I want to leave a review, unfortunately negative. I purchased a hardware massage subscription at this barbershop. I went once, I didn't get to the second visit, I just forgot, because a subscription was purchased and everything was paid for, I don't care if I come or not, they will charge the money) the policy of this barbershop. Unfortunately, for medical reasons, this procedure was contraindicated for me, I reported it. I was assigned a meeting with the director) the director was initially aggressive, rude, started talking about legislation, regulatory documents, that she was a lawyer), but nothing on the case. I paid 157 rubles for the subscription, and in total I will be refunded 80 rubles, because I have to pay the commission to the bank and some other taxes, etc., and if I want to return the money to the card even less, because I have to pay the commission to the bank again. It's not up to me to decide how legitimate it is. I have written an appeal, and I will be waiting for a response indicating their calculations. You'll have to contact the higher authorities. It's very easy to make an appointment with me, she went to the meeting for that.
Answer :
1. I perfectly understand when they respond to me aggressively, and when they don't smile.;
2. Yes, you have answered;
3. I provided the documents that I had in my hands.;
4. I don't remember being offered the time of 20:00. If there's an audio recording, I'd love to listen. I informed the administrator that it would take me about 30 minutes. Then we have to write off the money.;
The subscription period is not specified. I did not sign such documents, that the subscriber is valid from 04.01 to 17.01 ; and what kind of terms are these anyway)
5. There are no threats;
6. No, fortunately there are many organizations that I give 5 stars to. And also in a book of comments and suggestions so that management can encourage its employees.
Your 1-star comments, your customers are not to blame. I always give 1 star deservedly.
It's just a horror. Normally, it's not for them to cut it, they can't cope with a simple haircut described by the points! How to talk on the phone in a corner is so easy. The "master" just took and shot everything to zero!
When I told her, "you're doing the wrong thing" and she replied, "but it's better the same way!"
He turned pale from shock and did not know what to do.
If you want a spoiled mood, wasted time and money, you are welcome!
Everything is put on stream.... There is no question of any politeness and courtesy.... the tools are not processed or soaked in solution, at best they will be shaken. Yes, it's cheap! But if you want to get a pleasant, beautiful and high-quality service, then definitely not here.