bank at this time if everyone is at work???? At least from 8 to 19!!!!
a terrible bank. Eternal queues. It's always a problem to withdraw money. They constantly impose some kind of write-off. Don't set foot in this bank anymore.
As for me, the service is long because of the explanation of how to use the mobile application. The staff is quite adequate. Queues are gathering. The ATM has little space. You need to ask where the queue is. There may be three of them. To the cashier, to a specialist or to an ATM.
The staff does not know how to work with their own loans. And they throw off one-on-one work
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Ольга Климчик
Level 15 Local Expert
June 17, 2022
Department for legal entities and individuals. If you need to issue a salary card, then this is here. The issuance of cards is in a neighboring building closer to the avenue. I have been serving here for many years, there were no questions. It is not a very convenient working time, until 17-00 on weekdays, you need to go during working hours.
The departments are good. Be sure to check the work schedule on the bank's website.
Today, a partially useless announcement about the bank's work for the May holidays is hanging at the branch on Nezavisimosti.168/2. The ad blocks the operating mode. Therefore, it is unclear why the bank is basically working on 05/8.21, but this branch is not. It would be good to add which nearest branch is working. In particular, the certificate said that on Gorodetskaya, 30 (today 08.05.21) it works.
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Богдан Пантелеев
Level 10 Local Expert
June 28, 2022
I was served here as an individual. After February 24th, the bank introduces completely inadequate rules: the issuance of cash dollars no more than 300x per month and within 30 days, a commission for cash withdrawals, etc..
It is impossible to get through to the lanc itself, they do not respond on social networks. Just like an ostrich, they put their head in the sand.
Avoid this bank like the plague. Do you want to withdraw funds from the cashier? No problem, just wait 15 minutes in a tiny room crowded with pensioners and mothers with strollers and small screaming children. And this is only so that the cashier tells you that the funds are still unavailable and you need to wait another 15 minutes. In a tiny hall crowded with pensioners and screaming children. Fortunately, it is not always necessary to go to a bank branch, because simple problems with Internet banking can be solved through the support service. Which will send you to the bank branch. Crowded with pensioners and screaming children. And this is only so that the bank branch tells you that your problem is being solved through the application on its own. Of course, after the specialist digs into the application for a few minutes, not understanding how to return to the main page.
Great!
Only on Sunday, the payment terminal sometimes does not work (apparently it is full, it is collected only on Monday!
And of course I would like this problem to be solved!
PRIORBANK IS THE BEST BANK
I 've been with him for a very long time , he and only he !
Thanks!
An excellent compact department, there is a department with both lawyers and physicists, a separate plus terminal for receiving revenue, in a word - 5 in 1