We stumbled upon this store by accident and were very satisfied, thanks to Victoria's consultant, thank you very much again! She was very friendly, attentive, helped with the choice, was so involved in the work, at the same time very unobtrusively, everything was very comfortable. A wonderful girl, a professional in her field! Good luck to you and Victoria! 🙌🏻
I would like to express my extreme dissatisfaction with the level of service in your optics. I contacted you with a question about the repair of children's glasses, and even at the stage of a telephone conversation I encountered rudeness. Even then, I didn't want to go to you, but necessity forced me to.
Upon arrival, my impression became even worse. The consultant Victoria, with whom I talked, turned out to be extremely rude. Her manner of communication was boorish: not a single word "please" or "thank you", just an irritated tone and a dismissive attitude. It feels like the customer is a burden to you, not the person who is requesting the service.
I am an ophthalmologist myself and in my practice I am used to respect and attentive attitude towards people. But this is the first time I've encountered such an attitude as in your optics! If you want to retain customers, you should reconsider your approach to work and staff training. With this level of service, your institution's prospects are very dubious.
I am extremely disappointed and will not recommend your optics to anyone.
I ordered glasses from this optics company, I want to thank consultant Victoria, who helped me choose the frame, and additionally checked my eyesight. Victoria is very friendly and helpful. The glasses are good in quality, we will come back again.