It is large, there is an electronic queue and a pre-registration. A collective farm guard sits on the spot and blocks the entrance with his foot ... Like where you're going. And the workers extort money for speeding up the registration - we were in the evening of the working day, there were no people. he tells us: "wait 1.5-2 hours for the registration. but I can kind of speed it up." as a result, it was done in 10 minutes
A large center, a lot of visitors, but the work is not organized well enough.There are long queues due to computer freezes.It is inconvenient to organize - for example, simply obtaining a "key" for an LLP.First, you need to stand in line at the department and print out the application.After this procedure, you go to the next department-and again the queue, then you return to the department where you printed out the application and there you receive an "electronic key", there you need to prove to the people in the queue that you are for a minute because you have already defended your position.Why can't this procedure be simplified?
As always, we have something to work on. One is smarter than the other or on the turn))) we sold the car from the company, I came to the PSC on konuni to clarify what is needed in order to prepare the documents in advance so as not to waste time. So, they told me, I did everything and came with ready-made documents, they say everything is correct, nothing else is needed? They tell me: yes, that's right! I come the next day and then, voila. A couple more documents are missing, which were not even mentioned earlier. I began to resent why they hadn't told me before. To which they replied, we can't check every piece of paper)))) considering me not an adequate person because I am outraged by their ungrammaticity!!! Question: why are you sitting there?
Poor service.due to the quarantine, we have to book a time.and apparently they don't know on the phone that they have breaks.I booked a time for 13:20, arrived at 13:00 and since they had lunch until 14:00 I had to wait, and there were quite a few people like me.I would like to adjust the time in the reservation.why give such a time if they have lunch.
Does anyone control the work of the employees at the entrance? An employee is sitting in front of the entrance, "Important!!!" How, after all, was he entrusted to skip or not this dullness that does not sit at home, but walks and creates problems. Why book a queue, arrive 30 minutes before the scheduled time, if you are launched 5 minutes before the time on the ticket? And I'm disabled, it's a problem for me to climb the steps and reach the window. And no one "cares" about it, so my score is 0.
Only thanks to one girl who accepted my documents, I put 4 stars, in general, it feels like she came to the market and at the same time to an appointment with the president 🙈
+ spacious hall
- the reception is serviced for a long time (two specialists are provided, only one always sits)
- there are not enough benches in the waiting room
- the staff during the service of the person is often and for a long time distracted by other matters unrelated to customer service (despite the fact that the customer waits a very long time or is in a hurry)
- as always, there is a lack of basic respect for the client
I have been there more than once and I consider the PSC to be very good compared to the Auezov PSC.I won't go into details, it's just that this is my personal opinion based on feelings and observations.Thanks to the staff for their good work.
The sitting employees in the "self-service" sector are rude, stupid - to be honest, stupid.. They can't explain something specifically, they send to one, and this one is sent to the second, a man of healthy build is sitting at the reception - he raises his voice, he can't explain anything specifically, he sends to the self-service sector.