They have a very professional and high-quality approach to food selection and cooking. Always a pleasant service and maintenance. I recommend it for those who appreciate the aesthetics of taste!
On February 14, 2025, we contacted Prosushi Sushi delivery, placed an order at 13:00, the administrator called back and agreed on delivery from 20:00 to 20:30. At 20:30, the administrator contacted us and announced that the courier would be late in 15 minutes. And then the silence began, after an hour of waiting, we contacted the operator's call center. Wait for the administrator to contact you in two minutes. And again, silence, they called the call center four times and all the time shifting responsibility, it's not us, it's not me. I managed to talk to the administrator Irina Vasilyevna Kosharina closer to 23.00, one of whom said sorry, you will get a discount on the next order (how could you say that after three hours of waiting), the same story is not us, it's the courier. It seems that the work is not of one company, but of three different companies (the first is a call center, the second is administrators, and the third is a delivery service).And the funny thing is, Dmitry Kopach, the head of the delivery service, calls us at 23.40 and says that he is bringing us sushi because the courier's car broke down. For three hours, no one called or thought about the client. To be honest, I've never seen such a disgusting attitude towards clients. There is no team at work. The party was ruined and unfortunately they went to bed hungry.
Not only is the quality closer to the supermarket every time, but today the courier was 1.15 minutes late with the words "I'm the only one left, understand." The receptionist couldn't offer anything other than a "compliment to the next order." As a result, after waiting for sushi from 18 to 21:20, they simply canceled the order, because the toad strangled a customer with 10 years of "experience". Thank you, bravo, the service is excellent.