Good afternoon! In July 2024, I insured my car with a 2-stage payment. The car was registered to my brother. I traveled by proxy, including insurance in my own name. In September, under this power of attorney, I sold the car to my father and he insured the car in my name at another company. 09.01.25 I receive a reminder message to pay the second installment on Viber from Promtransinvest. Apart from the months, I thought that it had already been six months since September and I needed to make a second installment, which I did on 17.01.25, thinking that I was paying for the second stage of the current insurance, not yours! Yes, because of my carelessness, it turns out that I paid for insurance in vain, which is irrelevant. On 12.03.25, I called 128 to clarify what to do in such a situation, whether they will be able to refund the money. They talked to me very politely on this number. I felt the involvement of your employee in the situation and the desire to help. Since the car was insured in Mogilev, they gave me the Mogilev phone number 80222653000, so that I could solve my problem directly with them. The conversation with the employee with whom I had to communicate was like a "market conversation", which does not correspond to the level of your company. Yes, I feel sorry for the wasted money. But after talking with this employee, I didn't want to contact your company at all, at least in Mogilev, which was already worth the money anyway, and I just wanted my mobile number to be disconnected from insurance renewal reminders so that I wouldn't mistakenly pay for the wrong insurance again. I was interrupted, deliberately not allowed to say a word. I had to remind you in a raised tone that I was still your client and ask you not to interrupt me, and that I had asked a question that, instead of answering, they continued to tell me information that no longer made sense to me. Any information can be presented with different intonation, at least with the words "unfortunately", for example, and even if all the money is not returned, you will simply end the conversation with disappointment, and not with disgust, as I did after communicating with the Mogilev department. If employees can't listen to the end from the very beginning, they interrupt, and even mock, then it's scary to imagine what kind of dialogue will develop when the company, for example, needs to pay more substantial amounts. There are no questions about 128, just gratitude.

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Екатерина Глебова

Level 8 Local Expert

Spacious, modern, new building, spacious Parking, pleasant, bright rooms for customers. Electronic queue. Fast service. But it's a long way to get from many parts of Minsk - far from the center

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Irina Zhelezovskaya

Level 5 Local Expert

My review is both 5 and 2. I asked for advice from the Promtransinvest call center about Casco reimbursement. I was assured twice on the phone that in my case there would be a refusal to pay. After communicating with the dealership and friends, I arrived at the main office on Plekhanov Street, where all the documents were accepted without question and there was no question of refusal. The specialists of the main office are friendly and competent, and the service is fast enough. To improve the work and a better impression of the company, I would like to hear from the same competent specialists of the call center. Therefore, there are 5 document acceptance specialists and 2 call center employees.

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