Decent automatic transmission repair service. I called and explained what the problem was. We recorded it on a certain date, ordered the necessary spare parts in advance (two mass flywheels, oil seals, oil and filter in DSG DQ250 and other related materials were replaced). Do all the work in about a day. I arrived, showed the old flywheel and oil seal, which was the problem. The price corresponds to such a job, a little more than 3,000 thousand white rubles. The craftsmen are really qualified, explained, showed what and how, what affects and what can break if you delay the repair. They gave a guarantee and the relevant documents for spare parts and for the work performed. I was satisfied with everything. I recommend this service for the repair and maintenance of DSG boxes.
Terrible attitude towards the consumer of services.
The administrator on the phone responds with reluctance, even rudeness.
It seems that this institution is not interested in the client.
Which he doesn't hide.
It is possible that intelligent, qualified specialists work in the depths of the technical boxes, but this is the service sector. And the company starts with an office and the right approach to each client.
It remains to record this remark in the complaint book.
I hope the directorate of this company will respond to the remark!
Good luck and prosperity!!!
Faced with the repair of the Ford escape 3G automatic transmission. Master Andrey. He knows his business, a professional. They talk about the causes and consequences of breakdowns. They will tell you what you can save on and what you shouldn't.
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К
Коля Черный
Level 13 Local Expert
December 5, 2023
Good afternoon!
Solid and expensive service with highly qualified specialists!
Everything is organized at a decent level!
I recommend it!!!
I arrived, went in, asked about a small problem with my manual transmission on a BMW, the man replied: oh, no, we won't take a BMW, someone there will not take some kind of master to work. Bravo, guys, keep it up, everything is on top!))) I'm not even talking about saying hello. "What did you want?" delusion. What the hell was driving at all.
The masters may be good, but there is no level of service at all.
I changed the oil in the automatic box.
First, it is not immediately clear where to turn right away, there is no sign anywhere. Somehow I found where to go.
After they gave me a piece of paper, they sent it to the second box. There's no one there, it turned out that you need to go through another door. It's very cool to go around a hundred.
They told me to wait an hour. An hour has passed, not a word, not a breath from anyone. I went outside, the car is already ready. It's unclear how long I had to sit still, and maybe the car was ready earlier.
Calculation is also a separate topic. I came with a piece of paper to pay off, and the question followed: "How much did they tell you?". They didn't tell me anything, so they called the master and found out.
The price is considerable - 52 rubles for an oil change in the automatic transmission.
In general, everything may be fine at work, but the service level is close to 0.