The company is great! I love you guys... this is my favorite insurance company.... You are a professional, customer-oriented..., tactful... you do everything quickly / I repeat PROFESSIONALLY!!! Especially my Davidovich Darina Nikolaevna / agent! I adore her.... She's just a smart girl!!! Guys!!!!! If you don't want to bother with insurance anymore...! Then you should go to her… she remembers everything..., she will remind..., she will help and and and so on. ☺️☺️☺️ To the management.... Take care, appreciate, financially encourage such employees!!!

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Ольга Букуязова

Level 2 Local Expert

Good afternoon! In July 2024, I insured my car with a 2-stage payment. The car was registered to my brother. I traveled by proxy, including insurance in my own name. In September, under this power of attorney, I sold the car to my father and he insured the car in my name at another company. 09.01.25 I receive a reminder message to pay the second installment on Viber from Promtransinvest. Apart from the months, I thought that it had already been six months since September and I needed to make a second installment, which I did on 17.01.25, thinking that I was paying for the second stage of the current insurance, not yours! Yes, because of my carelessness, it turns out that I paid for insurance in vain, which is irrelevant. On 12.03.25, I called 128 to clarify what to do in such a situation, whether they will be able to refund the money. They talked to me very politely on this number. I felt the involvement of your employee in the situation and the desire to help. Since the car was insured in Mogilev, they gave me the Mogilev phone number 80222653000, so that I could solve my problem directly with them. The conversation with the employee with whom I had to communicate was like a "market conversation", which does not correspond to the level of your company. Yes, I feel sorry for the wasted money. But after talking with this employee, I didn't want to contact your company at all, at least in Mogilev, which was already worth the money anyway, and I just wanted my mobile number to be disconnected from insurance renewal reminders so that I wouldn't mistakenly pay for the wrong insurance again. I was interrupted, deliberately not allowed to say a word. I had to remind you in a raised tone that I was still your client and ask you not to interrupt me, and that I had asked a question that, instead of answering, they continued to tell me information that no longer made sense to me. Any information can be presented with different intonation, at least with the words "unfortunately", for example, and even if all the money is not returned, you will simply end the conversation with disappointment, and not with disgust, as I did after communicating with the Mogilev department. If employees can't listen to the end from the very beginning, they interrupt, and even mock, then it's scary to imagine what kind of dialogue will develop when the company, for example, needs to pay more substantial amounts. There are no questions about 128, just gratitude.

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Наталья Павлова

Level 2 Local Expert

I don't recommend it to anyone! The service, the terms of the contract, and the amount of payments are ridiculous. There is no worse insurance company. I insured the child against accidents, the child has spinal injury, stretching of soft tissues throughout the spine, had an MRI scan, X-rays, bed rest for 0 days, medications, physiotherapy, relief from physical exertion for almost 2 months. You can't apply online, you can't get a calculator online - you need to collect the paperwork and go submit it in person. The sum of the insurance indemnity amounted to 27 Belarusian rubles. It's a shame! Don't waste your money and time on this company!

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